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Project Manager Six Sigma

Location:
Phillipsburg, NJ, 08865
Posted:
November 20, 2017

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Resume:

NICK KOLLIAS

* ********** **** ************, ** *8865

•MOBILE 908-***-**** •HOME 908-***-**** ac3ewf@r.postjobfree.com

Highlights of Qualifications

Results-Driven Project Manager/Six Sigma Certified Black Belt

Demonstrated history of success working in the financial services industry

Extensive program and project management professional, Risk Management Banking, Business Process Improvement, and Cross-Functional Team Leadership

Organized and able to manage and prioritize multiple projects within specifications and budget restrictions

01/2000 – 06/2017 Bank of America / Merrill Lynch, Hopewell, NJ

1600 American Boulevard

Pennington, NJ 08534

07/2014 – 06/2017 Assistant Vice President Project Manager – Global Books and Records Project Team

Managed a multi-million dollar multi-generational project to replace the existing Books and Records platform of the firm achieving $14 million in annualized savings

Led a team of analysts in creation of a new web-based user interface for both advisory and home office to view client data

Developed Requirement Specifications documents (BRS / BRD), managed review and sign off attestations

Liaised with Technology, Business, Operations and Advisory groups to ensure all deliverables were met and identified any unforeseen impacts/issues

Spearheaded communication and reported on all aspects of the project and any sub-projects that were affiliated highlighting progress, issues and expense ratio’s

Created and developed user guides for the a new integrated user interface (Enterprise usage)

Developed training schedules and conducted training sessions to Business, Operations and Advisory groups, consisting of over 1,000 employees

Collaborated with the Advisory group to implement communication plans to the Business, Operations and Advisory groups.

Managed all identified defects and change requests for all aspects of the project including securing additional funding

06/2010 – 06/2014 Project Manager – Certified Six Sigma Black Belt (Lean)

Performed qualitative and quantitative business analysis within scope of assigned projects

Led teams through completion of projects, uncovering and eliminating barriers

Mentored associates through their projects in order to achieve completion and Green Belt Certification

Utilized a strategic planning approach to business development needs through voice of the customer process improvement while using Six Sigma analytical tools and the DMAIC process

Completed five projects with annualized savings of $35 million over five years.

oMentored Green Belt candidates through certification

02/2009 –06/2010 Team Manager Card Services

Wealth Management Client Solutions (Call Center)

Liaison with Merrill Lynch Partners, Payment Solutions, Bank of America, ALG, LesConcierge and CLTS

Managed the vendor transition from Circles to LesConcierge (Concierge provider for ML Rewards Program)

Conducted onsite training (San Francisco) of LesConcierge associates on Merrill Lynch’s customer approach to delivering world class service and using a soft sell approach

Developed the training materials for Cards Day 1 for the Financial Relationship Services department, principally the Accolades Credit Card

Facilitated and conducted ongoing training in regards to our partner benefits and programs

Managed a team of 35 Associates located in multiple sites

Delivered monthly performance review meetings and continuously trained and developed Associates

01/2007–01/2009 Team Manager Service to Sales

Wealth Management Client Solutions (Call Center)

Led and managed a multi-site team in soft selling Merrill Lynch Banking products to ML clients

Trained and developed sales curriculum and techniques to improve closing rates

Developed incentive programs for Sales Associates

01/2000-12/2006 Associate Team Manager – Various Operational Units (Call Center)

1995 – 2000 MetLife – Financial Consultant - Roseland, NJ

Education

1993 – 1995 McGill University, Montreal, Canada - Major: Commerce

1991 – 1993 Concordia University, Montreal, Canada - Major: Commerce

Certifications/Awards/Specialty Training

Certified Six Sigma Black Belt (Lean, DFSS, Improvement)

Certified Greenbelt Training

Skills

Microsoft Suite: Word, Excel, PowerPoint, Access, Visio, Microsoft Project

Agile / Scrum Methodology

JMP Statistical Software

Aris Process Mapping

Gantt Chart Mapping

Process Mapping

SharePoint Designer

WiX Web Design

Volunteerism

Baseball and Football Youth Coach, Basketball and Football Statistician for Youth Sports



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