Jill Spencer

**** ******* **. ******, ** *****

Email: ac3eti@r.postjobfree.com 423-***-**** LinkedIn Profile: http://www.linkedin.com/in/jillrosario/www.linkedin.com/in/jillspen1

Accomplished Human Resources Professional with 15+ years of experience in designing/implementing/facilitating a variety of programs impacting employee development and productivity. Highly effective utilizing interpersonal/presentation and written communication skills partnering with all levels of the organization to achieve / exceed organizational goals. Established reputation assessing and resolving a wide range of HR issues in a timely and cost effective manner in accordance to company policies and procedures. Extensive supervisory experience resulting in highly trained and effective staff members.

Areas of expertise include:

Performance Management

Training & Development

Compensation & Benefits

Communication and Collaboration

Employee Relations & Recognition

Organizational Diagnosis

Start up, Merger and Multiple site Experience

Diversity & Inclusion

Kapsch TrafficCom 2016 – 2017

Sr. Human Resources Generalist

Coordinate a complete integration of over 275 employees into the Kapsch system. HRIS system, benefits PTO and holiday schedules, payroll systems and cycles, ERP system from SAP to Navision.

Create on-boarding and off-boarding processes for all 4 entities within the Kapsch North America family. To be used nationwide at all facilities.

Establish compliance in all entities of the company in IP agreements, I-9 compliance, annual training and handbook acknowledgement.

Establish and coordinate Compliance Training for over 800+ employees in North America using the NAVEX training platform

Use of multiple systems within Kapsch ex: Dayforce, JournyX, Sharepoint, TEMS

Greenstream International / Austin, TX 2015 - 2016

Director of Human Resources Company was sold to Equity Partner

Developed and implemented structure and processes for a start-up company. To include: staffing processes, onboarding, leadership training, benefits to include a 401k and an EAP.

Developed employee handbook to include: PTO process, attendance policy, evaluation of talent process,

Established worker’s compensation, FMLA, OSHA and safety processes to meet state and federal requirements.

Established annual performance management process and implemented pay bands to comply with FLSA regulations.

Maintained international facility compliance and assisted with work visas, expatriate agreements and international relocations.

Integrated one HRIS/ Time and Attendance / Payroll system for all facilities in the company. (Paychex)

Established employee recognition program which included Employee of the month / year, spontaneous recognition, monthly celebrations and quarterly appreciations. Sponsored employee engagement committee as “voice” of the employees.

City of Austin – Austin Water Utility / Austin, TX 2014 – 2015

Human Resources Advisor

Full cycle staffing for AWU field positions. Including posting the job, reviewing candidates, conducting panel interviews, referencing the candidates, making job offers and onboarding.

Office Max Contact Center / Bristol, VA 2013 - 2014

HR Business Partner Relocated to Austin, TX

Human Resources Business Partner for 400+ advocate customer service center providing guidance, counsel and policy interpretations and roll-out on HR issues as a Business Partner during a merger integration

Providing support that is aligned with the business strategy for salary administration, recruitment, performance management, workforce planning, and all issues related to employment

Mapping of positions and job descriptions during the integration of SAP to PeopleSoft during merger process.

Manage the execution of Human Resources initiatives and processes which includes staffing, retention, workforce planning, training, compliance, safety, associate relations, and associate communications.

Responsible for Safety Committee, OSHA reporting and First Responders training.

Maintain and meet annual Affirmative Action Plan

Hostess Brands / Knoxville, TN 2012 – 2012

HR Generalist Company Liquidated due to Union Strike

Responsible for all HR functions for the Hostess Brands Sales team working in a Union environment with over 25 different contracts and three Unions (Teamsters, RWDSU, BCT)

Staffed 100 Sales locations in 16 States, including Routes Sales and Retail locations. Managed over 100+ openings on a daily basis.

Communicate all company HR initiatives to the 6 Market Unit Sales Managers and 3 Retail Outlet Managers

Developed, implemented and facilitated a Leadership Development Series for frontline management

Responsible for Safety, OSHA regulations and Loss Prevention / Investigations for South Business Unit

Maintained staffing and operations during bankruptcy, strike conditions, liquidation and wind-down of Hostess Brands

Front Row Sports / Kingsport, TN 2009 – 2012

Store Operations Manager

Managed daily operations and staffing of family owned retail Sports store

Responsible for all Marketing, Public Relations and Advertising including radio, TV and print

Communicated with over 15 Vendors regarding product, availability and selection

Responsible for $70,000 + of inventory, re-stocking and ordering

Previous Employment

Wyndham Vacation Ownership Sales Contact Center / Johnson City, TN 2008 – 2009

Sr. HR Generalist Lay off due to facility closure Feb. 2009

Touchstone Wireless, LP / Bristol, TN 2004 – 2008

Human Resources Manager

The Home Depot / Johnson City & Kingsport, TN 2000 – 2004

Human Resources Manager

Walt Disney World Company / Orlando, FL 1988 –1996

Coordinator of Training and Development

College Program Internship

EDUCATION AND PROFESSIONAL TRAINING

University of Tennessee, Knoxville, Tennessee

Bachelor of Science in Business Administration and Management

Professional Training & Affiliations:

2011 KOSBE Small Business Finalist SHRM member since 2006

2008 SHRM Annual Conference 1999 Tennessee Quality Award Examiner

2008 Board of Directors with the Bristol Chamber of Commerce Worker’s Comp Training

2 Day Leadership Training (Developed and Facilitated) Annual OSHA Training

Project Management Training seminar Red Cross First Aid Training

Respect and Business Principles FMLA Basics for Supervisors

Coaching and Counseling for Success Right Management OutplacementSeminar Leadership Architect: Lominger Competencies Training Workplace Harassment Training

TECHNICAL SYSTEM SKILLS

Windows Office Suite (Word, Excel, Power Point, Outlook), Stromberg Timekeeping system, Paychex HRO, TLO and Preview, PeopleSoft, KRONOS Timekeeping system, WebClock Timekeeping system, Oracle HRIS system, ADP payroll system, SAP, HR Smart, PureSafety reporting system, Equifax Unemployment System, STARS Safety reporting system, E-Verify, E-Drug test reporting system, Dayforce, JournyX timekeeping, NAVEX training platform, HireRight verification

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