Mobile Phone: +201*********

Location: Alexandria, Egypt

Skype: m-ghallab

Email Address: ac3ek2@r.postjobfree.com

Website: https://www.linkedin.com/in/moghallab

Mohamed Abdelmoneim Ghallab

Profile: Male, 33, Single

Nationality: Egyptian

Current Position: Senior Customer Support Specialist

Company: Lighthouse Technology Solutions – Alexandria

Salary Expectation: Negotiable

Notice Period: Immediately

Professional Summary

I am an enthusiastic and dedicated professional banker with Six years of extensive banking experience in the collection industry and retail banking in the Middle East. Plus, Finance, Accounting, Sales, Marketing and Customer Service.

Objective: seeking a long-term career and challenging position in a progressive multinational organization that believes in adopting hard worker candidates. Whereby my skills and academic background can be utilized and developed effectively.

Areas of Expertise: Banking collection, Banking investigation, Accounting, Finance, Customer service, Auto Sales and sales coordination.

WORK EXPERIENCE

1-Customer Support Team Leader

Lighthouse Technology Solutions March 2017 – Present

Location: Sydney, Australia – (Alexandria, Egypt) branch

Company Industry: Information Technology and services

Job Role: Customer Service and Call Center Team Leader

•The position’s main responsibility to provide quality and efficient support to customers and various operational teams. Through the daily management of a team.

•Daily tasks include taking inbound/outbound help calls from/to customers, data entry, coordinating with external vendors and government organizations, plus various support and administration tasks.

2-General Management / Public Affairs & Communications

Position: Finance Administration

Qatar Petrochemical Company June 2013 - December 2016 Location: Doha, Qatar

Coordinate the provision of finance according to Qapco and Finance rules.

Prepare monthly report to the committee and suggest new strategies.

Responsible for the cost-effective operation in the club with the club management.

Budget Controller and Petty cash controlling

Accounts payable / receivable and Suppliers payments collections

3-Credit /Loans Collections Team Leader

Citibank Alexandria, Egypt March 2008 - May 2013

Supervising three teams of 45 collectors in three external agencies (Active & Write off)

Refer aged and high risk accounts to external agencies.

Calculate agencies monthly collection commission.

Update and discuss with higher management the final monthly MIS analyses.

4-Banking Investigation Officer July 2007 - February 2008

MS Co. Alexandria, Egypt

To verify the customer applications and supported documents who apply for Credit Card, Personal or Auto loan or Real Estate Finance to five the AFU a clear image in order to approve or reject the application.

5-Sales Coordinator December 2006 - July 2007

El Khaleg Co. Alexandria, Egypt

Prepare and update the Export Order Sheet on monthly sales.

Prepare the Performa Invoice for Export Customers along with shipments documents.

Update sales and Purchase orders in the system.

6- Customer Service Team Leader May 2006 - December 2006

AIT Co. Alexandria, Egypt

Provide quality and efficient customer service to customers through managing a team to include hiring, motivating and rewarding, coaching, counseling, training, and problem solving. Plus, assist the manager with development, analyses.

7-Automotive Sales Executives June 2005 – May 2006

Al Fateh Co. Mecca, Saudi Arabia

Determine each customer’s vehicle needs by asking questions and listening.

Demonstrate vehicles (includes test drives) and deliver vehicles to customers.

Report to the Sales Manager the planned activities, reviews and analyses.

8-Accountants Payable / Receivable July 2004 – June 2005

Quality Co. Alexandria, Egypt

Book the transactional entries in accounts on daily basis.

Prepare monthly reports

Prepare bank reconciliations and supplier account statements periodically.

EDUCATION

Bachelor's Degree, Accounting, September 2000 - June 2004

Alexandria university Alexandria, Egypt

SKILLS: Strong negotiation and communication ability, Collection, Team leading, Problem Solving, Customer Care, Microsoft Word, Excel, PowerPoint, Outlook ERP, SAP

LANGUAGES: Arabic: Native, English: Fluent, French: Basic

INTERESTS: Sport, Books/Reading, Traveling and music.

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