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Human Resources Customer Service

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Posted:
November 20, 2017

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Human Resources, Payroll & Accounting Professional

SAM MARIE MARTINEZ

Phone: (470) 295 – 5598

Email: ac3eqp@r.postjobfree.com

Position Applying For: Payroll Coordinator

Objective & Summary of Experience:

To obtain challenging employment in the Human Resources Industry.

Detail-oriented and versatile professional with more than eight years of highly responsible office administrative, human resource management and payroll experience gained in fast-paced environments. Accustomed to managing large numbers of personnel and projects with high dollar impact, using highly trained teams and technical resources. Proven facilitator with the ability to turn around negatively performing projects. Established reputation for meeting goals on time and under budget. Strong career combination of administrative support, with customer service and in depth studies and knowledge of human resources, payroll and accounting, with proven leadership and motivational skills. As I emerge my career with professional challenges and growth in the human resources arena, I would be pleased to apply my competencies to add value as a member of your team.

Profile:

Management/Leadership Skills: Enthusiastic individual with excellent work ethic. Demonstrated comprehensive knowledge of management techniques, organizational development, team building and project execution. Experienced in the implementation of training initiatives to develop, retain and motivate effective personnel. Self-motivated, action-oriented and innovative. Strong background in human resources, payroll & accounting, and office administrative operations.

Technical Expertise: Hands-on technical leader with vital and progressive experience troubleshooting problems, developing, along with implementing, and managing cross-functional programs working with private sector agencies.

Quality Assurance Leadership: Provide superior service through strict adherence to proven protocol techniques and methods. Proven record of implementing new processes that deliver strong winning strategies, improvements & solutions.

Organization Communications: Develop productive working relationships and alliances. Foster an atmosphere of open, direct communication and team cohesiveness to elevate organizational productivity, efficiency, & technical infrastructures.

Skills & Proficiencies Summary:

Human Resources

Customer Services

Time & Organization

Office & Clerical Support

Resource Management

Payroll Software Applications

Team Development

Training & Motivation

Financial Record Keeping / Auditing

Solution Identification

Payroll & Accounting

Payroll Deductions / Garnishments

Skills:

Microsoft Office Suite (to include: Word, Excel, PowerPoint, Outlook & Oracle) / 85+ WPM typing

SAGE/ Eclipse/ Investigo / CUNA / Netchex / Brightree / CRM360 / ADP Workforce Now / NetX360

Work Experience:

HOMESTEAD HOSPICE, LLC Employed: 08/2016 – Present

Lead Payroll Specialist – Accounts Payable

Location: Roswell, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Responsible for the accurate and timely Payroll processing and associated Payroll accounting functions to ensure Payroll is distributed on time and free of errors.

Oversee and coordinate the payroll process for the company’s 21 locations utilizing an integrated HR/Payroll system, Netchex and Brightree Time and Attendance System.

Provide assistance and training to payroll staff and monitor workload; review and audit all payroll entry to ensure accuracy and compliance with procedure and oversee the administration and setup of garnishments.

Prepare and balance month-end Payroll reconciliation report and assist in performing payroll accounting tasks, detect and alert HRIS and IT of system errors, assist in trouble shooting and resolving issues.

Provide support for timekeepers, answer questions regarding pay codes and correct entry methods.

Create and maintain queries in the E-time system on an on-going basis and maintain. Document and prepare Payroll process manuals.

Maintain and coordinate Semi-Monthly Payroll manual entries and issues with Accounting Department. Responsible for resolving escalated employee Payroll issues prepare and maintain severance payments.

Independently perform special projects within the Payroll Department to included hosting training and staff meetings.

Responsible for processing payments for company’s 11 office rent and all utilities for locations.

Provide support for vendor relations for company’s 11 locations utilities.

UNITED STATES NAVY RESERVE Employed: 2006 – 2017

Executive Assistant – Dobbins Reserve Base

Location: Marietta, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Executive Assistant to Command Chaplains. Managed all office roles to include multiple calendars and travel arrangements. Created, maintained, and tracked various systems-developed documents and inventory with Oracle R-12, MS Access, and QuickBooks.

