Kristina Bochenek

Sugar Hill, GA ***** – 678-***-**** – ac3ec0@r.postjobfree.com

Business Professional

Management – Export Coordinator -Sales

Strategic Planning

Needs assessment analysis and prioritization

Order Processing & Shipment

Office Management

Customer Service

Administrative

Research/Problem Resolution

Cross-Team Collaboration

Team Management

Inventory Control

Fluent in Russian, Polish, English

Creative, versatile, and highly motivated with 15+ years of solid national and international customer service experience focused on maximizing business efficiency, profitability and growth.

Ensures overall direction, coordination, and execution of projects by maintaining consistency with organizational strategy meeting diverse client requirements.

Quickly adapts to change and new requirements, possessing in-depth ability to thrive in demanding environments.

Possesses strong interpersonal, organizational and communication skills to motivate, encourage and build effective teams to resolve challenges and meet project requirements with accuracy and integrity.

Supports and ensures organizational high standards, core values, commitment and goals by producing a positive and tangible impact in fast-paced and rapidly changing environments.

PROFESSIONAL EXPERIENCE

EXPORT HOME FURNISHINGS, Duluth, GA 2010 - 2017

Account Manager & Export Coordinator

Achieve goals utilizing administrative, supervisory and organizational skills. Successfully managing 7 Major Accounts and over 15 Smaller Accounts from the Middle East and Eastern Europe to create value and sales growth. Helped company to achieve

$15 M benchmark in sales.

Improved customer service introducing Client Profile System to keep up to date constantly changing personalized multi international document requirements.

Increased efficiency of order processing up to 40 % by implementing new vendor data base to be utilized by all team members.

Reduced internal mistakes by 80% by introducing and executing new verification system.

Maintaining price lists, product presentations and catalogs from over 50 factories.

Collaborate with over 20 American and International manufacturers synchronizing production and shipment schedules, ensure timely pickup and delivery of goods.

Reduced freight costs by 20% by successful negotiations of the truck and container load freight quotes and optimizing shipment routs.

Strengthen and refine professional effectiveness: analyze products based on customer specific needs; handle price negotiations, prepare Proforma Invoices, Purchase Orders, Commercial Invoices and all other required by International laws and regulations documentation; obtaining and processing booking requests; resolve customer claims and disputes.

Cultivate positive results representing company at International High Point furniture market.

WILSON’S LEATHER, Lawrenceville, GA 2006 - 2010

Store Manager

Achieved goals developing solutions critical to business objectives and profitability. Provided high quality service, developed business consistent with immediate and long-term goals. Ensured high levels of leadership while enhancing and supporting a cohesive and effective environment.

Motivated and built team rapport which lead to highest sales, UPT and DPT in the company and exceptional customer service.

Controlled workflow through successful planning and delegation to ensure continuity in business activities.

Ensured Loss Prevention compliance practices and operational assessment to protect company assets.

Maintained store operations maintaining inventory control for supplies and merchandise.

Coordinated all recruitment and hiring processes including interviews and background and drug checks.

TAJMAX, Krakow, Poland 1998 - 2006

Logistic Manager

Ensured continuity in operational management, coordination, adoption and implementation of best practices consistent with overall organizational standards. Constantly alert to new opportunities to achieve results for growth and success.

Promoted cross-functional coordination and alignment of office staff fostering a respectful environment for both team members and customers.

Maintained effective customer service programs and operations of 15 retail stores and wholesale clients.

Established metrics and benchmarks managing monthly and semi-annual inventory of distribution warehouses and retail stores.

Achieved goals utilizing strategic thinking, multitasking, time management, analytical and excellent communications skills: prepared correspondences and invoices including materials for payment and claims; communicated with clients and suppliers regarding customer service related inquiries.

EDUCATION

Belarusian National Technical University, Minsk Belarus

Tadeusz Kosciuszko University of Technology, Krakow Poland

Bachelor’s Degree

Civil Engineering & Construction Management

Proficiency: Microsoft Office Tools: Word, Excel, Outlook, WordPerfect, Acrobat, Power Point

Sales Apps: Mercury, RepZio, EmunB2B

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