Professional Summary

Skills

Work History

HEATHER WATERS

**** ******* ******, **********, ** 48111 (H) 734-***-**** (C) 734-***-**** ac3eqz@r.postjobfree.com

Dedicated and eager to pursue a career in your organization . Skilled in multi-tasking, working as a team and independently. I am offering a comprehensive background in customer service, time management and completing strong working relationships.

Strategic thinker

MS Office

Strong interpersonal skills

Workforce planning

Sound judgment

Approachable

Server 06/2016 to Current

The Cheesecake Factory – Novi, MI

Assisted customers with food selection, inquiries and order customization requests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Learned, referenced and applied product knowledge information. Server 10/2005 to 05/2017

Red Lobster – 2240 Carpenter Road Ypsilanti, Michigan 48197 Create an amazing customer service experience for the public. Multi-tasking many time management requirements in my position at once. Obtained a highly successful status with no blemishes on my record for twelve years. Work as a team member to create strong working relationships to help our organization. Exceptional organizational skills in computer and cash handling. Thirty to forty hours weekly.

H-van Driver 11/2001 to 01/2006

Huron Valley Ambulance – 1270 Goldsmith Plymouth, Michigan 48170 Gave patients caring customer service while transporting. Managed personal information and records for transfer of patients. Collaborated with dispatch and management for routing to each destination. Obtained chauffeurs licence to drive patients in required company vehicles. Fifty hours weekly.

Purchaser 12/1999 to 01/2001

Spirit Airlines – Detroit Metropolitan Wayne County Airport, 1 Detroit Purchased aircraft parts from vendors.

Successfully kept records using Microsoft Office and Microsoft Excel. Creative problem solving moving parts from different warehouse locations when parts were not available for purchase.

Comparing vendors cost while obtaining new vendors by researching parts and manufacturers. Dispatching couriers to planes that are grounded due to part maintenance. Forty hours weekly.

A.O.G. Purchaser 02/1997 to 02/1999

Education

American International Airways – 842 Willow Run Airport Purchased aircraft parts for planes internationally that were grounded due to maintenance. Completed proper data collection of all stockroom inventory and search before purchasing. Completed record management in all purchasing records with Microsoft Excel. Collaborated with vendors, management, and aircraft controllers to successfully get aircraft repaired and keep planes on schedule.

Forty hours weekly.

Bachelor of Science: Biological Science Current

University of Michigan Dearborn - 4901 Evergreen Road Dearborn, MI 48128 Associate of Science: Biological Science 2013

Wayne County Community College District - 9555 Haggerty Rd, Belleville, MI 48111 GED: 1997

Tinkham Alternative School - 450 South Venoy Road Westland, MI 48186

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