Administrative Assistant Project

Albuquerque, NM, ***** ª 630-***-**** ª *******@*****.***

Skills

Strong interpersonal communication skills; written and verbal

Flexible, with a positive attitude and willingness to collaborate with others

Attention to detail to ensure task/project is right, the first time

Productive team player; completing tasks/projects in a timely manner

Effective in multi-tasking: able to prioritize activities and manage efficiency

MS Office: Word, Excel, Access, Power Point, Publisher, Visio, WordPress, SharePoint, Adobe

Experience

Administrative Assistant III 3/2017 to 9/2017

Project ECHO/University of New Mexico Albuquerque, NM

Assisted with administrative responsibilities such as answered phone, filed, managed directors’ and managers’ calendars to set up meetings, conference calls, and travel arrangements, maintained incoming/outgoing mail and took meeting minutes at meetings

Used various programs: Doodle, Microsoft Suite, Zoom, Box, WordPress, Adobe Acrobat, Project ECHO EMS System, Ellucian program for UNM with daily projects

Entered data into and maintained various spreadsheets, databases and tracking logs so Project ECHO could have the most correct and current information for reports

Created CME, Clinic Curriculums, flyers and brochures with editing and printing which helped Project ECHO to have updated, credible curriculums and information to be ready and presented at conferences and trainings

Enrollment and Completion Advisor 3/2016 to 1/2017

National American University Albuquerque, NM

Communicated with prospective students by various types of communication to find out what their personal and professional goals were so they could be matched up with their program of interest that resulted in an increase of 10 enrollments and a 30% increase in revenue for the university every start

Advised and assisted continuing and re-entering students to register for proper courses so they could continue their education and graduate. This led the university to increased numbers of students from 18 to 26 per term and an attendance rate of 71%-80%

Reached out to students and directed them to addition NAU Resources that assisted them in their understanding of course materials and assignments in order to keep a consistent 71%-80% attendance rate

Created new inquiries by referrals for other students who could benefit from continuing their education or completing a career action plan. In turn, produced 2 more enrollments for the current start and generated more revenue for the company

Admissions Representative 3/2015 to 10/2015

ITT-Technical Institute Oakbrook, IL

Conducted face-to-face and telephone interviews that helped identify the prospective student’s education needs, concerns, and interests toward their professional goals which matched them up to their correct degree program and resulted in an 80% attendance rate for each start

Presented programs to prospective adult and high school students to make sure they were comfortable with their program choice and increased enrollments, doing so, by 10%

Coordinated orientation and registration day activities with students that helped prepare them for classes in order to make sure student attendance rate remained the same

Reached out to active students regularly in order to maintain their retention through graduation, ensuring they graduated on time, and in doing so, resulted in a consistent attendance rate of 80%

Conducted special recruiting activities that encouraged more students to enroll at the campus, leading to a 5% increase in student numbers

Senior Admissions Advisor, Administrative Support 10/2007 to 12/2014

American Intercontinental University Schaumburg, IL

Interviewed prospective students to identify their interests, desires and motivations for attending college. This helped to build a strong rapport with the prospective and current students to trust in the enrollment process and ensure their satisfaction that gave an attendance rate of 85%-90% every term

Facilitated orientation and start of online classes with students. Students were able to work independently and felt secure about finishing their degree, as a result of my guidance, this increased graduation rates and profits of 20% for the university

Trained a staff of 15 admissions advisors in a number of important, mission critical, responsibilities in order to relieve some duties for the campus director of admissions

Demonstrated leadership skills, which included coaching and mentoring admissions advisors on performance management, that supported the team in daily operations and exceeded performance expectations for enrollments by 3-5 daily

Developed and articulated new ideas on increasing efficiency and additional services to team during weekly meetings

Education/Training

American Intercontinental University Schaumburg, IL

Degree: Bachelor of Science, Criminal Justice

William Rainey Harper College Palatine, IL

Degree: Associate of Applied Science, Marketing Management

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