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Management Support

Location:
Benaulim, GA, India
Posted:
November 19, 2017

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Resume:

Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

SUMMARY

Around 10+ years of valuable experience in the field of Information & Technology with proven managerial, analytical and technical skills.

Strong expertise in SAP Support and managing large scale projects covering SAP R/3 / ECC 6.0 / BI Security / BW Upgrade / GRC Implementation and Support.

Experience and knowledge of Incident and Problem management principles, methodologies and tools.

Around 5+ years of ID and Access Management with, Production Support, Incident and Problem management skills.

Around 5+ years of SAP Security Administration, Production Support, Security Upgrade, Rollout Projects, Adhoc reporting for Audits and making Audit presentations to external auditors.

Good experience in client facing tasks such as Project discussions, Requirement gathering, Analysis of Customization requirements and proposing the best solutions based on SAP standards and best practices.

Experience in Team Management, Prioritizing and resolving the ongoing challenges.

Excellent problem solving and communication skills.

Highly motivated and seeking to become a part in productivity and success of an organization.

Recognized on various occasions for contributing to Process Improvement, Client focused solutions and acclaimed as a Subject Matter Expert.

Technically competent ITIL V3 certified professional with rich experience in IT Support Services, System Administration and Client Servicing

Currently working as a Production Support Lead ID and Access Management with a team of 15 members and supporting a global installation for Deutsche Bank. TECHNICAL SKILLS

ERP Apps : SAP R/3 4.6C, 4.7EE, ECC 5.0, BCS, SAP GRC 5.3, OS : Windows NT4.0, Windows 2000/2003 Adv Server/XP and UNIX Packages : MS Office 2000, 2003, 2007 (Word, Excel, Power Point & Access) Tools : Ticketing Tools – DbUnity, Db Access Gate, dbSRS, APAD, NARS HP Service Center dbSymphony,Remedy,Vantive,Q1M.

Security Tools - SAP GRC – Firefighter (SPM), Compliance Calibrator (RAR), Role Expert (ERM),

Lotus Notes (Custom tools) - RSD (Roles & Security Database) and PCM (Production Change Management), GCM (Global Change Management) Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

WORK PROFILE

Presently working with Deutsche Bank Since April 2016 to till date.

Worked with IBM India Pvt. Ltd. from Feb 2008 to till April 2016. Deutsche Bank April 2016 – till date

Role: Production Support Lead ID & Access Management My other responsibilities include - Business Continuity Planning Manager Environment: ECC 6.0, SEM (BCS), BI 7.0, Oracle 9.2.0.1.0, Win 2003 Advanced Server, Lotus Notes Description: Deutsche Bank AG is an international universal bank with its headquarters in Frankfurt, Germany. The bank employs more than 80,000 people in 72 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, and origination of debt and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Responsibilities:

Leading a team of 15 members and providing Production support to global users.

Currently involved in the redesign of security for the IT users (Move IT Project and newArc Project).

Worked closely with the internal audit team, provided the reports based on the requirement and presented the Security strategies of Deutsche Bank to the external KPMG auditors.

Worked with the Role owners and the process experts for SOD conflicts and after due assessment performed appropriate remediation.

Executed various reports at the action and permission levels on the roles and users for SOD conflicts.

Involved in SOX compliance activities and internal audit remediation cycles.

Actively participated in the Annual Recertification exercise taken up by the bank, extracted the reports and assisted the Regional Business Owners in recertifying the users based on position and location.

Implementing the 4-eye check principle across finance and security admin tasks to reduce errors and ensure proper review.

Deutsche Bank being a financial institution is driven by its time constraint critical, monthly, quarterly and half yearly tasks. The smooth functioning of the reporting system is the biggest challenge during this time. Prioritizing the tickets during this time, providing the solution to ensure smooth closures.

Extensive support during Rollout Projects, Regression testing, Coordination with teams during Releases apart from the daily support activities.

Thorough analysis of the Change requests and proposing the possible enhancements.

Escalation point of contact for any issues related to ID and Access Management.

Weekly reporting of the dbSymphony incidents, SLA Adherence stats and the JIRA Change Requests.

Regular team management activities – Shift planning, Capacity planning during releases, regression testing and Oncall support to ensure 24x7 availability.

