Customer Service Microsoft Office
Resume:
Aaron Mongeau
***** ***** **** ****, ************ MD 21030
ac3ey6@r.postjobfree.com
Summary
Six years experience as a customer support representative. Event promotor for multiple cycling events over the last two decades primarily in Minnesota and Maryland. Ten years experience as an onsite service technician. Strong verbal and written communication skills. Exceptional background in maintaining positive relationships and improving product reviews. Highly proficient at developing and implementing effective organizational techniques. Mechanically adept and experienced with a variety of hand, power, electric, and diagnostic tools. Experienced leader in competitive atmospheres. Seeking a salary of
$60,000 annually.
Related work Experience
Remote Service Technician at Gym Source 821 Oregon Ave, Linthicum Heights, MD. June 2015 – present
Based on knowledge of multiple exercise equipment product lines, diagnose root causes of customer complaints and identify solutions of an average of 180 cases per month
Cover territory including Maryland, DC, Virginia, Delaware, and southern Pennsylvania
Service, diagnose, troubleshoot, repair, and perform preventative maintenance of high-end equipment within residential and commercial settings
Update and complete work orders according to company procedures
Respond to customer’s needs in a positive, supportive manner while working within the confines of time and budget
Customer Support Representative II at BTE 7455 New Ridge Road, Hanover, MD. November 2010 – April 2015 (4+ years)
Former point of contact for approximately 10,000 product users of physical therapy equipment distributed in over 50 countries worldwide
Communicated through phone, email, and web form submissions to conduct troubleshooting, diagnosis, and repair
Developed work instruction documents in conjunction with engineers and quality control personnel
Customers included researchers, doctors, occupational therapists, and bio medical engineers
Self-managed logistics of all travel arrangements to customer sites for repair and maintenance of equipment
Assembly Technician at BTE 7455 New Ridge Road, Hanover, MD. November 2006 – November 2010 (4+ years)
Recommended and implemented significant assembly improvements on three major physical therapy equipment lines
Conducted assembly of several equipment lines using various technical skills such as soldering printed circuit boards, micro-soldering, checking voltage, performing electronic diagnostics, and manipulating tweezers
Collaborated with engineers and quality control personnel to contribute to the development of improved work processes
Stock Room Clerk at Katolight Corporation 100 Power Drive, Mankato, MN November 2005 – November 2006 (1 year)
Received, stocked, and filled work orders related to the assembly of backup power generators at a major manufacturing plant
High volume production demanded efficiency, speed, and strong organizational skills
Interpreted technical drawings to confirm part accuracy and became highly proficient in using inventory software
Observed the implementation of a Lean Manufacturing process Aaron Mongeau
10811 Royal Mews Road, Cockeysville MD 21030
2 P a g e
ac3ey6@r.postjobfree.com
Sales Manager at A1 Bike Shop 526 South Front Street, Mankato, MN September 1998 – November 2005 (7+ years)
Responsible for developing and maintaining strong relationships with customers
Promoted group rides and competitive events to generate equipment sales
Kept informed of the industry’s rapidly improving technology
Helped customers understand technical advancements to benefit their needs Volunteer Work
Originator and Coordinator of the Tuesday Night Time Trial April 2008 – October 2014
Established a free bi-weekly time trial series
Introduced hundreds of amateur cyclist to competitive cycling Team Captain at Team BBC P/B Baltimore Bicycle Works February 2009 – January 2016
Increased membership 300% in four years
Performed roles of secretary, brand manager, and treasurer
Guided the team in supporting opportunity for all skill and experience levels Promoter of the Schooley Mill Cross Cyclocross Race November 2012 – September 2016
Managed the planning, development, and execution of an event within the Mid-Atlantic Super Series
Coordinated the volunteer staff of over 30
Ensured event met requirements needed for USAC sanctioning
Attended by over 500 amateur racers annually
Mountain Bike Coordinator with Team P/B Baltimore Bicycle Works January 2017 – present
Plan weekly rides
Introduce new MTB’ers to off road skills
Coordinate logistics for groups attending races
Parking Coordinator for the Civil War Century
September 2015 – present
Strategize rapid parking procedures for approximately 1600 vehicles in an open field
Coordinate with volunteers prior to the event through detailed maps and clear instructions
Ensure safe and orderly parking of (mostly Subaru) autos prior to the event start Award
Wayne Rodgers Award, Baltimore Bicycle Club
2013
This award is presented to a member who has provided outstanding service to the club. Skills & Expertise
Team Building
Customer Service
Event Planning
Aaron Mongeau
10811 Royal Mews Road, Cockeysville MD 21030
3 P a g e
ac3ey6@r.postjobfree.com
Public Speaking
Social Media
Microsoft Office
Business Travel
Social Media Marketing
Bicycle Repair
Team Management
Retail Sales
Phone Etiquette
Extended Warranty
Leadership
Sports Management
Road Racing
Links
Team BBC: http://www.teambbc.net/ & https://www.facebook.com/teambbc/ Tuesday Night Time Trial: https://www.facebook.com/baltobikeclub.org/ Civil War Century: http://www.civilwarcentury.com/ Personal Facebook page: https://www.facebook.com/racermojo Strava profile: https://www.strava.com/athletes/822475
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