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Customer Service Human Resources

Location:
Durham, NC
Posted:
November 20, 2017

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Resume:

JAYMES P.WALKER

*** ********* *****

Apex, NC ***02

860-***-****- ac3er6@r.postjobfree.com

OBJECTIVE

I have extensive expertise in finance, payroll, human resources, data analysis, documentation, editing and implementing Policy & Procedural manuals as well as many years of managerial experience. I am a seasoned professional that possess a broad skill set with a concentration in various aspects of payroll, employee relations, accounting and human resources. I take pride in my work, and demonstrate this daily via personal ownership of my assigned tasks, allowing each challenge presented, to display my professional knowledge and responsibility, and my increased drive to learn and grow for the betterment of the company.

KEY COMPETENCE

Multi-State and Country Payroll processing

Superb interpersonal, organizational and verbal communication skills

Seamlessly incorporate various processes and procedure manuals and modules.

Ability to research and understand confidential materials/issues, salary information, organizational data, and

performance reviews.

Policy & Procedure Documentation with superior collaboration and idea-sharing

Accounting (Bank & GL) Payroll and HR Reconciliation.

Excellent negotiation and conflict resolution skills.

Demonstrated success establishing and maintaining credibility at all levels of the organization - with Executives, Managers first-line Supervisors and employees.

Prepared and reconciled data for International Reporting for overseas vendors

Interactively coordinate and create innovative ideas while utilizing various sources of documentation

Completely pursue and surpass scalable customer service techniques

Proven leadership ability of completing multiple task/projects and effectively being able to re-prioritize to meet Payroll/HR/Accounting deadlines

Proficient in the adherence of all FSLA standards governed by the US Department of Labor

Integrate system growth strategies via System Implementation of multiple Payroll/HR Systems.

PROFESSIONAL EXPERIENCE

Senior Human Resources Coordinator

Duke University-Durham, NC

11/2015-Present

Provide support to employees, supervisors and managers by providing advice and guidance on issues concerning employment policy, procedure or practice.

Field employee complaints or concerns, as well as requests for information, guidance and counseling. Provide timely follow-up for resolution of these concerns or requests.

Educate candidates on company benefits and opportunities for growth and promotions

For terminations, administer final paperwork and conduct exit interviews.

Gather HR Metrics information on a quarterly basis including, turnover rates and exit interviews and reasons for separations.

Coach Managers and Supervisors for effective implementation of Performance Management Process.

Guide employees and management through a variety of employee relation issues such as performance concerns, discipline, separations, employee development, employee conflict, grievances, and violations of policies/procedures.

Provide support in requesting salary approvals and preparing hiring offer/appointment letters.

Partner with managers to evaluate the merits and consequences of corrective action to ensure a highly competent workforce.

Perform a variety of complex accounting tasks involved in maintaining financial records and processing related data such as invoices, travel awards, expense vouchers, accounts payable check requests, reimbursements, and other documents for the centers and Office of Global Strategies and Programs.

Collaborate with internal Human Resources (HR) and Legal support functions as needed.

Administer (either electronic or hard copy) all employee registration/hiring forms including employment applications, tax forms, skills inventory and additional paperwork as required. Responsible for the accuracy of completed forms within provincial, federal and company guidelines.

Process, audit, and file all employee records. Document information in appropriate systems (Brass Ring, SAP and Bullhorn).

Serve as Works administrator for the centers and OGSP to include reconciling cardholders’ statements with receipts, reviewing Procurement transactions and management reports to ensure proper use of card, and completing and submitting forms to correct errors or resolve problems.

Serve as liaison to Duke Visa Services; advise on visa status options; coordinate with candidate/visitor to ensure all documents are obtained and submitted; complete online web forms; provide other visa services support as needed.

HR Coordinator/Senior Talent Recruiter (On-Site At Duke University)

Kelly Services-Durham, NC

11/2013-10/2015

Administer (either electronic or hard copy) all employee registration/hiring forms including employment applications, tax forms, skills inventory and additional paperwork as required. Responsible for the accuracy of completed forms within provincial, federal and company guidelines.

Full life cycle recruitment and order management for temporary positions at Duke

Staffing light industrial & office administrative positions.

Process, audit, and file all employee records. Document information in appropriate systems (KSN, Sales force and Bullhorn).

Conduct investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with members of management

Contact and respond to candidates according to recruiter and customer needs, asking questions necessary to pre-qualify candidates and schedule candidates to complete the hiring registration process.

