Customer Service Medical

Shakita Anderson

*** ****** ***. *******, ** ****5

Cell: 229-***-****

Email: **************@*****.***

PROFILE:

I am a sincere, loyal and dedicated individual who has a great deal of ambition. I have experience in Management, and I love to learn and I am always up for a challenge. I work well with others while working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

OBJECTIVE: Seeking a full time position in a professional organization with room for advancement.

WORK HISTORY:

Internship Assistant Substance abuse counselor

Ga. Integrated Therapeutic Perspectives June 29, 2017- Present

Cordele, Ga.

Assisted in individual and group counseling sessions while implementing behavior management systems and conducting intervention crisis counseling as necessary

Reported to Head Substance Abuse Counselor

Assisted in learning the role in developing and monitoring treatment plans

Assisted in family counseling services

Assisted in case management of clients

Church of God of Prophecy October 13, 2013-Current

Senior Pastor

Oversee the well being of all members of the church

Counseling both Adult members and Juveniles weekly bases

Administration of the church day to day business

NASA Sigonella Child Development Center September 2006 – May2008 Sicily, Italy

Assistant Teacher

Executed daily operation within classrooms

Conferred with parents regarding facility activities, policies and enrollment procedures.

Recommended methods of modifying inappropriate behavior and encouraging learning experiences.

Reviewed and evaluated facility activities in order to ensure conformance with state and local regulations.

Arranged medical attention for ill or injured children in accordance with parental instructions.

Performed classroom teaching duties during absence of regular teacher.

Dr. Aswan Medical Office November 2005-May 2006 Jacksonville, Florida

Medical Assistant Intern

Inventoried and ordered medical, lab, and office supplies and equipment.

Changed dressings on wounds.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Recorded patients’ medical history, vital statistics and information such as test results in medical records.

Performed general office duties such as answering telephones, taking dictation and completing insurance forms.

Cracker Barrel Country Store January 2003 to April 2004 Savannah, Georgia

Retail Clerk and Cashier

Worked as a cashier handling over, 75,000 dollars with little to no discrepancies.

Received cash, checks and completed credit-card transactions from customers and employees.

Disbursed funds and recorded financial transactions.

Counted money to verify amounts and issued receipts for funds received.

Operated office machines, such as typewriter, computer terminal, and adding, calculating, bookkeeping and check-writing machines.

Chatham County School District September 2000 to June 2002 Savannah, Georgia

Substitute Teacher

Responsible for planning and preparing lessons and topics for elementary students.

Responsible for ensuring the classroom environment was conducive to learning.

Responsible for the safety of 15 to 20 students on a daily basis.

Responsible for teaching and training special needs students on a fulltime basis for four months.

Responsible for assisting 6 ADHD children in increasing their math and reading scores to expected grade level.

Mentored and counsel special needs children from high risk areas in social skills and life skills.

Terminix Pest Control May1999 to June 2000 Savannah, Georgia

Telemarketer

Obtained customer information such as name, address, and payment method, and entered orders into computers.

Answered telephone calls from potential customers who had been solicited through advertisements.

Telephoned and wrote letters to respond to correspondence from customers and to follow-up initial sales contacts.

Obtained names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product and service and to make a donation.

Scotty’s Hardware Store June1996 to May1999 Savannah, Georgia

Department Manager

Directed department activities in commercial, industrial and service establishment.

Analyzed reports, records and directives.

Conferred with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress and problems encountered.

Assigned and delegated responsibility for specified work and functional activities.

Gave worked directions, resolved problems, with related activities of other departments to ensure efficiency and economy.

Prepared reports and records on department activities for management.

Church Administrator March 2010 to 2012 Church of God of Prophecy Cordele, GA

Clerk

Responsible for taking minutes for all Business Conferences quarterly.

Responsible for assisting the Financial Director in paying all bills, salary employees, and any organization that is due on a monthly, quarterly, or yearly basis.

Responsible for reporting monthly and quarterly reports and reports monthly to the Church of God of Prophecy International office monthly.

Responsible for supervising church employees and contractors in completing all church maintenance, repairs, renovation and etc.

Overall responsible for all leasing, contracts, deposits of all church rental properties and boarding house

Business Owner September 2005 to Present

Blessed It Creations Weddings/Events & More

Planning events

Assisting in Budgeting

Organizing the vendors

Setting up and Breaking down the events

EDUCATION:

Master’s In Counseling Substance Abuse and Addictive Behaviors Online Phoenix, Arizona

Grand Canyon University

GPA: 3:73

Master’s In Theology/ Pastoral Studies Online Phoenix, Arizona

Graduated October 2014

Grand Canyon University

GPA: 3.23

Bachelor Mass Communications May 2008 Sicily, Italy

University of Maryland Europe

Majored in Mass Communications specializing in Marketing and Advertising

Medical Assistant Certificate

Concord Career Institute

Graduated in the top 25% of my graduating class.

Received an excellent recognition from Dr. Mawan from my internship program.

Community:

Youth Build Volunteer for over 5 years.

Crisp Regional YDC Bible Study Teacher for over 5 years.

I have over 5 years experience in reaching the homeless in teaching and granting much needed resources for daily activities.

SKILLS:

Counseling and Coaching

Customer Service

6 Years Management and Leadership experience

Problem solving and versatility

Case Management experience

Very skilled in Microsoft Computer Software

Youth Mentor

Hobbies:

Traveling

Public Speaking

Reading

Dining Out

Volunteering

Spending Quality time with Family

Affiliations:

Crisp Regional RYDC Advisory Board Member

Family Connections Collaborative Board

Ministerial Collaborative Board

Crisp County School Counsel Board

References: Available upon request

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