KALIAPPAN.S

No: ***B, Brindhavan *rd cross, Ram Nagar South extn, Pallikaranai, Chennai – 600100, Tamil Nadu.

Mobile : +91-950******* Email: ac3e33@r.postjobfree.com

PROFILE SUMMARY

1.6 years of experience in the field of IT Services. It primarily includes Supporting and L1 Troubleshooting of SQL Job Monitoring. Hands-on skill in the support of advanced enterprise management and administration solutions for improved performance, greater flexibility, better security, and reduced overhead.

PROFICIENCY

ETL Tool : Informatica Power Center 9.6 (customized version of Jira)

Scripting : HTML

Operating System : Unix, Windows

Database Worked : ORACLE, DB2, Ms SQL Server 2008

Monitoring Tools : CISCO TIDAL, Unix Cron Tab

Ticketing tools : BMC Remedy, Service Now

Other tools : TOAD for DB2, ORACLE SQL DEVELOPER, Putty, WinScp

Summary

Good understanding in Retail Domain.

Good knowledge in ticket management tool, Tidal job and server monitoring Tool.

Hands on experiencing monitoring Data load batches as part of Enterprise Data Warehouse (EDW).

Responsible for SLA for Extraction, Transformation, and Loading of data from heterogeneous sources into Enterprise Data Warehouse.

Beginner level of experience in developing Informatica Mappings and transformations.

Good Knowledge Over database like SQL Server 2008.

Excellent inter-personal and communication skills and ability to work individually as well as in a team.

Capable of adapting to difficult changing situation with delivering positive results.

An effective Team Player with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team.

Strong understanding on Customer relationship.

Easy adoptability and accessibility to any environment.

WORK EXPERIENCE

Worked as a Support Engineer in HCL Technologies, Chennai through Collabra Technologies Pvt. Limited (Sep 2014 – April 2016)

Key Skills Summary And Experience

Worked as Support Engineer for HCL US Customer.

Technical Responsibilities:

TIDAL Batch Job Monitoring.

BMC remedy Tool Tickets creating and analysis resolve the issue as well closing Tickets.

Unix Cron Tab Job Monitoring

Worked in DB2 and Oracle DB Environments

Handled and resolved batch failures and critical incidents with the help of KEDB

Updated the KEDB and Run Book made it a living document ever

Hands on experience in BMC Remedy tool

Handled Admin related issues and performed load balancing in Informatica.

Performed health checks of the Informatica environment to find the stability.

All errors encountered were documented using an Issue Log. Interacted with team members to resolve the errors encountered.

Handled monitoring activities and executed failovers when there is a workflow failure.

Involved in performance tuning of mappings, identifying source and target bottlenecks and worked with the sessions and workflow properties to improve performance.

Performed Unit tests on all the mappings developed and documented the test cases and test results.

Worked on ITIL Framework for Incident Management, Change Management & Problem management.

Working on Production failures, analyze that failures and provide a RCA (Root Cause Analysis) and close that issue.

Handling Data Transfer, All application related issues

Creating cases and Incident Tickets for the user’s issue using BMC Remedy

Creating the process documents as per the client requirement

Co-ordination with Onsite counterpart on the daily tasks and deliverables to be done.

Groomed them to handle and co-ordinate client issues based on severity.

Creating the Documents of Installation and Troubleshooting and make training to Internal Service Desk Team.

ACADEMIC PROFILE

B. E (Computer Science and Engineering), SNS College of Engineering, Coimbatore.

Anna University (2009-2013) 6.04 CGPA

HSC, Government Higher Secondary School, Dharapuram.

State Board 2009, 70.3 % (XII STD)

X STD Government Higher Secondary School, Dharapuram.

State Board 2006, 73.6 %

Personal information

Date of birth

:

07 Jan,1991

Linguistic Proficiency

:

English, Tamil, Telugu

PAN Number

:

CPJPK7562K

Hobbies

:

Playing Games, Learning new technologies.

Interests

:

Surfing net, exploring tech stuff.

Marital Status

:

Single

Declaration:

I do hereby declare that the information given above are true and correct to the best of my Knowledge and belief.

Place: Chennai Signature,

Date: (Kaliappan S)

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