Regular interaction with process owners, scheduling meetings with stake holders and providing regular updates on the developments to senior managers on a weekly basis.

Continuous update of KOP’s (Key Operating Procedures) Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

Planned and executed the BCP tests - Alternate location testing, Table Top Awareness, Call tree tests.

Responsible for planning and execution of Business Continuity Plan.

Guiding peers and colleagues to effective problem solving techniques.

Proper planning of vacation schedules and shift plans to cover the support hours.

Plan and assist the SME's in providing the Knowledge transfer sessions to the new team members PROJECT DETAILS

AQUARIUS Feb 2015 – Apr 2016

Client: Deutsche Bank, Frankfurt, Germany

Role: Lead Problem Manager

Environment: ECC 6.0, SEM (BCS), BI 7.0, Oracle 9.2.0.1.0, Win 2003 Advanced Server, Lotus Notes Description: Deutsche Bank AG is an international universal bank with its headquarters in Frankfurt, Germany. The bank employs more than 80,000 people in 72 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, and origination of debt and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Responsibilities:

Leading a team of 5 problem managers.

Review and Identify problems from Incident Tickets by working with Incident Managers.

Develop key metrics measuring effectiveness of Problem Management.

Participate in business communication process through Service Delivery meetings to report new problems.

Identify and participate in opportunities to improve service quality and efficiency.

Design, implement and manage the Problem Management process including creating and updating all Problem Management documentation.

Ensure Quality and SLA adherence for all Client deliverables.

Ensure that the critical issues and recurring issues in the Production systems are eliminated through proper Root Cause Analysis.

Prioritize the issues and coordinate with Change & Deployment Managers to implement the proposed fixes.

Work with various stakeholders to identify the issues/risks and work on its remediation thus stabilizing the Production environment. eg. PM role in YE planning. AQUARIUS Dec 2015 – Apr 2016

Role: Transition Manager

Environment: ECC 6.0, SEM (BCS), BI 7.0, Oracle 9.2.0.1.0, Win 2003 Advanced Server, Lotus Notes Description: Deutsche Bank AG is an international universal bank with its headquarters in Frankfurt, Germany. The bank employs more than 80,000 people in 72 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, and origination of debt Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Responsibilities:

Interacting with client teams to develop and validate transition solutions and proposal and carrying out due diligence.

Publish weekly transition dashboard for the perusal of stakeholders.

Participate in regular governance reviews.

Escalate major transition issues to management and provide recommendations, ensuring that the issue are solved in timely manner.

Educate and manage stakeholders to accomplish the project plan.

Ensure smooth handover to delivery team at the end of the transition. Evian Feb 2012 – Feb 2015

Role: Business Continuity Management.SPOC

Environment: ECC 6.0, SEM (BCS), BI 7.0, Oracle 9.2.0.1.0, Win 2003 Advanced Server, Lotus Notes Description: Deutsche Bank AG is an international universal bank with its headquarters in Frankfurt, Germany. The bank employs more than 80,000 people in 72 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, and origination of debt and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Responsibilities:

Interacting with client teams to develop and validate transition solutions and proposal and carrying out due diligence.

DB with its global existence has its complete business at stake when it comes to the Production support. A slight disruption or delay in support services has a major impact on its business. To ensure a BAU (Business As Usual) state for DB, IBM has come into an agreement to provide critical services even though there might be setbacks in providing support

I am responsible for the Business Continuity Planning and execution for all the locations - Hyderabad, Pune and Bangalore. Identifying the critical resources, critical services/deliverables, coordination with local support authorities, planning strategies to ensure minimal impact, testing the BCP plan and setting benchmarks for improvements are the major responsibilities in my role as a BCP Manager.

Planned and executed the BCP tests - Alternate location testing, Table Top Awareness, Call tree tests Evian Feb 2012 – Feb 2015

Role: SAP Security Consultant

Environment: ECC 6.0, SEM (BCS), BI 7.0, Oracle 9.2.0.1.0, Win 2003 Advanced Server, Lotus Notes Description: Deutsche Bank AG is an international universal bank with its headquarters in Frankfurt, Germany. The bank employs more than 80,000 people in 72 countries, and has a large presence in Europe, the Americas, Asia Pacific and the emerging markets. The bank offers financial products and services for corporate and institutional clients along with private and business clients. Services include sales, trading, and origination of debt and equity; mergers and acquisitions (M&A); risk management products, such as derivatives, corporate finance, wealth management, retail banking, fund management, and transaction banking. Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

Responsibilities:

Role administration using PFCG. Involved in creation of new roles and modification of existing roles based on the business requirements.

