NICK KOLLIAS
* ********** **** ************, ** *8865
•MOBILE 908-***-**** •HOME 908-***-**** ac3ewf@r.postjobfree.com
Highlights of Qualifications
Results-Driven Project Manager/Six Sigma Certified Black Belt
Demonstrated history of success working in the financial services industry
Extensive program and project management professional, Risk Management Banking, Business Process Improvement, and Cross-Functional Team Leadership
Organized and able to manage and prioritize multiple projects within specifications and budget restrictions
01/2000 – 06/2017 Bank of America / Merrill Lynch, Hopewell, NJ
1600 American Boulevard
Pennington, NJ 08534
07/2014 – 06/2017 Assistant Vice President Project Manager – Global Books and Records Project Team
Managed a multi-million dollar multi-generational project to replace the existing Books and Records platform of the firm achieving $14 million in annualized savings
Led a team of analysts in creation of a new web-based user interface for both advisory and home office to view client data
Developed Requirement Specifications documents (BRS / BRD), managed review and sign off attestations
Liaised with Technology, Business, Operations and Advisory groups to ensure all deliverables were met and identified any unforeseen impacts/issues
Spearheaded communication and reported on all aspects of the project and any sub-projects that were affiliated highlighting progress, issues and expense ratio’s
Created and developed user guides for the a new integrated user interface (Enterprise usage)
Developed training schedules and conducted training sessions to Business, Operations and Advisory groups, consisting of over 1,000 employees
Collaborated with the Advisory group to implement communication plans to the Business, Operations and Advisory groups.
Managed all identified defects and change requests for all aspects of the project including securing additional funding
06/2010 – 06/2014 Project Manager – Certified Six Sigma Black Belt (Lean)
Performed qualitative and quantitative business analysis within scope of assigned projects
Led teams through completion of projects, uncovering and eliminating barriers
Mentored associates through their projects in order to achieve completion and Green Belt Certification
Utilized a strategic planning approach to business development needs through voice of the customer process improvement while using Six Sigma analytical tools and the DMAIC process
Completed five projects with annualized savings of $35 million over five years.
oMentored Green Belt candidates through certification
02/2009 –06/2010 Team Manager Card Services
Wealth Management Client Solutions (Call Center)
Liaison with Merrill Lynch Partners, Payment Solutions, Bank of America, ALG, LesConcierge and CLTS
Managed the vendor transition from Circles to LesConcierge (Concierge provider for ML Rewards Program)
Conducted onsite training (San Francisco) of LesConcierge associates on Merrill Lynch’s customer approach to delivering world class service and using a soft sell approach
Developed the training materials for Cards Day 1 for the Financial Relationship Services department, principally the Accolades Credit Card
Facilitated and conducted ongoing training in regards to our partner benefits and programs
Managed a team of 35 Associates located in multiple sites
Delivered monthly performance review meetings and continuously trained and developed Associates
01/2007–01/2009 Team Manager Service to Sales
Wealth Management Client Solutions (Call Center)
Led and managed a multi-site team in soft selling Merrill Lynch Banking products to ML clients
Trained and developed sales curriculum and techniques to improve closing rates
Developed incentive programs for Sales Associates
01/2000-12/2006 Associate Team Manager – Various Operational Units (Call Center)
1995 – 2000 MetLife – Financial Consultant - Roseland, NJ
Education
1993 – 1995 McGill University, Montreal, Canada - Major: Commerce
1991 – 1993 Concordia University, Montreal, Canada - Major: Commerce
Certifications/Awards/Specialty Training
Certified Six Sigma Black Belt (Lean, DFSS, Improvement)
Certified Greenbelt Training
Skills
Microsoft Suite: Word, Excel, PowerPoint, Access, Visio, Microsoft Project
Agile / Scrum Methodology
JMP Statistical Software
Aris Process Mapping
Gantt Chart Mapping
Process Mapping
SharePoint Designer
WiX Web Design
Volunteerism
Baseball and Football Youth Coach, Basketball and Football Statistician for Youth Sports