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Customer Service Information Technology

Location:
Stafford Township, NJ, 08050
Salary:
105k /yr
Posted:
November 20, 2017

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Resume:

Salvatore Cursi *** Amherst Ave Colonia, NJ *****

908-***-**** ac3erb@r.postjobfree.com

Summary of Qualifications

Systems and network engineer with a proven track record of installing, optimizing securing and supporting a broad range of systems and networks. Outstanding communicator with real world experience handling various network system management, support and security roles, implementing a wide range of technologies, managing network devices, configuring routers, switches, gateways, administering systems & application servers.

Skill set

Windows Server (All versions), VMware, Hyper V, Xen, SAN, NAS, Fibre channel, Iscsi, Ethernet, Commvault versions 7 to 11 (current), Symantec Backup Exec, Exchange, AD, IIS, Cisco, routing, switching, Citrix, Nortel Contivity, IPSEC, SSL, VPN, Remote Access, Ace server, RSA securID, PKI, LDAP, security, DRP, BCP, FDA regulated systems (21 CFR part 11), ITIL, SDLC, SOX.

Work Experience

Commvault Systems, Tinton Falls NJ- 3/2012- 8/31/2017

Enterprise Data Management Support Engineer – (2 separate skill groups Client and Messaging) to Commvault’s customer base, in house and field SE’s. Solving complex systems, application and network challenges to facilitate the continued evolution of the Commvault Simpana suite and IT as a whole.

Daily responsibilities include the support of Simpana suite focusing on Windows Server 2k-2012 backup and recovery, Virtual Server Agent (VMware, Hyper V, Xen) Storage Array Snapshot Commvault Intellisnap (multiple SAN technologies- EMC, IBM, HDS, Dell, Netapp, Nutanix, Fujitsu) Windows File System, AD, CDR, Archiver (Onepass).

Escalation of TR’s MR’s that require lab testing, development interaction from case open to close. Creation/ maintenance of KB’s and troubleshooting documentation for focus groups.

Voluntary weekend on call support (All Areas of Expertise including Server, UNIX, media management) handling 24x7 support duties with customers and global partners.

Top performer in the group, receiving multiple awards and recommendations from management and customers for outstanding technical aptitude, customer service and case handling.

Assist training new hires with orientation and familiarity with Simpana software, support SOP, customer management.

Fluidity Solutions Inc. Colonia, NJ (Contracted to Stay at Home Electronics) 6/2010 to 3/2012

Network security, Architecture, LAN/WAN, operations, planning and design.

BCP, disaster recovery planning, SOP’s and processes for IT administration/engineering.

Articulation of security best practices to Information Technology groups as well as end users.

Vendor management and support interface.

Fluidity Solutions (Contracted to Huntleigh Healthcare, Eatontown, NJ) 5/12/08- 6/2010

Network systems engineering, design and management of Huntleigh’s Eatontown headquarters.

Windows Server (NT4 200*-****-****, Exchange 03/07) 350 users in house and over 25,000 globally in a Windows enterprise domain spanning 29 countries. DNS, DHCP, GPO, DFS, access control, printing, domain trusts, licensing, security, patching, Kasperski enterprise, McAfee EPO antivirus, Symantec backup exec, backup exec system recovery, Citrix, Cisco routers and switches, Avaya IP Office VOIP administration.

WAN Engineering Technical lead responsible for the successful rollout of a Verizon MPLS network integrating 35 remote depots across North America.

Migration Technical lead working with the Huntleigh Luton UK HQ engineers to successfully migrate the Eatontown NJ data center to new Addison IL HQ in conjunction with a domain integration.

BCP/ Security Define process and documentation for IT staff and users to assure the integrity, security, business continuity and disaster recovery of Huntleigh’s information systems.

IT budget forecasting planning project estimating Technical liaison to senior management and finance to develop IT budget and technical recommendations.

Vendor management Main point of contact to all IT related vendors and support resources including Microsoft, Verizon, AT&T, HP, Dell, Symantec, Messagelabs.

Fluidity Solutions Inc. Colonia, NJ (Contracted to Stay at Home Electronics) 4/5/07-4/15/08

Network security, Architecture, LAN/WAN, operations, planning and design.

BCP, disaster recovery planning, SOP’s and processes for IT administration/engineering.

