Soaad Wagih Abdel Mon'em Khaled

Personal Data:

Address :** ** ********** *********, ****** Ebeid St., Nasr City, Cairo, Egypt.

Telephone : +02 23050378

Mobile : +202 010********

E-Mail : ac3ebj@r.postjobfree.com

Date of Birth : 21st of October 1989

Nationality : Egyptian

My Objective:

Seeking a challenging career opportunity in a respectable organization where I can improve my knowledge and develop my skills in different fields.

Education and Qualifications:

• Department of English, Faculty of Al Alsun, Ain Shams University (2007-2010)

• Overall Grade: Good

Work Experience:

• Carlson Wagonlit Travel: Senior Travel Consultant ( May 2016 – To Present),

Responsible for making domestic and international travel arrangements, which include: air, hotel, rail and ground transportation. Use standard booking systems; CWT PNR Express, Amadeus ticketing system and some other tools. Dealing with the Airlines, Suppliers and Clients for many accounts.

• Falcon: Office Manager (Oct 2014 – May 2016),

Responsible for organizing meetings, arranging appointments, managing filing systems, typing, dealing with correspondence, complaints and queries, managing office budgets, delegating tasks to junior employees.

• Tele-Performance; Expedia account Travel Consultant: (Dec 2010- Nov 2013),

Responsible for booking flight tickets, hotel reservations, car rentals and activities. Assisting customers in changing, fixing or canceling their existing reservations or advising them with new ones. Worked on Sabre system.

Got promoted to Tier 2 agent (Help Desk) March 2012: The escalation department which is responsible for handling angry customers who want to speak with a manager, solving complicated cases and checking the cases solved by the agents before issuing new tickets.

Courses:

•ICDL Course (2008).

• BPO program by EDU Egypt (ITI).

• RCT (Recruitment, Consulting & Training).

• TICO (Travel Industry Council of Ontario

Computer Skills:

• Operation systems: (Win 98, XP, Vista, 7, 8).

• Microsoft office (Word - Excel - PowerPoint).

• Internet Surfing.

Languages:

Arabic: Mother tongue.

English : Fluent (Written & Spoken )

Spanish: Fair.

Contact this candidate