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Sales Customer Service

Location:
Nigeria
Salary:
100,000
Posted:
November 23, 2017

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Resume:

NJOKU, UCHECHUKWU STEPHEN

Contact Add: No *,Nwabuo Street, Soluyi Gbagada Lagos.

Phone No: 080******** & 080********

E-mail: ac3f86@r.postjobfree.com

Bio Data:

Date of Birth: 9th September, 1978

Sex: Male

Marital Status: Single

State of Origin: Imo State

Languages Spoken: English, Igbo, & Yoruba

Profile/Objective:

Highly resourceful individual with various skills and competence in key sales in retail and corporate sector.

To work in a challenging position in a growth oriented company with solid performance where I can contribute my quota to the bottom line.

Work Experience:

EMINEO CLEANING SERVICES LTD, Lagos. – 2013 to Date

Self Employed

OASIS INSURANCE PLC .Lagos -2012 to 2013.

Manager.

STANDARD ALLIANCE LIFE ASSURANCE LTD. Lagos. – 2008 to 2012.

UNIT MANAGER Jan., 2010 to 2012

Duties:

Report to the Controller of agency operations.

Establish periodic goals, objectives, devise strategies and tactics towards achieving the set goals.

Consolidation and expansion of present market segments.

Constantly evaluate business strategies and activities from the view point of customer development and innovation.

Develop strong customers’ base for effective sales achievement.

Manage the sales force efficiently and effectively to achieve set target.

Resolve promptly issues that could hamper sales with a view of ensuring optimum service delivery.

Handle customers’ complaints for continuous satisfaction.

Daily follow up of customers and introduction of the companies’ new products to new existing customers.

Monitor competitors’ activities with a view of developing counter actions.

Training of new sales representatives/interview.

Conducting Daily, Morning and Evening marketing reviews meeting.

Key Achievement

Increase in business sales to 10%-20% month to month.

Enlarge the sales force to the total of 60 month by month.

Contribute 40% of the agencies annually target of 500million.

Sales force recruitment and drive grew over 20% within four months.

SALES EXECUTIVE (field manager) - 2008 to 2009

Duties:

Report to the Unit Manager.

Sell/Market company’s products & services to individuals.

Recruit/Retain quality sales reps to sell companies products.

Responsible for achieving sales and meeting of target for the sales reps.

Responsible for preparing monthly, quarterly & yearly sales reports.

Key Achievement

Joined the control (agency) with a monthly average target of N 1.5 million, within 4 months contributed to the growth of my agency to N4 million monthly. With a personal contribution of 20%.

Led a sales team to open up new markets in strategic areas.

Managed clients’ accounts and grew new businesses.

Co-ordinate and recruit sales reps to move companies’ products.

SPRING LIFE ASSURANCE 2007 to 2008

Sales Representative

Duties:

Report to the Field Manager.

Source for potential prospects and collate refer leads.

Maintain efficient customer service relationship.

Create awareness through mass marketing.

Keep track of daily contacts and follow ups.

Develop and analyze appropriate strategies to use on the field.

Key Achievement

I Lead a 20 man team to special market and in 3 months we had an increase in sales activities of 40%.

I was responsible for the in flow of co-operate businesses in my unit.

I over shot my target of 50% to 70%.

GOVERNMENT SCIENCE SECONDARY SCHOOL.

BAUCHI STATE.

N.Y.S.C. (English teacher) 2005 - 2006

Duties:

Report to the principal.

Lecturing of jss3/sss 3 students

Conducting and invigilation of examination

Marking and recording of examination script

Monitoring of weekend activities e.g. sports & drama group

NATIONAL PROGRAMME ON IMMUNIZATION (N.P.I.)

BAUCHI, Gamawa 2005-2006

Independent monitor (polio eradication exercise).

Duties:

Report to the L.G.A for briefing

Immunized maximum 120 children per day.

I compiled a photo journal for feature references.

Covered 60 houses per day

At the end of the programme I covered 100 communities in gamawa L.G.

FEDERAL ROAD SAFETY (F.R.S.C) 2005 - 2006

Cadet in chief (federal road safety club)

Educational Qualification/Institution

B.Sc sociology & Anthropology (2nd Class Lower). - 2004

Imo State University (IMSU).

Senior Secondary Certificate Examination (S.S.C.E). - 1996

Baptist Academy Obanikoro Lagos.

Professional Trainings.

How to see your company through your customers eyes (Lisa Ford) August’08

How to provide gold standard customer service (Lisa Ford) – C.B.P.M August, ‘08

Products and services – SA LIFE (In-House) August, ‘09

Personal communication skills (Dr Jim Henning) Feb.’09

How to manage diverse personality (Tom Hopkins) March’09

Insurance Agents certificate Workshop.August’09

Key Skills:

Selling, Merchandising, Promotions, and Field Sales Management

Negotiation

Good rapport

Customer retention skills

Information and communication technology (Microsoft office(power point, Excel, Word) internet tools

Excellent communication (written and oral)

Self motivated and result oriented

Adaptable, innovative, team player

Excellent leadership qualities

Passion for customer service

Interests/Hobbies:

Writing, Traveling, Listening to Music, Jogging and Reading

Referees:

A.A EGEONU

Principal Director of education.

Ajumogbobia secondary school..

Iyana isolo-mushin,,

Lagos.

ENGR. CHARLES METU.

FEDERAL AIRPORTS AUTHORITY (FAAN).

Ikeja,

Lagos.

E.C EJIANYA

Banking supervisor department

Central bank of Nigeria

Lagos



Contact this candidate