Human Resources Customer Service

Professional Summary

Dynamic Human Resources Manager with 20+ years of experience including cross-functional expertise in operations administration and payroll management. Solid business acumen in organizational reporting and problem-solving to deliver impactful out of the box solutions. Highly proficient in advanced employee-oriented programs emphasizing customer service, teamwork, and best in class performance. Aptitude for aligning business strategy with recruiting tactics and employee development while creating streamlined programs and processes that result in increased efficiency and mutual productivity.

Skills & Expertise

Human Resource Development

Onboarding and Training

Benefits Coordination

Payroll Administration

Compensation Systems

Employee Relations

Talent Recruitment

Compliance Initiatives

Performance Management

Corporate Wellness

Professional Experience

Sophisticated Women Enriched & Evolving Together September 2010 – Current

(non-profit women’s empowerment organization)

Managing Partner Atlanta, Georgia

As managing partner, motivated clients to achieve their goals of helping others by promoting cultural diversity, empowering mentees, and encouraging volunteerism in the community at-large.

Planned and organized 15 social and networking events annually to help uplift the lives of women in metro Atlanta.

Designed, coordinated and implemented high profile events for Ronald McDonald House, Susan G Komen, Atlanta Community Food Bank, Feed the Hungry, Emory 5K Run, Atlanta Union Mission, Mud Run, Genesis House of Hope, Timeless Brands, and Egleston Kids Art Program.

Partnered with talent and development group to ensure all candidates receive proper training during first 90 days of employment.

Set and reviewed budgets and managing costs related to program development and project management.

Manpower Group Contractor May 2016 – October 2017

($19.33B direct staffing agency)

Human Resources Onboarding Specialist Atlanta, Georgia

Managed a team of customer service representatives in delivering high quality trouble shooting assistance to clients as needed. Served as the first point of contact for any escalated employee issues or questions regarding HR policies, procedures, payroll, compensation, benefits, training, employee relations and various other human resources (HR) related topics.

Consistently met client retention levels of 95% which exceeded the company average.

Provided end-to-end life cycle management of candidates’ onboarding process.

Conducted background checks and drug testing for new hire employees.

Managed quality assurance programs while researching new technologies and alternative methods of efficiency.

Randstad USA Contractor February 2015 – May 2016

($21B Human Resources Service provider)

Payroll Coordinator Carrollton, Georgia

Handled all payroll related functions including processing payroll, taxation forms and benefits, as well as, maintaining employee benefits data, handling payroll questions and completing all other tasks necessary for overseeing payroll processes.

Handled, organized, and evaluated payroll weekly and bi-weekly with the use of standard procedures and processing for 8k employees.

Analyzed and reviewed staff information to guarantee the right application of local, state and federal rules in all the states where operations are carried out.

Worked on balance sheet schedules affiliated with payroll and accomplish research on items which require reconciliation.

Flexible Staffing Contractor August 2013 – January 2015

($1M provider of Industrial, Light Manufacturing and General Office temp services)

Human Resources Manager Atlanta, Georgia

Oversaw the production of goods and provision of services while managing day-to-day activities and analyzing statistics. Liaised

with other team members and managers of different areas within the company on staffing and recruitment goals in alignment with project objectives.

Conducted 40-50 preliminary interviews weekly with prospective job seekers for qualified candidates.

Set and reviewed budgets and managing costs related to supply and staffing levels.

Sodexo June 2004 – September 2007

($21B Food Services and Facilities Management Company)

Human Resources Manager Atlanta, GA

Handled payroll related functions for large multi-site/service system including benefits and processing of labor contracts related to salary requirements. Advised unit level management regarding policies and programs including employee and labor relations, job evaluation, compensation management, benefits administration, and special projects.

Maintained weekly and bi-weekly payroll for 400+ employees.

Oversaw pre-employment processing functions for federal and local taxes, I-9 social security documentation and verification, and CIC/First Advantage tasks were completed prior to onboarding.

Education

Chattahoochee Technical November 1995

Extensive coursework completed toward BS in Business Administration Marietta, Georgia

Technical Skills

Microsoft Office • ADP & QuickBooks • ACT & S.A.P • AVPN • Taleo • HRIS

References Available Upon Request

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