*** ******* ***** ***** ****, Georgia ***** Mobile: 404-***-**** ac3ee8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 20 years’ experience in customer service in Atlanta’s finest companies with exceptional organizational and team qualities. A professional that listens and understands the power of the customer actually “Hearing Ones Smile On The Other End Of The Line” and gives attention to their needs and giving valued experience to include Customer Service, and Administrative Assistance.

EXPERIENCE

Customer Service

Exemplified exceptional ability in assisting customers as to managing front offices, providing data, and overall value of the companies’ line of products and services. Overseers and expands existing accounts and deals consistently with results exceeding company standards of production and efficiency.

Interfaced with customers by telephone and in person to ascertain customer needs and level of satisfaction.

Received, investigated, and resolved customer inquiries and complaints concerning enrollment of classes.

Assisted with continued education department in answering telephone call and collecting funds for class setup.

Directed services, such as maintenance, repair, supplies, mail and files.

Efficiently scheduled meeting, set up conference calls, and graduation ceremonies.

Directed student and staff for small and large events.

Clerical Assistant

Performed all aspects of clerical function to include:

Assisted executives with coordinating office procedures for daily, weekly, and monthly reports.

Created excel and word spreadsheets for office files such as daily, weekly attendance, and monthly progress reports.

Set up Reports to include time-and-attendance records, terminations, new student’s set-up, transfers, budget expenditures and statistical records of performance data.

Assisted in the preparation of budget needs and annual reports of the organization.

Filed correspondence, cards, invoices, receipts and other records according to subject matter.

Complied and maintained records of quantity.

Maintained records, and processed orders to address customer needs.

Ordered and furnished employees with clerical supplies.

Maintained file room order log book which contains external and internal records.

Opened new accounts and serviced existing account holders.

Assisted with file room clean-up project, which deleted 80% of unwanted records.

Coordinated with manager to assist internal customers.

Created spreadsheets for weekly billing access.

Opened, sorted, and distributed incoming mail and delivers oral and written messages.

Have knowledge of Microsoft Office suite 2013 which includes: Word 2013, Access 2013, Excel 2013, Outlook 2013, Microsoft Publisher applications, and Internet capability.

Data Entry

Complied, sorted, and verified accuracy of data to be entered, also creates spreadsheet of pertinent data.

Maintained records of work completed, and filed records along with daily reports.

Computed amounts, using adding and calculating machines; and performed monthly inventory counts.

Imputed data in the banner system through state calculation usage.

Created records of student in the Banner System of Georgia for tracking of classes.

EMPLOYERS

Atlanta Technical College – Clerical Support – Atlanta, Georgia Feb. 2008 – Sep 2015

Dompatci Management Group – Clerical Assistant – Hapeville, Georgia Jan. 2008 - Feb 2008

Volt Services Group – Clerical Office Assistant – Atlanta, Georgia July 2004 - Oct 2007

Internal Revenue Service – Clerk – Atlanta, Georgia Mar.2003 - May 2003

Fulton Co. Board of Education – Assistant – Atlanta, Georgia Oct. 2000 - Sep 2002

Randstad Personnel - File Clerk – Atlanta, Georgia Aug. 1999 - Oct 2000

Access Personnel – Administrative Assistant – Atlanta, Georgia Feb. 2000 - Oct 2000

NCO Financial Service – Customer Service – Atlanta, Georgia May 1999 - Aug 1999

Grady Memorial Hospital – Medical Assistant – Atlanta, Georgia June 1996 – Aug 1996

EDUCATION: Advanced Career Training- Computer Office Specialist- Atlanta, GA – August 1998

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