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Customer Service Human Resources

Location:
New York, NY, 10034
Posted:
November 19, 2017

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Resume:

Abel Saborit Jr, MBA, MS, HRDA

*** ******* ******, *** **, New York, New York 10034

ac3ec6@r.postjobfree.com 786-***-****

A highly experienced Human Resources professional, with an impressive track record of 15 years of hands-on experience in HR Operations, who has demonstrated the ability to lead professionals to new levels of success in cutting edge markets and fast-paced environments. Tenacious in building diverse teams, while securing employee loyalty, and forging strong relationships. Proven ability to successfully analyze an organization’s business requirements, identify deficiencies and potential opportunities, and develop innovative out-of-box thinking for enhancing associate morale while improving customer service offerings. Dynamic leader who motivates and leads management teams to support achievement of overall corporate goals and objectives.

Summary of Qualifications:

15 years of Human Resources experience

-Implementation of employment regulations and laws

-Absolute knowledge, involvement, and understanding of all aspects of Human Resources including training and organizational development, compensation, recruiting, benefits, labor relations/unions, associate relations, employment practices, performance management, and organizational effectiveness.

-Excellent negotiator

-Superior planning, organization, and computer abilities

Professional Experience

FreshDirect New York, New York

Sr. Human Resources Business Partner (2015 – Present)

POSITION SUMMARY

Human Resource Business Partner manages the day to day operations of the HR office. Administers policies, procedures and programs. Carries out responsibilities around all the major HR functional areas which includes but not limited to: Departmental Development, HRIS, Employee Relations, Training and Development, Benefits, Compensation, Organizational Development, and Employment. Originates and drives Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

•Conduct investigations with the partnership of managers and supervisors for all issues and concerns brought forward in a timely fashion; arrive at a decision that is consistent and fair per existing company policies and procedures while eliminating liability from the organization.

•Provide advice, assistance, and follow-up on company policies, procedures and documentation to workforce and management staff.

•Coordinate the resolution of specific policy-related and procedural problems and inquiries.

•Recommend operating policy, procedures and process improvements.

•Maintain and continuously assess the HR metrics system, all HR systems and tracking systems necessary in daily operations to ensure the optimum functionality and accurate reporting and tracking of day to day functions.

•Maintain accurate Human Resource manual/electronic filing system, employee files and records ensuring completeness of files.

•Maintain the employee handbook and intranet with the most recent and accurate company policies and procedures.

•Participate in and conduct internal/external interviews when necessary to identify potential new hires/promotions to continue to acquire/develop a high performing workforce.

•Recommend, and assist in developing and facilitate ongoing training and development which includes but not limited to:

•Compliance Training, One on One Training, Class Room Training around a variety of soft skills and tactical topics.

•Develop and execute strategies for the Buddy Up program, Leadership Development Program Annually

•Take active role in deploying HRY strategies such as recruitment, training, skills development and headcount demographics.

•Take active role in employee relations including PER, Corrective Actions and Investigations.

•Manage and participate in projects that impact the business and FD Culture

•Be an integral team member of both hourly and management operations recruitment

•Direct all employees who become benefit eligible to the benefits coordinator, while still making them familiar with the benefits offered by the company.

•Provide daily customer support, communication/correspondence to ensure timely and courteous resolutions.

•Make determination of leave status; notify employee and supervisors of determinations as well as the separate rights and responsibilities of each.

•Partner with Employee Safety to ensure proper communication and processing of employee ADA accommodation requests in accordance with ADA guidelines.

•Help support and communicate the annual open enrollment process by ensuring proper communication to the employees, and information sessions regarding all changes in the benefit packages offered.

Perrigo Company Inc. New York, New York

Employee and Labor Relations Representative (2014 – 2015)

Position encompasses all HR functions with an emphasis in employee/labor relations. Assists and advises management on HR issues. Recommends best and effective employee relations practices to maintain positive working relationships. Investigates employee issues to include harassment, disciplinary actions, and employee appeals and grievances. Provides appropriate guidance to management and employees. Advises management in the counseling, disciplining or terminating of employees as a result of performance, behavior, or attendance actions.

