Customer Relations,inventor Specialist, Shipping& Receiving
Resume:
Mt. Airy, GA *****
Kimberly A. Patterson
*************@*****.***
Mid-level Operations Manager & Supervisor
More than 10 years experience in management and supervision. Extensive knowledge of customer service, data entry, shipping, receiving, and purchasing. Exceptionally skilled in:
•
• Customer relations
• Quality assurance
• Purchasing & inventory
• Workforce motivation
• Administrative logistics
• Training and evaluations
RELEVANT EXPERIENCE
Customer Service/Shipping Manager
Gainesville, GA
Tower Sealants
September 2006 October 2017
• Acted as the lead on all aspects of customer service; received and entered orders in a timely manner
• Trained office personnel to ensure accurate orders and excellent customer service
• Supervised the shipping department, building loads, and administrative functions
• Developed customer relationships and controlled daily logistics to ensure smooth product movement
• Oversaw scheduling requirements; analyzed shipping orders to forecast future orders
• Negotiated the lowest costs of carriers and supplies/goods
Administrative Assistant
Demorest, GA
Habersham Medical Center
February 2006 August 2006
• Provided excellent customer service in a fast-paced department; answered phones and emails
• Ensured the protection and privacy of patient information
• Organized the transfer of information between patients, physicians, and other hospital departments
• Registered incoming patients and prepared the administrative background of their appointments
• Scheduled patients for reevaluations after their visit and provided information for other services
Customer Service Manager
Baldwin, GA
Magnolia Windows & Doors
February 2003 January 2006
• Led a series of productivity, efficiency, and continuous process improvements
• Trained new employees on administrative and customer service responsibilities
• Designed a vendor low-cost database facilitating consolidated purchases and volume discounts
• Developed lines of communication between manufacturing, scheduling, and shipping to expedite customer orders
• Conducted workforce training programs and oversaw reorganizations
ADDITIONAL SKILLS AND EDUCATION
• Proficient with Oracle; Microsoft Office suite including Excel
• Experience with human resources functions, workforce development, and productivity improvement
• Skill with managing/leading others, delegating tasks, and creating a collaborative working environment
• Talent working well in groups, thinking critically, and attending to detail
• General Equivalency Diploma; Lanier Technical College, 2002
Contact this candidate