Emideline Saint Paul

Atlanta, GA

■ Cell 678-***-****

ac3ec3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly skilled Information technology professional with expertise in networking, implementing, configuring, and troubleshooting. Customer service oriented with the ability to work in teams an individually to complete tasks effectively and efficiently.

EDUCATION

Kennesaw State University,Marietta,GA

Bachelor of Applied Science Information Technology

Expected Graduation: December 2017

Chattahoochee Technical College, Marietta GA

A.A.S. Computer Information Systems Technology Information Security Specialist

Diploma Computer Information Systems Information Security Specialist

Certificate Information Security Specialist

Certificate Cisco Network Specialist

TECHNICAL SUMMARY

●Effective oral/written communication skills

●Proficient in Microsoft Office Suite (Word/Excel/Access/Power Point/Outlook), Window XP, Vista, 7

●Experience in Network Planning, Implementing, Configuring, Troubleshooting and testing

●Computer Forensics skills- including cover fraud, internet and e-mail abuse, entry, unauthorized entry

●Firewall Configuration- including design, implementation and maintenance of Cisco security appliance

●Information security policy including- design and implementation

●Desktop support- Troubleshooting

●Proficient in Tech Care Program (Ticketing System)

●Resolved 30-40 Tech Care tickets per day

PROFESSIONAL EXPERIENCE

IHG Network Analyst, Alpharetta, GA 06/2017-08/2017

•Review and follow-up on network monitoring alarms (device/interface down).

•Collect and update services inventories of network elements.

•Conduct firewall rule audits using SharePoint and Skybox.

•Responsible for smart hands support and maintenance in Hub/Headquarter Co-location facility, including racking, cabling, installing network equipment.

Caraustar Help Desk Analyst, Austell, GA 08/2016-06/2017

●Provides computer help desk support via telephone communications with end-users

●Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists

●Performs set-up, reimaging, and mailing of equipment

●Setting up outlook, and adding new user to the domain

●Set up and configured workstations and laptops for new employees.

●Assemble, maintain, update and upgrade equipment.

●Ensured network connectivity, installed and tested hardware and software.

●Diagnose and troubleshoot technical issues related to PC and Printers .

Computer Technician eBryIT, Kennesaw, GA 5/2016-6/2017

●Performed upgrades and installed updates

●Conducted computer technology training with all new staff

●Configuration of Chromebooks (connecting to Wi-Fi, enrolling and registering in Google console)

configuring Bios Settings and Asset Tagging

●Unboxing Chromebooks

Tech Support Representative COMCAST CABLE, Atlanta GA 5/2013-11/2015

Provide technical support of video, internet, and phone services to inbound customers. Ensure customers, clients, and employees receive superior service in the areas of customer service, technical, and administrative support. Answer customer questions regarding billing, service problems, products and features. Schedule appointments. Prepare reports to escalate to higher personnel for further resolution. Target customers interest with a variety of products and service offerings based on their need. Take payments and resolve delinquent account balances. Maintain and update customer accounts. Carry out supervisory responsibilities in accordance with the organizations policies when serving as POC (Point of Contact).

Bask-Lehi, Utah, IT Support Analyst 04/2015-12/2015

●Support customers via inbound technical support calls

●Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions

●Partnered with Tier II and Tier III help desk peers based in the US, to resolve complex problems that required escalation.

●Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.

●Received "outstanding" ratings on performance reviews, with top marks in teamwork, customer service, communication skills and technical problem-solving, Researched issues to resolve complaints promptly

Marshalls, Alpharetta, GA, Sales Associate 6/2008-1/2009

●Established rapport with diverse individuals and groups

●Demonstrated ability to express ideas in a team environment and influence action

●Maintained detailed inventory defect reports

●Assisted with training new team members and motivated them through routine interactions

●Answered phones in a courteous and professional manner

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