WILSON NEGRÓN

• Bronx, NY ***** •

• Cell 646-***-**** • ac3ef3@r.postjobfree.com •

SUMMARY

Office Services Manager with over thirty years in customer service experience, over twenty years in a managerial role, over ten years of office experience working in high-level law firms. Extensive experience coordinating and overseeing copy, mail, presentations, meeting, special events and projects. Outstanding organizational and problem-solving abilities with strong background in office management assistance, facility management and assistance, project coordination, presentation preparation and staff training. Excellent customer service, communication and technology skills with computer proficiency.

CAREER EXPERIENCE

Administration

Manage the day-to day operations for reprographics, records, copy & document services, mailroom, fax department and I.T. Tech support.

Responsible for maintaining daily, weekly, and monthly logs, reports for monthly billing such as reprographic & document service request, binding & copying projects, shipping assignments, hospitality, internal moves, etc.

Ensured that the Vendor(s) Certificate of Insurance (C.O.I.) is up to date.

Coordinate with department Managers on special projects.

Interview and hire candidates that would best represent the interest of the client.

Assist the Administrator with planning and preparing events for Clients, Visitors and Employee Events.

Coordinate with department Managers on special projects.

Liaison between DSC and FM sites

Negotiate/manage contracts with UPS, Federal Express, Messenger services and Vendors.

Account payable; check invoices from Vendors, FedEx, UPS, and USPS to make sure all orders are correct and the proper account(s) are being charged.

Responsible for making sure employee time is entered correctly and reaching out to site managers if discrepancies are found to ensure the proper corrections.

Responsible for implementing procedures in new location, creating process maps for all departments and creating user Manuel. Reconfiguring the location for maximum proficiency, cross training staff and newly hired employees with newly site procedure.

Training and Development

Train staff and FSR (Floater(s)) on new equipment and software such as iPro and Relativity, copy machines and binding equipment.

Made sure the staff was scheduled to take Webinar classes (WebEx).

Cross trained the departments to ensure the proper training is provided for the changes within the Office Services department.

Trained staff in conference room set-ups including audio/visual equipment, furniture configuration, food/beverages, and troubleshooting office services equipment. .

Customer Service

Create, maintain and enhanced strong customer relationships across various levels by implementing office procedures, employee management, staff development and training new employees on policies and procedures.

Responsible but not limited to copy center, distribution of mail, arrival system, sending and delivering faxes, ordering and stocking supplies, provide conference room hospitality, reception coverage, processing packing slips for end of day outgoing courier service i.e. (FedEx, DHL, UPS, and USPS)

Assisted IT with Onboarding and Outboarding of employee(s) and part time associates and video conferencing setup.

Setup offices with computers, keyboards, mouse, telephones and basic office supplies.

Trouble shooting and repairs of office equipment such as Computer, phones, network connection, mail, fax, and copy center machine etc.

Responsible for handling time sensitive, confidential and urgent packages while consistently adhering to business procedure guidelines.

Responsible for the maintenance and compliance of office standards for the mailrooms, kitchens, pantries and common areas throughout the firm.

Maximize profitability through the effective utilization of labor and resources by ensuring all jobs are completed efficiently, accurately and within deadlines.

Process high volumes of incoming and outgoing mailing packages and messenger services request.

Order office supplies, office services supplies (copy and mail area) and panty.

Take documents to court as needed.

CAREER HISTORY

Jul 2015 - Jun 2017 Site Manager Canon Business Process Services New York, NY

Apr 2014 - Jul 2015 Site Manager DTI Global New York, NY

Sept 2011- Mar 2014 Assistant Manager GLC New York, NY

Jun 2011 - Sep 2011 FSR ( Floater ) Ikon-Ricoh New York, NY

Mar 2011 - Jun 2011 Floater A-1 New York, NY

Nov 2010 - Mar 2011 Unemployed

Apr 2008 - Nov 2010 Mailroom Clerk Society for the Propagation of the Faith New York, NY

Dec 2007 - April 2008 Unemployed

Sep 2004 - Dec 2007 Supervisor Pitney Bowes New York, NY

EDUCATION

Computer Information Systems Associate, Active Student

Ashworth College

The Professional Locksmith Program 2007

Professional Career Development Institute

Newport Pacific High School 1997

Diploma

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