field representative, sales and marketing
Resume:
Personal Information
Over ** years experience in Hotel,Restaurant and Bar management and operations.
Expertise in planning, marketing, cost analysis, budgeting, expense control
Quality management staffing and training. ( I call EXTRA MILE TRAINING the best topic that I had for the staff)
Strong leadership skills with the ability to manage and motivate staff to achieve results.
Track record of success reducing costs and increasing revenues.
Developed rapport with customers and received the People’s Choice award for Best Food and Best Service in consecutive years.
Trained service staff to completely focus on delivering a quality customer experience.
Instituted theme nights while tending bar to draw wider variety of customers.
Managed daily operations of business with strategy monthly sales through improved
Management techniques, attention to detail, inventory control, and developing vendor relationships.
Conceptualized and directed marketing campaign designed to grow client base.
Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives. Recruited, trained, and motivated staff of cooks, servers, and bartenders.
Fostered a team atmosphere through coaching, training, communication, and motivation.
Scheduled work shifts for 80 - 100 employees, cutting costs by standardizing processes and products to improve efficiency. Produced first version of customer service handbook.
Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
Verified incoming shipments, checking specifications and quantities. Rejected damaged goods and arranged for return to vendor.
Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.
Developed expertise with computer software including Excel and Daily Sales Report
Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
Developed rapport with customers and received the People’s Choice award for Best place in town.
Trained service staff to completely focus on delivering a quality customer experience.
Instituted theme nights while tending place to draw wider variety of customers.
Sept 2016 – Present
PERNOD RICARD SINGAPORE PTE LTD
Field Representative
Market & Environment, Commercial Strategy, Results Orientation, Negotiation Techniques, Promotion, Merchandising, Evaluation of Commercial Activities, Customer relationship Management, Sales Team Management January 2012 – sept 2016
Sagita Puspa prima Abadi
Corporate FB Director
Managed all fb business hotel sagita and Airport
lounge Balikpapan and Jakarta (premiere lounge)
January 2011 – January 2012
Blue Eyes bali
General Manager
Managed all operational and marketing strategy club and karaoke And set up new building adora
the biggest one stop entertainment in bali.
December 2009 –December 2010
Illigals Hotel and Club Jakarta
General manager
Managed All operational Hotel and entertainment
.
April 2008 to November 2009
Red Square bar and Geisha Exceutive karaoke
Hotel Sagita Balikpapan,Indonesia
General Manager
Managed all operational,floor and back office
management and marketing Strategy in order to maximum Result September 2007 to april 2008
Odeum Bandung( one of the biggest club in bandung ) General Manager
Managed entertainment in bandung with new concept
of night life Jakarta for the local market.
September 2006 to September 2007
Operational Manager
Alila Hotel Jakarta and Spark hotel Jakarta
Shanghai Storm restaurant,Coda Karaoke and MNB Bar jakarta Operational manager to controlled all operational f&b on those hotel with some restaurant and bar.
September 2005 to September 2006
Blue sky Hotel Balikpapan
CB club Manager
Managed all operational entertainment include training all talent about new concept of theme night and show.
January 2005 to september 2005
Sol Melia Nusa dua bali Indonesia
Manager Entertainment
Created all daily activities with partner of Russia, Spain and Japan gro to completed all task recreation for the round the world client tour. December 2002 to December 2004
Le Meridian Hotel Jakarta
Club Manager
Food and Beverages Manager including FB Kitchen
To created fb product and service in order to follow the regulation From International chain management by training manual system. February 2001 to December 2002
Four Season Hotel Jakarta
FB coordinator
To set up new lai ching restaurant from
Asiatique and all restaurant western in all creation food and beverages
November 1998 to January 2000
Holland American Cruise line
Head Steward ZAANDAM
To make sure all function on preparation and service from all country doing standard USPH system to reported excellent service and hygiene standard include coast guard trial.
November 1993 to November 1998
Grand Hyatt Hotel Jakarta
Asst Manager
Grand café, Seafood Terrace, Fountain Lounge, Oreilys PUB and BAR, Banqueting, out side catering,sumire Japanese restaurant, room service. as a Hyatt person with Hyatt tracking FB . that I was move on every year to other department including Hyatt Singapore to follow cross training programmed in the best employee of the year 1995.
January 1992 to November 1993
Borobudur inter-continental hotel Jakarta
Banquet Operational waiter
To work as a sign in selection function with the standard of service being training.
In 1991 - 1992
Mid Plaza Chikara –Tei Japanese Restaurant
As a Casual cook helper tepaniyaki
Doing working after daily activities in senior high school as a par time job and training.
We better never stop about work, creative and pray also what we can do better for our family god always with us
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