PAMELA RUTH VILLAGRACIA HIPOLITO

**** ***** ******

Pio Del Pilar, Makati City 1230

NCR, Philippines

Contact: +63-905-****-***

Email: ac3edf@r.postjobfree.com

OBJECTIVE

To be able to use my skills and to enhance the knowledge I learned from my studies and employment. To gain more experience in the field of business operations and to prepare myself in the upcoming years of experience. WORK EXPERIENCE 9 Years of Total Experience CLUB ZOE

Mezzanine Creekside Building,

Amorsolo Street,

Makati City

(April 29, 2017 – October 9, 2017)

CUSTOMER CARE ASSISTANT

A club CCA who provide quality service by serving the arriving VIPs and guest in the establishment to greet and give a warm welcome accompany them in their VIP rooms and seats, Creating a rapport to manage the expectation of the guest by serving food and drinks, assisting them into their drinking and eating routine as well as singing variety of styles to entertain. CLUB LEGEND

Hamamatsu-shi

Shizuoka, Japan

(2014 – 2015)

CUSTOMER CARE ASSISTANT

The first employee to interact with arriving guest as they enter the restaurant to greet and welcome them into establishment and seat them, Entertaining the guest by singing dancing performing variety of styles such as classical, love songs, jazz etc in a event. Responsible for assisting them into the stage, providing a customer centric experience, in line with the operation of serving them food and drinks that they need and make sure that all of the customers arrived daily always meet their entertainment satisfaction.

PEGASUS

Hikone – Shi,

Shiga Ken, Japan

(2008 – 2014)

GUEST RELATION OFFICER, ENTERTAINER

The forefront of customer service. One of the first club workers to greet guests and VIPs as they arrive and enter the club provides guests with above and beyond service to ensure their experience will be worth remembering.

This could be in a form of inviting personal guests and VIPs in the club, meet and greets arriving guests and take them to their seats, escort VIPs to their rooms, Responsible for assisting them for their needs e.g. foods, drinks and karaoke, in line with the operation sitting with the guest and entertain them as a protocol. Hence we are in charge also in the incoming sales from our personal guests and VIPs to meet our monthly target.

For being the No. 1 employee for 6 Consecutive years, the management requires me to be a Pioneering entertainer of all the club branches in the business such as Lexus, Republic Bar, Pharaoh and Embassy.

CLUB ZOE KOMACHI

Mezzanine Creekside Building,

Amorsolo Street,

Makati City

(2007 – 2008)

GUEST RELATION OFFICER

We give each guests and VIPs a personal recognition. Are the first employee to give warm welcome with the incoming guests as well as the invited ones. Escort them to their seats and rooms attend promptly to guests wants and assist them to their needs, providing an excellent customer service to meet guests expectations and satisfaction. Therefore I am in charge with the sales coming form our personal guests and VIPs.

PERSONAL INFORMATION

Born on December 18, 1990 in Manila, 26 years of age with 5 Feet and 2 Inches Tall and 43 Kilos of weight. Speaks and write fluently in English, Filipino, Hiligaynon and Nihongo, Can Speak Basic Hangul (Korea) as well. MS Office such as MS Word, MS Excel, Applications and Email. Special skills include Communication Skills (Different Language) Problem Solving, Reasoning, Creativity and Customer Service. Is known to be friendly, Multi-tasking, Goal Oriented, Patient, Focus and productive even under pressure.

EDUCATIONAL BACKGROUND

ANGONO PRIVATE HIGH SCHOOL

Angono, Rizal

Secondary Education (Junior - Senior)

2005 – 2007

ANGONO NATIONAL HIGH SCHOOL

Angono, Rizal

Secondary Education (Freshman – Sophomore)

2003 – 2004

GENERAL PIO DEL PILAR ELEMENTARY SCHOOL I

Pio Del Pilar, Makati City

Primary Education

1997 – 2003

CHARACTER REFERENCE

Rhoderick Michael Quintos Lacerna

Lexus, Nagahama Ken, Japan

Bar Manager

Contact (PH): +63-916-***-****

Contact (JP): +81-90-819*-****

Flordeliza Cavalida

Legend, Hamamatsu, Japan

Coworker

Contact (JP): +81-80-466*-****

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