Sholanda Williams

West Hartford, CT 860-***-**** ac3er8@r.postjobfree.com

Education

BACHELORS OF SCIENCE AUGUST 2017 CENTRAL CONNECTICUT STATE UNIVERSITY MANAGEMENT – HUMAN RESOURCE MANAGEMENT

ASSOCIATES OF ACCOUNTING AUGUST 2008 CAPITAL COMMUNITY COLLEGE

Related Course work: Introduction to QuickBooks; Public Speaking. Skills & Abilities

I have over twenty years of customer service experience during which time I have selected, interviewed, trained, and managed a small group of individuals to increase sales in a café setting. I also have experience using a multi-line telephone system, scheduling appointments, and maintaining client confidentiality. As of August 2017, I am a recent Management graduate from Central Connecticut University with a specialization in Human Resources Management. Experience

OPHTHALMIC RECEPTIONIST SIGHT DECEMBER 2015 – APRIL 2017

Provide office support with a variety of clerical responsibilities and related tasks with a strong background in sales and maintaining customer relationships.

Maintain patient confidentiality.

Gather sensitive information from insurance providers regarding coverage and financial responsibility.

Prepare daily financials; collect copayments and other patient balances.

Schedule acute and regular appointments; book appointments for specialist consultation(s).

Scan documents to patients’ electronic charts.

BARISTA STARBUCKS AUGUST 2011 – DECEMBER 2015

Assist customers with placing beverage and food orders, maintain the cleanliness of the Café and service areas.

Participate in training new baristas.

Process weekly TIP distribution.

Coffee subject matter expert.

Maintain a balanced cash till.

Ensure Starbucks Hygiene and sanitation guidelines are maintained.

Perform (minor) equipment maintenance.

RETAIL SERVICES SPECIALIST AAA JULY 2008 – OCTOBER 2010

Assist clients and members with planning domestic travels (mapping routes, booking hotel and car reservations.

Advise and sell Financial products; process Driver’s License renewals.

Renew and sell automobile (roadside service) memberships.

Sell tickets to various entertainment and amusement attractions.

Maintain a balanced cash till.

CUSTOMER SERVICE CALL CENTER REPRESENTATIVE AAA APRIL 2007 – JULY 2008

Answer multi-line phone system in a high-volume call center for Emergency Roadside assistance in CT, KY, KS, and OH.

Proficient working knowledge of geography by usage of paper maps and the internet.

Triage the call to get the member on the go.

Provide comfort and reassurance to members who were sacred or upset as well as members who were angry.

Renew and sell automobile (roadside service) memberships.

Sell tickets to various entertainment and amusement attractions. DEPARTMENT MANAGER BARNES & NOBLE FEBRUARY 2000 – DECEMBER 2006

Managed a small staff of ten servers – interviewed, hired, trained, and provided annual evaluations of performance.

Achieved projected sales goals for the department.

Encouraged staff to embrace change and cross train in other departments.

Processed and submitted weekly invoices.

Performed monthly Café inventory.

Maintained Café supply levels to meet demand (food, coffee, and retail items). 1

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