•Advocates on behalf of employees and acts as a mediator to resolve issues. Ensures all issues are resolved ethically and within company policies, union contract, and legal guidelines. Educate, coach and develop leadership capability to help prevent future issues or concerns.

•Evaluates trends in employee morale, turnover, disciplinary action or other key indicators, and works with business unit managers and supervisors to develop, implement and evaluate programs or activities which maintain productivity and morale. Maintain good relationships with customers (department managers, supervisors, employees etc.)

•Ensures that company policies are followed consistently and fairly. Conducts internal investigations regarding employee conduct.

•Ensures compliance with state and federal labor laws. Counsel management regarding compliance with all Federal, State, and local employment laws, and acts as company representative in resolving any agency complaints related to such compliance issues.

•Provides accurate and timely information to the staff about company programs, policies and procedures. Serves as the main contact to employees and managers on Human Resources matters such as Employee Relations, Progressive Discipline,, Disputes, Conflict Resolution, Union Grievance, and Unemployment Insurance claims processes, and Manage Union Job Bidding. Ensure timely compliance of HR training courses for Union and contracted employees. Track and facilitate new hire and Line Operator training for Union employees

•In conjunction with site HR Lead, advises business unit leadership team on company policies, governmental requirements and external regulations. Participates in planning changes in the business or in processes and evaluates potential impact of business or policy changes on operations and/or employee morale.

•Represents the Company before State and Federal Agencies such as attending Unemployment Hearing, Grievance and Arbitration meetings.

•Works with QA Manager, Training Supervisor and Master Training to support corporate and local HR training initiatives. Helps train employees to ensure compliance with governmental regulations and SOPs. Manage Line Operator training process

•Manage Job Bid Process Post job bids requested from managers

•Forward successful job bidder information to relevant managers, Quality, and Payroll

•Create a spreadsheet metrics report on job bidding process

•Track job bidding process and successful job bidder probationary period

•Follow up with managers and supervisors on job bidder probationary period

•Forward successful completion of job bidder probationary period information to Payroll

LSG SkyChefs Inc. Miami, Florida

Market Human Resource Manager (2012 – 2014)

Leadership position at the CSC (Customer Service Center) level responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement for a workforce of over 800 employees in three locations (Miami and Fort Lauderdale); ensures compliance with federal and state employment laws; handles employee relations issues for CSC employees. Lead Human Resources practices and objectives that provide an employee-oriented, high performing culture that emphasizes empowerment, productivity and standards, goal attainment, and the recruitment/development of a superior diverse workforce.

• Execute the implementation of the regional strategy for the Human Resource Organization.

• Ensure compliance with the policies provided by North American region and Corporate.

• Responsible for the implementation of human resources policies and programs for union and non-union employees in three Customer Service Centers (CSC).

• Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures for union employees.

• Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.

• Responsible for supporting employees regarding employee relations issues.

• Oversee Department Budget including recruitment, training, uniform, and any department related expenses.

• Source, recruit, interview and select quality employees to staff various CSC positions.

• Deliver and manage CSC and company required training and development programs.

• Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.

• Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.

• Ensure Human Resource department is staffed and directed (2 direct reports).

• Plan, implement and control cost and budget for the Human Resource Department; initiate and steer corrective actions in case of deviations.

Molina Healthcare Inc. Miami, Florida & St. Louis, Missouri

Regional HR Business Partner- Florida & Missouri (Functional Director) (2010-2012)

Manager, Human Resources (2008 – 2010)

Direct and oversee the implementation of all HR programs and processes to ensure the most effective utilization of human capital needed to maximize business performance for two managed-care Medicaid & Medicare HMO of over 150,000 members. Determined and recommended employee practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Lead Human Resources practices and objectives that provide an employee-oriented, high performing culture that emphasizes empowerment, productivity and standards, goal attainment, and the recruitment and development of a superior diverse workforce of over 225 employees.

Responsible for complete staffing of entire Florida startup operations. Staffed over 120 employees in various roles and ensured staff was trained prior to “go-live” for the Florida plan. Staffed a diverse workforce and oversaw employees in South Florida, Tampa Bay/St. Petersburg, Orlando, St. Louis, Jefferson City, and Kansas City areas to ensure the health plans were reaching all of its membership goals and remaining competitive in the market.

