ALEX FERNANDEZ

**** ********* **, **** *****, FL, 33461 561-***-****

E-MAIL: ac3f4n@r.postjobfree.com

OBJECTIVE

To obtain a position and be an important part of a stable and growing company that can utilize my 20+ years of experience, strengths, accomplishments and vast knowledge in the collections and customer service industry.

I have experience in all facets including, but not limited to; consumer, commercial, medical, legal debt collection, auto finance and debt settlement fields. My goal is to use my talents, abilities and eagerness to learn, to be challenged, to succeed and exceed company goals and the client’s expectations while delivering a high level of service and professionalism.

EXPERIENCE

2/1/2013 - 9/1/2017

Federated Law Group

Juno Beach, FL

MANAGER, COMMERCIAL DIVISION

Responsibilities and duties included the following, but not limited to;

Collaborated with various internal departments, managing attorneys, CEO and the collection team, to create and execute various different processes and procedures to maximize collections. Ensured adherence to all compliance and applicable laws. Organized the lawsuit process on consumer, commercial and post judgment accounts, and implemented post judgment remedies; bank & asset levies and wage garnishments;

Exceeded clients liquidation targets by 200%;

Managed the recovery process and workflow on various multimillion dollar portfolios with staff of 10 + collectors;

Increased department’s monthly revenues by an average of 150%; and

Communicated with consumers, corporations, and attorneys to negotiate settlements on a daily basis. This included maintenance of a portfolio of several hundred payers and ensured timely payment(s).

4/1/2011 - 1/1/2013

Consumer Credit Management Services

Delray Beach, FL

FLORIDA HOUSING PROGRAM ADMINSTRATOR/DEBT NEGOTIATION

Responsibilities and duties included the following, but not limited to;

Performed as an administrator, manager and advisor for the FL Hardest Hit Funds Program;

Reviewed and determined eligibility for various assistance programs. Emphasis on dealing with the homeowners’ financial situations and the sought best possible resolution through cooperative arrangements with lenders, government agencies, social services and other internal and external resources;

Increased eligible applicants’ status statistics over 30% for the HHF program;

Debt Negotiations: Assisted hundreds of consumers by saving them an average of 50% of their total debt and/or become debt free in a debt consolidation or settlement plan. Budget analysis and programs prepared and tailored to each and every client’s needs; and

Building and maintaining a rapport with creditors, collection agents and attorneys, was paramount to successfully achieving our client’s financial goals.

10/1/2008 - 1/1/2011

Law Offices of Shafritz & Braten

Delray Beach, FL

LEGAL DEBT COLLECTOR

Responsibilities and duties included the following, but not limited to;

Managed multiple assigned accounts; all-encompassing of collection calls and/or correspondence in a fast-paced goal oriented Collections Department;

High volume outbound/inbound phone calls to negotiate settlements and/or payment arrangements directly with consumers, attorneys and insurance companies to resolve debts and accounts in litigation; and

Researched, investigated and located assets of real and personal property. Collection efforts and remedies were determined based on results of assets located, credit, income and financial capacity.

6/1/2004 - 8/1/2008

Focus Financial Services/Bethesda Hospital.

Boynton Beach, FL

COLLECTION TEAM LEAD

Responsibilities and duties included the following, but not limited to;

Position required the handling of all aspects of medical collections; including all major and third party insurance billing and self-pay accounts. Supervised a team of five (5) collectors;

Implemented Dialer strategies designed to maximize right party contact;

Designed and created Incentive and bonus programs; and

Collected over $500k in one month which was the company all-time record.

EDUCATION

1997

Queens Borough Community College

Queens, NY

ADDITIONAL WORK HISTORY

Over 20 years of collections/customer service/accounts receivable experience.

April, 1997 - I began my career at the age of 17 as a debt collector with National Financial Systems in Long Island, NY and relocated six months later to a new satellite office in West Palm Beach, FL. I gained experience, excelled and moved forward.

Nov, 1999 - My initial position as an Asset Recovery specialist with Mid-Coast Credit Corp. involved heavy phone work and skip tracing on various debt types such as mortgage liens, credit card, retail, personal and commercial loans and auto deficiencies. I was promoted after one year to team leader and managed the collection work flow process for a team of 15 reps. I was involved with reviewing potential portfolios acquisitions and preparing due diligence reports. I was laid off along with the entire collections dept in May, 2002.

June, 2002 - This was my introduction to medical collections with a small agency, Advanced Credit Control. Heavy phone work for various major medical providers and physician groups from North to South Florida. With no room for advancement or growth, I resigned my position in April, 2004.

References available upon request.

Contact this candidate