Monica Stradley

***** **********

Warren, MI ****8

ac3epq@r.postjobfree.com

586-***-****

Results driven Administrative Professional with a passion for attention to detail. Ability to provide administrative support for complex and time sensitive projects as well as routine duties. Excellent interpersonal skills furthered by business and financial background and activities that facilitate effective collaborative efforts and team environments. Able to use discretion and sound judgment in every task, respecting highly confidential materials and projects.

PROFESSIONAL EXPERIENCE

Customer service Sales Representative Discover. (April 2017 - Sept. 2017)

Promote, quote and sell merchandise to customers and medical supply companies. Provide comparison information on products. Order entry, locate and schedule warranty tech services, set up returns and ups pickups for customers.

Lien Specialist Midland Funding, Troy, MI (February 2016 – February 2017)

Open, sort and distribute mail. Prepare, process, and mail praecipes. Prepare, process, and notify courts and defendants of dismissal of suits. Research online court dockets. Contact courts to confirm dismissals. Mailing documents to courts and defendants. Process cost statements and request checks to mail to courts. Document each file with appropriate codes for actions being processed and schedule next task. Prepare suit packages and send to attorney for signature and filing at the court.

Clerk City of Eastpointe, Eastpointe, MI (May 2001 – July 2013)

Rental Clerk – Research to identifying rentals, processing rentals to certification, scheduling inspections, and maintaining inspector’s schedules. Maintain motor pool reports. BS & A software and Utility Billing software.

DPW Clerk – Process payroll daily, reports, spreadsheets, maintain motor pool, resolve customer complaints, purchase orders, correspondence, inventory and ordering supplies. Managed employee paperwork and documentation, creating organized work flow and filing systems that ensured seamless operations and retrieval. Schedule final water readings and service appointments. Complete all duties including special projects with high level of proficiency and according to time frames set forth. Created spreadsheets to reduce processing payroll by 50 percent.

Water Billing Clerk – Process final water bills, manage water bill for quarterly billing for three cycles, financial adjustments to accounts, and resolve resident complaints.

Cashier – Process payments of walk in and by mail. Balance daily. Respond to inquiries to provide ultimate customer service.

Administrative Assistant C.J. Edwards Company, Royal Oak, MI. (Oct. 1997 – March 2000)

Designed presentations and reports for Sales Manager and staff. Created and maintained reports for Engineers. Maintained positive relationships with multiple vendors and oversaw all purchasing and inventory. Scheduled and set up for conferences. Coordinate travel arrangements. Effectively handled sales for service parts. With a high level of customer service, answer busy switchboard, maintaining professionalism and handling disputes when necessary.

EDUCATION

Legal Secretary

Dorsey Business School, Roseville, MI (Sept. 1987 – Sept. 1988)

COMPUTER EXPERTISE

•Windows •Microsoft Word •Microsoft Excel

•Power Point •Outlook •Access

•Online Research •Standard Office Equipment •BS &A

•Cogent •Lara

REFERENCES Available on request.

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