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Customer Service Manager

Location:
Rowlett, TX
Posted:
November 19, 2017

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Resume:

LASANDRA PENN

ac3ecf@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Fifteen year’s experience of full-cycle accounting processes and procedures

Leadership skills to oversee staff, implement initiatives, inter company and work across the company to resolve issues.

Must be a motivated, self-starter with a proactive personality who is able to work independently or with a team

Knowledge of and experience with health care policies, products and procedures

Great Plains PeopleSoft

Micrsoft 365 BlueStar

Oracle Financials Hyperion

Navision Lawson

ADP Solomon IV

Vertex Tax Q Series Smart stream

Ascente/Traverse Master Accounting Series

SOUTHERN UNIVERSITY- Baton Rouge, Louisiana

Bachelor of Science in Accounting, 1995

TEMPO MECHANICAL Accountant Billing August 2016 – Present Irving, TX

Responsible for processing daily invoices for residential construction home builders for approved bid work per contract chosen within each builder payment terms.

Approx 60+ per day for production and custom home ranging from $79.00 -350K

Maintain billing percentages, payment guidelines and procedures for each builder

Follow up on all outstanding correspondence for month end closing to ensure all invoices are processed for the correct months revenue.

Create invoices and bill residential homeowner accounts for monthly drafted recurring maintenance membership credit card payments from two credit card systems (Payzer & WorldPay)

KAYE/BASSMAN INTERNATIONAL CORP Senior Accountant November 2015 – August 2016 Frisco, TX - Great Plains

Balance Sheet Reconciliations / Cash to Accrual accounts

Month End Close/ AR Receivables/ Payables

General Ledger Responsibilities

Intercompany account

IMAGINE COMMUNICATIONS Senior Accountant-

June 2015 – October 2015 Frisco, TX = PeopleSoft - Vertex Tax

Responsibilities are posting cash, posting journal entries, performing internal controls such as reviews and reconciliations, performing account analysis, and assisting with month end.

Advanced Excel skills (including pivot tables, v lookups)

Experience with tax (sales/use, provision)

Must be a motivated, self-starter with a proactive personality who is able to work independently or with a team

BLUE CROSS BLUE SHIELD OF TEXAS Implementation Analyst August 2014 - April 2015 Richardson, TX

Responsible for researching, analyzing and gathering data to support the implementation of new or renewing accounts, new legislation, and products across the enterprise.

Works with cross functional HCSC teams/internal stakeholders to coordinate the implementation.

Keeps informed of best practices and strategic trends in product lifecycle management, sales and account implementation, and legislative developments.

UT SOUTHWESTERN Accountant Specialist November 2012- August 2014 Dallas, TX

Verified postings in ledgers and journals for accuracy and compliance with prescribed accounting procedures.

Work and resolve all issues with all transfers from hospitals.

Compile, reconcile, and prepare monthly, quarterly and/or annual reports as required.

Reconcile daily EFT download data from bank against uploaded data from payor

Research missing payment and NSF checks for customer service

Prepare and resolve issues pertaining all credit card refunds/ AM and PM Lockbox

LIQUIDITY SERVICES - Finance/Business Analyst August 2009- October 2012 Garland, TX ADP

Acts as Facilitator between HR and employees to ensure good communication, and process employee information

Created report to show individual productivity percentage. I. E.: number of items, number defects created daily, number disputes created daily, and units per hour

Produce and distribute Items Report to show individual warehouse MTD productivity.

Acts as Facilitator between Computer Support and employees for new hire password, access modification. Responsible for approving ADP time for employees and Creating PO

LUCENT HOMEHEALTH Sr. Manager March 2008 - February 2015 Richardson, TX

Responsible for selling and supporting the company's complete product and services Maintains and grows relationships with customers, while achieving an assigned sales and profit growth goal

Works with physicians, hospitals and others, as appropriate, to assure coordination of patient care.

Assists in assuring compliance with regulatory requirements related to timely physician signature for orders as directed by the Administrator

OUTREACH HEALTH SERVICES - Accounting Manager -October 2003 – February 2008 Garland, TX – Navision / Smart stream

Supervise accounting staff that perform monthly and annual closing routines, data entry, ledger and account maintenance. Tracked all expenditures for WIC program

Perform and verify accuracy for all audits for Texas Department; also made sure that OHS was in compliance with the state rules and regulations; implemented changes for programs

Prepare annual reports for Texas Department of State Health Services. (Cost Report, WISE, and PADC)

Ensured that all Women, Infant, and Children billings were completed accurately and timely and communicated status of funding to Texas Department of State Health Services.



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