Received recognition as first Religious Program Specialist candidate for the Naval Award of Excellence in the 4th Marine Logistic Group at Dobbins Naval Base.

Commended for managing team of 50 new recruits for the Religious Program Petty Officer.

HEXAGON MINING / MIN TECH DISTRIBUTORS LTD Employed: 2016

Payroll Assistant – Human Resources

Location: Peachtree Corners, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Performed a wide variety of record keeping and payroll processing activities for U.S. and Canadian clients.

Managed end to end payroll including computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, processing terminations, commissions and bonuses.

Lead the team in global expansion initiatives and provide insight for 3rd party vendor HR Tech and ADP Workforce Now to ensure payroll accuracy and compliance in multiple countries.

Selected as Project Manager for major client merge of all payroll functions for over 200 employees.

Created tracking reports and developed procedures for resolving disbursement errors. Evaluated existing payroll systems and made efficiency recommendations.

ADP PAYROLL SERVICE Employed: 2014 – 2016

Payroll Representative II – Payroll Services

Location: Alpharetta, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Processed high-volume payroll distribution, analyzed payroll forms and reports, in real time with point of sale systems, for accuracy and made necessary adjustments or corrections.

Processed and transmitted payroll for over 3,000 employees, in multiple states, on a bi-weekly, weekly, semi-monthly and monthly basis.

Subject Matter Expert of federal and state regulations in accordance with US Department of Labor. Selected to provide account support for largest business client during first 4 months of hire.

Promoted as lead new hire to contribute towards training committee for insight on revamping new hire training procedures.

CENTER FOR DISEASE CONTROL CREDIT UNION Employed: 2013 – 2014

Office Coordinator / Human Resources & Investment, Retirement Services

Location: Atlanta, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Provided analytical support to the Financial and Marketing departments as assigned by the Vice President of Human Resources. First line back up support for Payroll Coordinator as needed.

Organized and maintained client’s files to conform to compliance regulations; blotter checks and other incoming/outgoing documents per compliance standards; stock certificates, client contracts, correspondence and advertising.

Assisted in preparation and organization of program seminars, trade shows and associate trainings.

Verified and entered payroll entries for hourly and salaried employees using Paychex attendance system as needed.

Organized and maintained computer client database and referrals for CUNA Financial System, Investigo, NetX360,

Redtail, and CRM 360.

Promoted as lead correspondent for the Investment and Retirement Financial program in order to generate new business

and surpassed client retention by 60%.

GEORGIA’S OWN CREDIT UNION Employed: 2013

Online Banking Analyst / Operations

Location: Atlanta, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Resolved and restored member’s online banking accounts during new online banking system integration project.

Initial point of contact for credit union members for technical and customer service support.

Provided elevated customer support by training and assisting credit union members with accessing and using upgraded online banking system.

Selected to be an integral team member in a project to upgrade the existing online bank system and provide

technical and customer support during the process to improve the credit union “Upgraded Online Banking Project”.

DIVA4LIFE, LLC Employed: 2011 – 2013

Office Manager

Location: Norcross, Georgia / Okay to contact this Supervisor: Yes

Duties, Accomplishments & Related Skills:

Provided dedicated administrative support to the executive staff. Maintained heavy calendar management, domestic travel coordination, event and trade show planning, project management & business analysis. Provided back-up support to the Chief Executive Officer and appointed as a key liaison on behalf of the Executives at New Orleans Flow, Inc.

Maintained human resource records and process new hire information. Assist with redesign of internal website from implementation to go-live. Coordinated special projects requiring strong judgment, diplomacy, and discretion. Processed expenses, book keeping, approved invoices and tracked financial documents for auditing.

Volunteer Work

COBB FOOTBALL LEAGUE

Team Mom

Marietta, Georgia / 2014 – Present

Provided administration support to youth football team. Responsible for collecting & tracking all financials for youth team.

Team Liaison for Director, Coaches & Parents to ensure all communication lines are effectively distributed across the board.

Delegated responsibilities to other parents regarding volunteer opportunities such as carpooling, refreshments, and any other tasks deemed necessary.

Language Skills

Language

Spoken

Written

Read

English

Advanced

Advanced

Advanced

Supporting documentation is available upon request.



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