DARLENE LEWIS

HIRAM, GA *****

PHONE: 404-***-****

CAREER OBJECTIVES

Seeking position in Office Administration & Customer Service Management practices (Legal, Medical, Education & Non-profit) private and government sector.

EXPERIENCE

SPIREON, INC., WOODSTOCK, GA 2013-2017: Customer Installation Coordinator for Outbound & Inbound Call Center. Responsible for coordinating, scheduling, and dispatching the installation of GPS technology for financial institutions and vehicle dealerships Nationwide. Additional duties included providing customer service assistance in addressing issues and problem solving.

ALORICA, KENNESAW GA – 2009 – 2013: Customer Service Representative (Verizon) Inbound call center duties that included assisting customers with cellular promotions; cell plans; equipment and accessory orders. Additional duties also included resolving billing issues. Team Lead for 2010 Census (US Government); responsible for monitoring and assisting call center reps with Inbound and outbound calls assisting citizens with navigating and completing the 2010 Census questionnaire forms.

GEORGIA COURT APPOINTED SPECIAL ADVOCATES, INC., DALLAS, GA - 2001 – 2007: Advocate reporting to the Juvenile Court system findings and feedback regarding the status of children in deprivation cases. Duties included monitoring progress of deprived children; Produced written reports and provided recommendations that are in the best interest of deprived children to the court.

ACCENTURE, ATLANTA, GA – 2001: Project Management which entailed project development, planning, estimation, testing, implementation and deployment. Duties also included general clerical/administrative functions, as well as devising team building strategies for project management professionals. Provided weekly client status reporting (verbal/written).

CENTERS FOR DISEASE CONTROL(CDC)Atlanta, GA: Network Administrator responsible for the administration and support of network services for the Division of Nutrition Center for Chronic Disease. Duties included setup testing, administration & maintenance of software and servers. Additional duties provided Doctors and Administrative staff with training and user support.

CHATTAOOCHEE TECHNICAL INSTITUE, MARIETTA GA (Adult-Continuing Education): Instructor responsible for conducting classroom instruction/training for common software programs. Duties included keeping attendance records, development of lesson plans, manuals, and visual aids.

SKILLSETS (Soft & Technical)

Strong written and verbal Communications (Published & Instruction), Customer Service/Satisfaction (Awards Recipient), Analytical Problem Solving, Quality Assurance, Risk Mitigation.

TYPING WPM: 55wpm

Microsoft Office (Word, Excel, Powerpoint, Outlook)

Customer Service Certification Conversational Spanish

EDUCATION

2001 -Master Certification Project Management - George Washington University

1993 - Shorter College Business Administration 4 Year -Degree Program (Incomplete)

1977- Pierce College Two Year Degree Program

1975 - San Fernando High School Diploma