Involved in profile generation activity to reload the Entity and UBR structures in the DSO’s

Worked closely with the internal audit team, provided the reports based on the requirement and presented the Security strategies of Deutsche Bank to the external KPMG auditors.

Worked with the Role owners and the process experts for SOD conflicts and after due assessment performed appropriate remediation.

Involved in SOX compliance activities and internal audit remediation cycles.

Actively participated in the Annual Recertification exercise taken up by the bank, extracted the reports and assisted the Regional Business Owners in recertifying the users based on position and location.

Maintained the Critical Authorizations and Tcodes in the Rule architect and audited the usage on a periodic basis.

Creation of new business roles/modification of existing business roles and its transportation across the landscape.

Expertise in SAP Security Production Support & Day to day troubleshooting of SAP authorizations issues.

Extensive support during Rollout Projects, Regression testing, Coordination with teams during Releases apart from the daily support activities.

Weekly housekeeping tasks to ensure a clean and secure compliant environment.

Expertise in SAP Security Production Support, extensive troubleshooting of authorization related issues and providing timely resolution to the related incidents.

Worked with ABAP team on the custom transactions and maintained the check indicators using SU24.

Extensive use of User Information System and Trace utilities to analyze the authorization issues.

Analyzing the failed transports and finding the root cause for the same.

Involved in User access provisioning through the SAP workflows.

Involved in providing on call support for the priority incidents and during the cutover releases. Celestica Mar 2010 – January 2012

Role: ID and Access Management Lead (Mainframes/Oracle) Environment: TOAD, Remedy, Custom client specific tools Description: Celestica Inc. is a Canadian multinational electronics manufacturing services (EMS) company headquartered in Toronto, Ontario. Celestica’s global manufacturing network comprises more than 20 locations in 11 countries in the Americas, Europe and Asia, delivering end-to-end product lifecycle solutions DB Artos Application which processes monthly banking transaction and format the data, where various types of calculations and rules are to be followed without error. Writing SQL-queries to check the processes chain and other related task. Solving all types of access related issues raised by the business and Users. Responsibilities/Tasks:

Leading a team of 9 members and providing Production support to global users.

Creation of User access on Production and test environment.

Creation of business roles and adding the roles, profiles to the users upon request

Set up the New Roles creation, uploading them to the production environment by writing SQL-query using TOAD.

Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

Enhancing the table space for business users

Setup the user access to Business users, including both internal and External vendor of the Bank

Standardized of business roles and adding the roles, profiles to the users upon request

Creating Logical System and assigning systems.

Creating and assigning RACF Groups.

Creating and assigning Sart/GVO groups.

Creating and assigning access to DBKEXT domains

Assigning bundles for test UAT and production environment

Worked with the Role owners and the process experts for SOD conflicts and after due assessment performed appropriate remediation.

Performing Annual user, role recertification

Extensive support during Rollout Projects, Regression testing, Coordination with teams during Releases apart from the daily support activities

Created custom risks/risk ID’s and incorporated them into the global rule set in Compliance Calibrator.

Performing Annual user, role recertification.

Generating the Rule book.

Based on the extracted SOD report, performed timely cleanup of roles and user access.

Was involved in providing the support during the Warranty period post GO LIVE. Parallel roles to share the best practices across different IBM projects: eBay,USA Sep 2009 – Mar 2010

Role: Major Incident and Problem Management

Environment: Custom client specific tools and methodologies Description: eBay Inc. is an American multinational corporation and e-commerce company, providing consumer-to-consumer sales services via Internet. It is headquartered in San Jose, California, United States. eBay is a multi-billion dollar business with operations localized in over thirty countries. Our team provides the production support to the eBay internal users across its various customized application and SAP. Responsibilities:

Used the best practices from previous learning/experience and adopted it in this project during its transition phase.

