Customer Service Representative virtual or home based only
Resume:
Cyndie Bennett
*************@*****.***
CERTIFIED CAREGIVER American Heart Association
At home care for Senior Citizens Hawkins County October 2013-July 2016
First Aid
CPR
AED (automated external defibrillators)
EXPERIENCE:
Administer oral medications
Check and monitor blood sugar (can set up injection and patient has to administer)
Operate and maintain CPAP machines
Operate stationary oxygen condenser and travel packs
Monitor blood/oxygen levels
Administer breathing treatments
SERVICES:
Mobility assistance, companionship, exercise, wheelchair assistance, personal hygiene, etc.
Light house keeping
Prepare and cook meals
Errands: doctor appointments, groceries, prescriptions
D'S TRANSPORTATION Morristown Tennessee United States
Non-emergency Certified Medical Transport Driver August 2012 - October 2013
Responsible for driving Tenncare and Medicare members to medical appointments daily.
Trained in First Aid
Trained in CPR
Trained in AED
Trained in defensive driving courses
MOUNTAIN AREA COMMUNICATIONS MORRISTOWN Tennessee United States
Customer Service Representative March 2011 - February 2012
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products.
WESTGATE SMOKY MOUNTAIN RESORTS Gatlinburg Tennessee United States
VIP Welcome Center Manager March 2008 - October 2009
Hiring employees
Provide training of tasks to new employees
Responsible for daily and monthly deposits
Responsible for keeping records
Managing work flow in three welcome centers
Greeting guests
Making schedules for twelve employees
WESTGATE SMOKY MOUNTAIN RESORTS Gatlinburg Tennessee United States
Gift Room Ticket Clerk December 2007 - March 2008
Ticket Sales
Responsible for cash drawer
Confirming correct gifts for guests who attended timeshare presentations
WESTGATE SMOKY MOUNTAIN RESORTS Gatlinburg Tennessee United States
OPC Sales/Marketing April 2007 - December 2007
Ticket sales
Making guest appointments for timeshare presentations
Providing guests with excellent customer care
Determining appropriate gifts for guests who attended timeshare presentations
AC NIELSEN MARKETING COMPANY Wisconsin United States
Retail Data Collection Agent July 2006 - July 2007
Measure and assess customer and employee satisfaction.
Seek and provide information to help companies determine their position in the marketplace.
Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
BERKLINE Morristown Tennessee United States
Customer Service Representative May 2004 - May 2005
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
STEPPING STONES CHILDCARE CENTER Newport Tennessee United States
Owner June 2002 - June 2004
Setting an annual budget for the business
Screened and interviewed families for childcare placement
Interviewed potential employees
Hired employees
Advertised for the business and childcare program
Handled customer complaints
Resolved customer complaints
Collected weekly and monthly payments from customers
Determining appropriate wages for employees
NEWPORT PLAIN TALK Newport Tennessee United States
Circulation District Manager September 1999 - May 2002
Managed and trained 21 independent contractors for daily deliver of newspapers
Handled customer complaints
Resolved customer complaints
Collected payments from customer accounts
Coordinated newspaper routes per independent contractor
CREDIT BUREAU OF EAST TENNESSEE Newport Tennessee United States
Customer Service Representative September 1996 - September 1999
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
EDUCATION
Adult Education Learning Center Buffalo New York United States
GED
Jamestown Community College Dunkirk United States
Early Child Education Diploma
Bryant and Stratton Business Institute Buffalo New York United States
Executive Administration/Word Processing Diploma
University of Phoenix Axia College Phoenix Arizona United States
Early Childhood Education Certification
ADDITIONAL SKILLS
Able to work efficiently with a team or alone
Strong analytic and planning skills
Experience in management
Able to provide excellent customer care
Proficient Computer skills
Contact this candidate