Nourhan Ibrahim Hamid Hussein

Address Block *, St 5, ln 6, Building 103, floor 7, app 20, Al-Salmya, Kuwait

Mobile (+965) 696 - 47741

E- mail ac3e5o@r.postjobfree.com

OBJECTIVE

To take a challenging post for understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.

PROFILE

●Results-oriented business professional with a proven ability to improve customer retention, and increase team productivity.

●Interactive and fast enough to learn new technologies.

●Flexible and adaptable – able to maintain a good attitude under pressure.

●Ability to succeed in deadline-driven environments. Excellent team-building skills.

●Wide knowledge in re- engineering concept.

●Ability to make people understand and convince them.

●Ability to produce the best result in pressure situations.

●Ability to work in team as well as individual

EDUCATION

9-Month Program Diploma – Information Technology Institute

2007 – 2008

Major: System Development

Graduation Project: WAN Monitoring and Forecasting Tool

Developed a network programming tool to be used in EgyNet (project sponsor) for network planning, the tool monitors the traffic utilization on network trunks (about 500 links), stores the readings in an appropriate means, compresses older data, and records the links growth.

B.Sc. Faculty of Computer Science – Helwan University

2003 – 2007

Major: Computer Science

EXPERIENCE

Vodafone Egypt 12/2014 – 06/2017

Consumer Services Senior Engineer

-Responsibilities

Responsible for architecting, designing, implementing, commissioning Consumer platforms/interfaces.

Lead vendors’ technical team ensuring complete alignment to

Vodafone targets.

Widen the scope of the currently offered services, expand the existing capabilities of the Consumer Products team, and ensure speed to market through working with subcontractors

System analysis and Configuration.

Project Management of small-scale projects

Transform function requirements into technical design

Work within a team to configure off-the shelf systems

Implement user requirements and technical design specifications for various applications.

Maintain dimensioning rules, system resources, and traffic distribution

Participate in testing applications

Technical documentation of configured applications

Follow Vodafone Methodology and processes

Liaise with different business domains to capture business requirements and ensure readiness for smooth processing by subsequent Technology teams.

Conduct workshops with all stakeholders to analyze & validate the requirements to ensure deep understanding and wide approval of requirement specifications and related use cases

Consolidate & manage High Level Requirements.

Align with peers to ensure consistency and avoid redundancy in requirements.

Global Consulting Services (GCSSD)

07/2011 – 04/2014

Business Analyst and Project Coordinator

-Responsibilities

Currently working in the System Development and Implementation team for Nissan USA and Canada (Outsourcing).

Managing projects related to Nissan Parts Sales Tracking tools.

Responsible for day-to-day management and execution of the project, including

management of the client business and technical resources to meet work plan target dates. Facilities issue resolution and risk mitigation.

●Communicates issues, risks, changes, and progress to the Project Steering Committee.

●Responsible for all client communications, conflict resolution, and compliance on client deliverables.

●Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.

●Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

●Ensures that all processes and procedures are completed, quality standards are met.

●Communicates the client's goals and represent the client's interests to the team.

●Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

●Reports to the Account manager, providing regular input on all account activities, including status and call reports on a weekly basis.

●Analyzes requirements and process flows provided by the client and compiles list of clarification questions.

●Communicates Requirements with team.

●Documents project requirements, Process flows and data mapping. Conducts functional testing.

Other Projects:

Freedom Communications

e-motion Promotional Solutions

03/2010 - 06/2011

Project Coordinator and Service Delivery Associate

-Responsibilities

●Participate in clients meetings to discuss projects requirements and structure.

●Participate in preparing system requirement specification document, project management plan document, statement of work document, site maps, CMS modules document.

●Communicate with clients through e-mails and meetings to monitor and control projects milestones and modifications.

●Present projects tentative designs and test demos for clients.

●Communicate with design and development teams to explain and discuss client’s requirements.

●Participated in a training program called Software Process Implementation Guide (SPIG) organized by Software Engineering Competence Center (SECC) to help the small and medium enterprises to raise the quality of their products by using modern software development processes and practices. We have passed the assessment and evaluation session with a grade 65%. The program includes the following modules:

●Project planning.

●Requirements management.

●S/W product engineering.

●Configuration management.

●Peer reviews.

●Quality assurance

.

-Projects:

Egyptair – Dutyfree website;

Egyptair - Karnak website ( www.karnak.egyptair.com)

USAID - Aid to Artisans website (www.aidtoartisans -egypt.org)

Roto Group website (www.rotografia.com)

Grass Co. website (www.grasscorp.com)

Entag & Ecaru website ( www.entag.net, www.ecaru.net)

Al-Firoz website

Arma Group website ( www.arma.com.eg)

El Sewedy Industries Group website ( www.elsewedyindustries.com)

Satyam Computer Services

05/2006 - 06/2007

.Net Developer

●Developing web applications using C#.Net, VB.Net, ASP.Net and SQL Server 2005.

●Understands technical and functional design requirements.

●Assists in physical and logical database design.

●Creates prototypes for client engagements.

●Designs, codes, and tests technical solutions.

●Identifies system deficiencies and recommends solutions.

SKILLS

MS

Word

MS

Outlook

MS Publisher

MS

Excel

MS

Access

Windows

MS

PowerPoint

MS Project

Bilingual- Speaks, writes and understands fluent English

PERSONAL INFORMATION

Marital

Status

Married

Nationality

Egyptian

Date of

Birth

July 1st, 1986

Driving

License

Valid

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