Customer Service Representative

CATHERINE HINE

***** *****, *********, ** *****

Cell: 586-***-****

ac3eer@r.postjobfree.com

Career Overview

Dedicated sales associate with more than 6 years of experience in retail and customer service in the auto/tuck industry.

Possesses a firm commitment to customer service that has been described as "second to none" by employers.

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.

Customer service representative who is highly energetic, outgoing and detail-oriented.

Handles multiple responsibilities simultaneously while providing exceptional customer service.

Solid team player with upbeat, positive attitude.

Core Strengths

Strong organizational skills

Microsoft Office

Active listening skills

Microsoft Word

Sharp problem solver

Multi-Task Management

Energetic work attitude

Time Management

Accomplishments

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Consistently generated additional revenue through skilled sales techniques.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

7/2014 to 5/2016 Inventory Control / Data Entry Specmo Enterprises Madison Heights, MI

Utilized computer programs as well as hard counting to track inventory on hand and inventory needs.

Anticipated inventory needs when ordering.

Entered data for warranty radios/instrument panels to be repaired per Delphi and Hyundai

Performed internal audits to insure information in the computer system matched information on warranty repair paperwork.

Created and maintained employee production charts to monitor daily and weekly production.

5/2013 to 8/2013 Shop Help Central Truck and Trailer Clinton Township, MI

Assisted mechanics with truck and trailer repairs

Cleaned the shop and maintained a safe work environment

Retrieved parts needed for repairs form various parts outlets

6/2012 to 5/2013 Parts Delivery Driver Valley Truck Parts Warren, MI

Established long-term customer relationships through prompt and courteous service.

Presented customers with bills and receipts and collected payments for goods delivered.

Operated motor vehicles in a safe and efficient manner.

Verified loads against shipping papers.

9/2011 to 5/2012 Sales Associate Pep Boys Auto Parts Eastpointe, MI

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.

Exchanged returned merchandise for customer quickly and efficiently.

9/2008 to 9/2009 Delivery/Inside Team Member Carlito’s pizza Warren, MI

Accepted payment from customers and made change as necessary.

Cleaned and prepared various foods for cooking or serving.

Answered phones to complete customer orders.

Delivered orders in a timely manner.

Educational Background

2008 General Studies Macomb Community College Warren, MI

2006 High School Diploma: General Studies Lincoln High School Warren, MI

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