Member of health plan committee that ensured NCQA accreditation for respective health plans.

Became regional partner to the Missouri Operations and over saw all aspect of HR operations for multiple sites in Florida and Missouri with extensive travel.

Member of Management Team and directly reported to Plan President and Regional HR Director for National Operations. Was an integral member of management decisions affecting operations and processes for the operations in the State of Florida and Missouri.

Responsible for the entire Human Resources function inclusive of payroll, benefit administration, recruitment, training and development, and employee relations.

Responsible for driving the execution of HR initiatives in the areas of Organizational Effectiveness, Staffing, Learning, Performance Management, Employment Practices, and HR Communications.

New hire orientation trainer with a focus on time management, career development, conflict resolution, performance management, and customer service skills.

Direct administration of company Affirmative Action Plan for the entire state of Florida and Missouri ensuring good faith efforts are maintained and staffing is done per Federal Government regulations to maintain Federal Contractor status.

Proactively maintain a positive Associate relations environment and support the Open Door policy.

Ensured compliance with E-Verify standards for the Missouri & Florida health plan operations.

Handle Associate issues and facilitate resolutions that are fair and consistent.

Work with Regional Director of Human Resources in charge of field operations to investigate and coordinate the

handling of associate issues and concerns to maintain a positive work environment and support the Company’s goal to attract, motivate and retain a high-performing diverse workforce.

Made decisions regarding counseling and termination of employees.

Ensure proper administration of benefits information including healthcare, 401K, ESPP, FMLA, workers compensation, and OSHA.

Member of Provider Services/Member Services Committee in addition to company Safety and Compliance Committees.

The Home Depot USA, Miami, Florida

Human Resource Manager- Talent Management (2006 – 2008)

Direct and oversee the implementation of HR programs and processes to ensure the most effective utilization of human capital needed to maximize business performance for 10 stores employing 2,000 associates with total sales revenue of $750 million. Responsible for short and long term planning and management of the HR function. Determined and recommended employee practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation. Lead Human Resources practices and objectives that provide an employee-oriented, high performing culture that emphasizes empowerment, productivity and standards, goal attainment, and the recruitment and development of a superior diverse workforce.

Instrumental in complete turnaround of under-performing HR Metrics – 401k 25% increase, Awareline reduction by 20%, Training Curriculum 100%, Review administration, 65% attrition reduction, 100% I-9 compliance.

Responsible for the entire Human Resources function of a store of 270 employees inclusive of payroll, benefit administration, recruitment, training and development, scheduling, and employee relations.

Responsible for driving the execution of HR initiatives in the areas of Organizational Effectiveness, Staffing, Learning, Performance Management, Employment Practices, and HR Communications.

Department supervisor, new hire orientation trainer with a focus on time management, career development, conflict resolution, performance management, and customer service skills.

Direct administration of company Affirmative Action Plan for district level ensuring good faith efforts are maintained and staffing is done per Federal Government regulations to maintain Federal Contractor status.

Proactively maintain a positive environment and support the Open Door policy/Alternate Dispute Resolution (ADR) process.

Handle Associate issues and facilitate in-store resolutions that are fair and consistent.

Work with Division HR Manager and Employment Practices Manager to investigate and coordinate the

handling of associate issues and concerns to maintain a positive work environment and support the Company’s goal to attract, motivate and retain a high-performing diverse workforce.

Make decisions regarding counseling and termination of associates.

Ensure proper administration of benefits information including healthcare, 401K, ESPP, workers compensation, and The Homer Fund.

Andrx Corporation, Weston, Florida

Talent Acquisition Recruitment/Operations Specialist (2005 – 2006)

Managed all HR Operations for 4 locations in South Florida, Ohio, New York, and New Jersey consisting of 1000 employees. Educated the workforce on the value of diversity and methods for inclusion. Recruited for exempt and non-exempt positions for all locations focusing on full life cycle recruitment and on boarding of candidates. Analyzed compensation figures following the performance management process, resulting in 100% accuracy and on-time delivery. Conducted investigations when employee complaints are brought forth. Partnered with unit managers to identify high potential personnel for succession planning and potential training opportunities. Ensured new hire paperwork, new hire orientation, and the entire on boarding process is consistent and effective. Managed activity related to national advertising, including content of ads, cost and quality.