Administer all employee orientations including, but not limited to reviewing company policies and procedures with employee and administering safety training and materials. May include customer specific pre-assignment required paperwork.

Conduct reference checks on all prospective employees

Administer testing and training for all prospective candidates.

Proactively communicate any delays or gaps in the hiring process to recruiters and/or onsite staff.

Will act as the recruiter for payroll service candidates for remote customer sites.

Monitor social media sites for potential candidates to fill Duke submitted orders.

Conduct employee and customer engagement calls.

Ensure order compliance.

Sr. Tabulation Accounting Services Specialist

Mediant Communications-Cary, NC

6/2012-11/2013

Compile financial records & annual meeting materials to verify that all information meets federal code

Compile informational packages that may include Proxy Statements, Annual Reports, and Financial Records, that are sent out to shareholders, brokers, investors, and the board of directors regarding their annual meetings, mergers, or changes in members of the board.

Calculate votes via hard copies, Internet voting, telephone voting.

Responsible for the processing of all Manual and SPR reports received within the tabulation department.

Contact clients (issuers) to explain the billing process and ensure expectations are being met.

Quality Control Steps on Document Creation to make sure it balances

Data File analysis and file processing

Hr. Coordinator/Payroll Supervisor

NCCU- Durham, NC

2/2007-6/2012

Supervise team of 7 Payroll Specialist

Process payrolls for 700 students & 1100 Faculty and staff

Conduct workplace investigations and escalate more complex investigations to the Manager, Employee Relations

Served as point person through system conversion process

Provided online demonstrations, training, and support for new and existing employees

Review and create Direct Deposit, Misc. Deductions and Garnishment Reporting.

Assist management in creating disciplinary memorandums, performance reviews and New Employee Progress Reports.

Work with the internal and external auditors in the analyzing & explanations of payroll contracts

Ability to calculate different types of employees pay (shared leave, vacation, overtime, shift premium and bonus leave)

Work closely with HR with recruitment interviewing and having the responsibility to interpret and analyze employee’s pay and account coding to ensure proper payment as well as recommend changes in system process to improve current policies and procedures.

Ability to access and obtain detailed information utilizing the banner system to assist in proper processing of employee’s pay.

Ability to conference with employees, budget and staff on pay and leave related issues and concerns.

Perform employee evaluations

Prepare and process 1099’s for vendor reporting

Analyze, develop and review policies and regulations for personnel matters.

Responsible for training staff on new process’s procedures, excel spreadsheets and the development of procedures in regards to all Payroll and HR functions.

Accounts Receivables Analyst

Stanley Works Technology-Farmington, CT

5/2005-1/2007

Assist in monthly closing of the AR module in the accounting database; maintain the accounting records and the transfer of customer credits to overhaul shops via SAP.

Produce excel and PowerPoint presentations for members of senior management.

Communicate with customer to understand their financial requirements and establish cooperative relationships.

Enforce IAE credit and collections policy/process by reviewing and analyzing the financial structure of new customers in a timely manner.

Perform monthly financial planning of accounts receivable trend analysis.

Prepare and process 1099’s for vendor reporting

Prepared and reconciled data for International Reporting for overseas vendors

Review and set credit limits for new and existing customers using Dun and Bradstreet.

Accounting II Manager

Osram Sylvania -Danvers, MA

2/2001-4/2005

Manage team of fifteen

Heavily participated with HR on hiring and screening employees for potential job placement

Work Closely with AP to ensure tight management and control of working capital

Investigate and resolve customer billing disputes

Served on team to implement SAP 4.7 from a manual in-house system

Documented known issues and prepared solutions to members of Sr. management and IT department.

Direct the day-to-day accounting operations to provide senior management with timely and accurate financial information

Oversee customer cash reconciliation process

Prepare and process 1099’s for vendor reporting

Streamline billing, collections procedures through the use of system enhancements

Managed inbound and outbound collection calls through call center environment

COMPUTER SKILLS

Microsoft Office Suite 2003-2017, SQL, HRIS Applications (ADP, PeopleSoft, Workday, Oracle) DAKCS, HUD, PHR (Professional in Human Resources), Great Plains, KSN, Sales Force, Bullhorn, QuickBooks, Ceridian, Power Play, ACCPAC, Banner, Beacon, Lotus Notes, SAP, People Soft 7.5-8.0, JD Edwards, Merlin, Crosell and Oracle

EDUCATION

BACHELOR OF ARTS IN BUSINESS MANAGEMENT from Virginia Union University (1995-1996). Specialization: Finance and Accounting



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