Articulation of security best practices to Information Technology groups as well as end users.

Algomod Technologies (Contracted to Pfizer Corp Morris Plains, NJ) 1/8/07-3/5/07

Remote access engineer

Responsible for Pfizer Global External Connectivity Services Infrastructure Planning and Design.

VPN Gateway planning configuration and management- Nortel Contivity 5000 gateway build, architecture integration and configuration within a change controlled production environment.

Remote access VPN switch testing/evaluation- Nortel Contivity 5000 gateway installation, configuration changes and upgrades with (Pfizer qualified XP and Vista images) Remote access Applications, Fiberlink Dialer, Nortel extranet access client (multiple connection profiles), interoperability with RSA securID.

Vendor interface/ problem management- Worked directly with HP, Dell, Cisco, Symantec, McAfee, Message labs and Microsoft to resolve vendor specific hardware and software configuration issues.

Service Center- RFC creation, PM, CMDB configuration. Remote Access service quality metrics reporting.

Johnson & Johnson NCS Raritan, NJ 9/7/2005-6/30/06 Senior network administrator

Senior Windows 2000 administration and remote access service to Johnson & Johnson’s 150+ OU 150,000 user global enterprise.

Windows Administration- Account, server, resource- creation, manipulation, troubleshooting and maintenance using AD and NetIQ DRA within a Windows 2000/03 sox compliant, FDA regulated, Change Management controlled, production environment.

VPN Nortel Contivity switch administration- Responsible for 20 Nortel Contivity (2600 to 5000 series) Secure IP Services gateway switches providing VPN service for all of J&J North America. QOS, bandwidth management, capacity planning, redundancy, DNS, WINS, IPSEC, LDAP control settings, maintenance, backup, PKI certificates, groups and users.

Vendor interface/ problem management- Worked directly with Nortel, Cisco, Ace and Microsoft to resolve vendor specific hardware problems.

Extranet Access client – Authentication, policy management, testing, Profile administration on all Windows platforms in PKI, NT and securID authentication methods.

PKI digital certificate authentication- Manage and troubleshoot PKI authentication, digital signatures, email and secure connection methods for clients and affiliates of Johnson & Johnson.

Admin and related tools used- AD, DRA, SMS (Windows) “JJEDS” (J&J proprietary Identity management) Ace, Cisco secure, Nortel, ipass, (Remote access) Remedy (FDA regulated CM PM system)

PSE&G Newark, NJ- Senior network associate 10/2003-3/2004

Senior Windows and Remote access administration of PSE&G’s 12.000+ user Enterprise Network

VPN- configuration, support, testing of Nortel Contivity 5000 Secure IP Services Gateway with Nortel

Fiberlink- Support of Enterprise wide dial- in remote access clients.

Citrix- Citrix farm of 95 servers in conjunction with Windows NT, 2000 and 2003 Terminal Servers.

Server Build- Dell 2650 and 6600 configuration and OS customization to PSEG standards.

Johnson & Johnson Corporate HQ- New Brunswick, NJ- VPN/Remote access administrator (VPN/RSA securID admin) 4/2001-9/2003

Senior network administrator responsible for all remote access technologies utilized by J&J Corporate's 2700+ user Windows 2000 OU.

VPN- Rollout and continued support of Nortel VPN Extranet Access

Firewall/router setup and support- Cisco, Linksys, D-Link (hardware), Sygate ssa 3.0 (software)

Wireless LAN- 802.11x, Cisco Aironet 1200 AP Wireless WAN- (Sprint Novatel CDMA)

RADIUS Authentication and three factor security solutions -CHAP, group settings, Cisco Secure (ACE RSA securID and Rainbow Technologies PKI)

21 cfr part 11 and FDA certified- Familiar with FDA regulated software/procedures and their relevance to the healthcare and Pharmaceutical industry.

Outstanding customer service and communication skills- Received numerous awards and letters of recommendation from clients and department directors for excellent customer service and technical ability. Primary remote access client support rep for tower VIP’s in J&J.

Education Certification

Netcom Information Technology NY, NY CISSP 7/2009 CCNA-CVOICE (2010)

Netcom Information Technology NY, NY CCNA 3/2008 MCSE/MCP Windows-200*-****-****

Middlesex County College Cisco Networking Academy 6/2004



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