Microsoft Office Customer Service

Alejandra P. Ortiz-Sánchez

**** ********** ***** ****. ************, FL 32246 904-***-**** ac3ewg@r.postjobfree.com

I have been working in retail for five years including customer service and technical support on a daily basis.

I maintained important documentation for patients and made sure the appointments were in order and that the appropriate paperwork was prepared for the day. At my current job, I was put in charge of keeping track of compliance between the work we perform as a team and the standards of the company and making sure that the services we provide to our customers are completed thoroughly and follow the guidelines provided to us through our policies and procedures.

I am looking for a role that will challenge my skills, where I can apply my problem-solving abilities and capability to come up with the best and most efficient solution. I love a busy environment and can adapt to any situation.

I look forward to being able to work cohesively with my peers and being proactive in areas outside of my general job expectations.

Work History

SALES ASSOCIATE AEROPOSTALE OCTOBER 2012 – AUGUST 2014

I became a cashier ambassador, retaining knowledge of the current sales and checking out the customer quickly and efficiently.

I maintained cleanliness and organization on the sales floor as well as in inventory whenever we received shipments in.

ASSISTANT NORTHEAST FLORIDA PEDIATRIC ASSOCIATION SEPTEMBER 2013 – NOVEMBER 2013

I assisted the nurses and pediatrician by organizing the files and paperwork for the appointments coming in that day.

I also made sure the insurance information provided by the patients was accurate and up to date to ensure that the payments went to the appropriate companies.

SERVICES ADVISOR MICROSOFT AUGUST 2014 – CURRENT

I provided technical support for consumer and business clients, software and hardware related.

I also trained consumers and clients to be able to use their devices efficiently to increase productivity whether it was teaching them how to use the device itself or use a particular program.

I made sure that the work we performed was in line with company policy and continued to prioritize compliance standards to achieve an audit-ready and organized workplace.

Education

GRADUATED 2013 HIGH SCHOOL DIPLOMA ENGLEWOOD HIGH SCHOOL

SUMMER TERM 2013 FLORIDA INTERNATIONAL UNIVERSITY

CURRENTLY ENROLLED ASSOCIATE OF ARTS FLORIDA STATE COLLEGE AT JACKSONVILLE

Skills & Abilities

Certified in Windows 8.1 Configuration and Microsoft Office 2010

Proficient in Windows 10 Operating system and Microsoft Office 2013/2016

Knowledge in POS Systems

Fluent in Spanish

Knowledge in the Dynamics CRM system

Customer Service Experience

Technical Support Experience

Retail Sales Experience

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