Joining in all Major incidents and ensuring that’s its resolved within the SLA and identifying the RCA owners and assigning them

Performing the trend analysis on the incidents, problem records in order to reduce the incident count as part of Proactive Problem

Conducted one on one discussion with resources to identify the reasons for dis-engagement. The prominent amongst them was mis-match of skill set with the nature of actual work.

Defined shift cycles to reduce the burden on the resources and at the same time ensured that the work deliverables are not affected.

Continually monitor IT resource usage and promptly identify capacity issues; provide to Health Net capacity trending information to allow for forecasting future capacity requirements. Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

Maintaining a centralized contact database with all the contact information for different support groups and updating them periodically.

Maintaining a track on all RCA’s and Action Items.

Preparation of monthly best in class metrics report ( service level management ) to ensure that all the tracks meet their SLA’s.

Introduced the RCA template to capture the in depth analysis of the sequence of events and the root cause.

Created an induction deck and defined the onboarding process

Updating the support documents and publishing the newer version anytime a change happens in the support structure.

Follow-up on all RCA’s and AI’s and ensuring closure within the due dates.

Joining on all Major incidents and ensuring that’s its resolved within the SLA and identifying the RCA owners and assigning them.

Chairing Weekly and Monthly calls with the Service Executives discussing previous week’s performance and identifying scope of improvements and formulating an action plan. AT&T, USA Feb 2008 – Aug 2010

Role: SAP Basis Consultant

Environment: SAP 4.6C, Oracle 9.2.0.1.0, Win 2000 Server Description: AT&T is at the centre of the communication revolution. It is the number one wireless company in America and the largest telecommunications and Entertainment Company in the universe! AT&T has developed a culture that recognizes individuals who have the visto see the road ahead and the ambition to plot its course. Responsibilities

Monitoring the transports across landscape.

Analyzing the audit logs and reporting it to Security custodians for remediation.

Worked on the SOD issues and its remediation to comply with the required business standards.

Involved in extraction of SOD conflicts report on a periodic basis.

Provided on call support during the weekends and over the Cutover Releases.

Coordinating with other functional and ABAP support teams to resolve Security related issues.

Importing Transport requests across the landscape.

Monitoring the logon groups, balancing the load among the application servers to provide higher system availability to the users.

Performing system health checks on daily basis.

Background jobs management like checking the status of SAP standard background jobs, reviewing any cancelled jobs, monitoring of critical jobs, and scheduling background records upon request.

Daily and weekly print queue monitoring, analyzing the delayed spool jobs and solving end user printer troubleshooting.

Creation of new roles using Profile Generator to cater to the new business requirements.

Troubleshooting of authorization issues using the SU53 screens and trace analysis.

Preparing the analysis reports using the User Information System.

Importing transports across the landscape.

Responsible for daily monitoring of the R/3 servers, work processes, background jobs and system logs. Sainath Pathuri ac3eae@r.postjobfree.com

Mob: +91-888-***-****

+91-967-***-****

Monitoring SAP Buffers and escalating to Level 3 support.

Monitoring of failed updates and informing the user.

Installation of front end SAP GUI

Trainings and Certifications:

ITIL Intermediate – SO/ST/SD/CSI Certified.

IBM DB2 9 DBA for Linux, Unix and Windows Certified.

Six Sigma white Belt Certified.

PM54G Project Management orientation certified.

SAP Basis

IBM Mainframes

ISO 27001:2013 Certified Lead Auditor.

ISO 27001:2013 Certified Lead Implementer

SAP BASIS SKILLS

Role Administration

Audits

User Administration

Daily Monitoring, Troubleshooting and Support for ERP SAP R/3

Configuring RFC connection between the systems in the landscape

Monitoring and scheduling various job chains for background jobs, Work Processes

Administration and maintenance of Clients

PERSONAL VITAE

Address : Flat No 2, Block No:10,

Dilshuknagar, Hyderabad

India – 500035

Date of birth : 6th May, 1986

Passport Details : Passport No.H1675680

Place of Issue. Hyderabad

Expiry: 2018

EDUCATION

Bachelor of Computer sciences from Osmania University Hyderabad Completed with Distinction.



Contact this candidate