Responsible for the contribution of the entire life cycle of employee recruitment from candidate generation to offer negotiations with the balance dedicated to corporate operational reporting, database management, and reference/background checks for an organization of over 2000 employees.

Responsible for development of recruitment policies, procedures, and practices that provide staffing to all subsidiaries and divisions of Andrx Pharmaceuticals and ANDA Distribution.

Corporate recruitment of high volume, exempt and non-exempt positions inclusive of: Sales, Customer Service, Maintenance, Manufacturing, Finance, Accounting, Corporate Staff, Legal, Distribution, Engineering, Quality Control, Quality Assurance, IS/IT, Administration, R&D, Technical Services, DEA Affairs, Human Resources, Technical Writing/Document Control, Systems and Cost Management, and Regulatory Affairs.

City of Miami Beach, Miami Beach, Florida

Human Resource Technician (2004 – 2005)

Managed all HR recruitment processes for the City of Miami Beach in the areas of Police and Fire Rescue Departments. Was a member of the Labor Relations team conducting collective bargaining on behalf of the City with 5 labor unions. Conducted investigations when employee complaints are brought forth. Partnered with unit managers to identify high potential personnel for succession planning and potential training opportunities. Ensured new hire paperwork, new hire orientation, and the entire on boarding process is consistent and effective.

Redesigned the City of Miami Beach employee orientation and employment application for all city positions.

Conducted recruitment for the Police Department of over 700 applicants over a 4 month period ensuring that applicants were assessed and slated properly for Department review.

Bargained with a labor union at impasse that resulted in a union contract that was amenable for the city and union after three years of prior unsuccessful negotiations.

Paradise Landscaping, Hialeah, Florida

Human Resource Generalist (1999 – 2004)

Managed all HR Operations for a company consisting of 300 employees. Educated the workforce on the value of diversity and methods for inclusion. Analyzed staffing needs and ensured that staffing was done in a timely manner. Developed associate recognition programs to ensure workforce was motivated and high performing. Conducted investigations and ensured terminations were administered per company code of conduct. Ensured new hire paperwork, new hire orientation, and the entire on boarding process is consistent and effective.

Responsible for interviewing and selecting a quality workforce based on company needs and recruitment through all available sources such as job fairs, agencies, and local institutions.

New hire orientation, ADA, Diversity, Customer Service, and grooming trainer.

Prepared separation paperwork and conducted exit interviews.

Responsible for administering expiration notifications/auditing/record keeping of I-9 documents.

Experienced in acquisition/redirection of workforce based on need. Worked on merger and acquisition ultimately laying off all employees after acquisition by larger company.

Represented company on all unemployment claims. Managed all FMLA, LOA, COBRA, and WC documentation & eligibility notifications.

EDUCATION

Master of Business Administration, MBA, Healthcare Administration Concentration (2010)

University of Miami – Coral Gables, Florida

Master of Science, Human Resource Development and Administration (2006)

Barry University – Miami Shores, Florida

Bachelor of Arts, International Relations (2003)

Florida International University – Miami, Florida

Associate of Arts, Management (2001)

Miami Dade College – Miami, Florida

AFFILIATIONS/MEMBERSHIPS/VOLUNTEER

Member-Greater Miami Society of Human Resource Management Member-American Society for Training and Development

SKILLS

Bilingual-English/Spanish

Conversational French

Windows XP platform

Microsoft Excel

Microsoft Word

Microsoft Access

Microsoft Outlook

Microsoft PowerPoint

Microsoft Visio & Project

Peoplesoft

ICIMS Applicant Tracking

Crystal Reports

Lawson

Career builder

Kronos

Lotus Notes

ADP HR Perspective

ADP EV 5.0

FranklinCovey 7 Habits of Highly Effective People Training

DISC Trainer

JD Edwards/Oracle

Taleo

SAP HCM

Brassring



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