Manager Office

S.SUJATHA **/* ARANI GANGAN LANE,

KORUKKUPET,

CHENNAI - 600 021.

MOBILE: 984*******

EMAILID: ac3eg3@r.postjobfree.com

Career Objective

Seeking an responsible post with growing oppourtunities in a reputated Organisation where I can utilize my skills.

Career Summary

An innovative and unique thinker with excellent managing skills possesses rich

Experience as a Manager

Excellent capability of managing the operations of the bank.

In depth knowledge of each job and supervising each department.

Expertise in providing the best solution to the organization which give a new

Direction of development

Proficient in executing the programs using the limited resources.

Personal Qualities

Exceptional motivational and leadership skills.

Excellent communication skills in written and verbal both.

Remarkable patience with reliability and responsibility.

Ability to make a strong and healthy relation among the employees.

Key Responsibilities Handled

Manage the plan and new schemes which are being introduced by the bank.

Responsible for supervising the each department.

Make work plan to ensure the quality services.

Insure the satisfaction of customers

Train the new employees

Handle all the responsibilities related to the job

EDUCATIONAL QUALIFICATION:

SNO

COURSE

NAME OF THE INSTITUTION

BOARD/

UNIVERSITY

YEAR OF PASSING

PERCENTAGE

1

2

3

4

S.S.L.C

H.S.C

B.SC COMPUTER SCIENCE

M.SC INFORMTION TECHNOLOGY

A.N GIRLS HR SEC SCHOOL

DO -

S.K.P.D ARTS & SCIENCE OLLEGE, CHENNAI

MADRAS UNIVERSITY

STATE BOARD

STATE BOARD

MADRAS UNIVERSITY

MADRAS UNIVERSITY

2000

2002

2005

2008

81%

72%

79%

79%

Computer Knowledge

Excellent in basic use of computer.

Proficient in working on MS office

Internet Savvy / CD Writing / Scanning

Languages Known : English & Tamil ( To Read,Write, Speak )

Telugu ( To Speak )

EXTRA CURRICULAR ACTIVITIES:

EMBROIDERY

N.S.S VOLUNTEER

GARDENING

PROFESSIONAL EXPERIENCE:

SINCE SEPTEMBER’2005 WORKED AS A BACK OFFICE EXECUTIVE CUM ADMIN CO-COORDINATOR FOR

SOUTHERN ACADEMY OF MARITIME STUDIES PVT LTD., CHENNAI TILL MAY ' 2007

JOB PROFILE:

UPDATING THE REPORTS OF SALES TEAM

CHECKING EMAILS AND REPLYING FOR THE SAME

FIXING APPOINTMENTS WITH THE CLIENTS

PREPARING TOUR SCHEDULES FOR THE BUSINESS DEVELOPMENT TEAM

OFFICE ROUTINES (BACK OFFICE & FRONT OFFICE)

FILING SYSTEM

SELF CORRESPONDENCE

CO-ORDINATION WITH BUSINESS DEVELOPMENT TEAM

HANDLING CASH

PREPARING DEBIT & CREDIT VOUCHERS

SALES ANALYSIS STATEMENT (MONTHLY & ANNUAL)

PREPARING PURCHASE INDENT (STATIONERY MONTHLY & ANNUALLY)

ARRANGING TRAVEL DESK OF TRAIN, FLIGHT TICKETS & CAB

2. SINCE OCT’2007 WORKING AS A SERVICE ADVISOR IN CREDIT CARDS FOR HSBC BANK

JOB PROFILE:

PRIMARY RESPONSIBILITY: TO HANDLE CUSTOMER QUERIES THROUGH TELEPHONE AND PROVIDE SOLUTIONS

COMPLAINTS WOULD BE FOLLOWED UP UNTIL ITS LOGICAL RESOLUTION AND ASSURANCE REGARDING BETTER SERVICE WOULD BE GIVEN TO THE CUSTOMER.

BEING A SENIOR OFFICER, MANY QUERIES RELATED TO INTERNET BANKING AND PHONE BANKINGWOULD BE ROUTED FOR APPROPRIATE RESOLUTIONS.

RENDERING QUALITIVE INFORMATION AND SOLUTION TO THE CUSTOMERS DILIGENTLY.

POTENTIAL CUSTOMERS ARE IDENTIFIED AND EVERY OPPORTUNITY FOR CROSS SELLING OF BANKINGPRODUCTS IS MADE USE OF.

3. SINCE FEB 2012 WORKING AS A DEPUTY MANAGER IN AXIS BANK

JOB PROFILE

Providing solution to the customer’s problems.

Selling insurance / Medical policies to the customers and giving them after sale services.

Providing banking solutions to the rising needs of the customers.

Managing the Branch Operations

Providing training to new employees

Responsible to deal with investments and new accounts everyday

Responsible for directing the use of latest technology and procedures hence increasing the client services at higher rates.

Managing, Monitoring and resolution of all complaints, investigations, and customers requests originates Phone Banking and branches within service level agreements

Entering and Verifying the Tax – CBDT Chellans

Preparation of regular daily/weekly/monthly MIS.

Responsible for smooth daily operation of the financial institution.

Responsible for supervising all bank branch staff and confirming all time cards

Monitoring inward / outward clearing cheques

Preparing Daily reports like Cash sheroff details, high value transactions

Resolving Ileverage complaints

Monitoring and generating Daily deliverables stock Reports

Posting the Financial Transations ( Cash, Transfers, Neft, Rtgs )

Verifying the Cash Transaction Vouchers

Generating and checking the Fortnight Reports like Stamp Papers, locker, Instatnt Kits, Security Stationeries, Solvency Certificates, Gold Packets …

Allocating Lockers and Closure of Lockers in Finacle

Generating Daily MIS Report of Business and Reporting to the Branch Manager

Calling up our mapped customers and meeting up the customer on Daily Basis to have a healthy and Strong Relationship ( Recording the same in ECRM )

Educating the customer about the Latest Technology to have a friendly Banking

Arranging the Customer Committee meeting on Every 2nd Friday of the Month

Sorting the cash in the BNA Machine

Fortnight Verification of ATM Machine

Processing of Branch EOD after clearing all Financial Transaction within TAT

PERSONAL DETAILS

NAME : S.SUJATHA

DATE OF BIRTH : 20:02:1985

SEX : FEMALE

ADDRESS FOR

COMMUNICATION : 11/2 ARANI GANGAN LANE, OLDWASHERMANPET

CHENNAI -600021

MOBILE NO : 984*******

NATIONALITY : INDIAN

RELIGION : HINDU

CURRENT CTC : 32000/-

MARITAL STATUS : MARRIED

I HEREBY DECLARE THAT THE ABOVE FURNISHED ARE TRUE TO BE THE BEST OF MY KNOWLEDGE AND BELIEF

PLACE : CHENNAI SIGNATURE

(S.SUJATHA)

DATE :

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