PROFESSIONAL SUMMARY

Innovative Quality Assurance analyst with 7 years of experience in software testing and quality assurance analyst, highly motivated professional with proven ability to assess the opportunities, and leverage strengths to support project delivery.

CORE COMPETENCIES

Requirements Analysis/Grooming • Requirements Elicitations • SQL server 2012

Certified Scrum Master • Tools (JIRA, HP ALM, Rally, ALM, TFS)

• Quality Assurance (Performance Testing, Functional and Non Functional, UAT, Regression, System testing

Project Management Test Strategy and planning • Certificate of Mastery from (CBAP)

Knowledge of ETL/ Data Warehousing.

EDUCATION:

•Master’s in Business Administration, International University (London Center)

•Management Diploma A.B.E (Association of Business Executives, London)

•Worked and supported applications that made use of varying technologies( Java, Web Services,.Net, C#)

•Computer proficiency and working knowledge of Windows XP, MS Office, SQL queries.

KEY PROFESSIONAL EXPERIENCE:

AAA Institute, Woodland hills, CA 07/2017-Till Date

Instructor: Tutors students on Business Analyst/ software testing fundamentals.

Wells Fargo, Santa Monica, CA

Role: QA Analyst (Contract)

Duration: Aug 2017-Oct 2017

Provided functional system testing services on CRM applications for Capital Finance group to ensure production readiness. Created test strategies and plans; executed test cases and regression suites for new system development and maintenance changes; analyzed and recorded defects into the Mercury Quality Center tool and retested to closure; restructured and simplified the test schedule and reduced required testing resources.

Created test cases from very high level user stories in Jira.

Contributed in the following capacities: Scrum Master (facilitating daily stand-up meetings) Participated in monthly sprint planning, weekly story planning, daily stand-up meetings, and presented methodologies to leadership during sprint reviews.

Executed 200 test scripts on ALM and updated User stories in Jira with screen shots.

Organization: Sigue Corporation, Sylmar, CA

Role: QA Lead Analyst (Contract)

Duration: Aug 2016-April 2017

QA Lead responsible for testing and quality assurance of Global Initiative (Control Money) Project and CRM Dynamics project; delivered the test strategy, plan and execution schedule for releases and managed the defects triage and lifecycle. Implemented STLC for the testing team for Control Money project – from requirements review (static testing) through Functional, Regression and UAT phases

Collaborated with Development Team, Project Management and Testers to ensure successful delivery of releases.

Managed and executed 132 compliance and regulatory test cases (OFAC).

Responsible for the development of end-to-end and UAT Test Scenarios, Detailed Test Plan, Test Cases for CRM and Control Money projects and executed 200 test cases.

Facilitated Sprint Ceremonies and managed and conducted daily stand up meeting.

Implemented and managed gap/fit for phased releases of requirements, which in turn streamlined requirement release and increased production time by 15%. .

Managed the removal of impediments and obstacles for developers and testers

Empowered the team to make system and process improvements captured in sprint retrospective meetings

Led the team’s efforts towards continuous improvement and build the team’s agile knowledge.

Wells Fargo Bank NA, San Leandro, CA

Role: BA/UAT Coordinator. (Contract)

Duration: May 2015- May 2015- May 2016

Responsible for driving the development of Business Requirements, Functional Specifications and Test Execution for the Foreign Exchange Global Branch Expansion Universal Banking Project - a SWIFT-certified application solution for retail, corporate and foreign exchange market.

Led JAD sessions to gather business, functional requirements; responsible for documentation of process flow, use cases and technical specifications

Implemented STLC for the testing team.

Managed and conducted defect triage meeting.

Managed the removal of impediments and obstacles for testers

Managed 3+ levels of testing Functional, UAT and Regression and executed 400 test cases.

Streamlined the complete regression suite for Pega System (Swift) that resulted in productivity increase of 25%

Managed and coordinated System and UAT testing during QA phase and production validation

Experience in Pega 6.1, HP Quality Center 11.0, SQL Server UI, Microsoft Office Products (Excel, Word, Access).

Bank of America, Simi Valley, CA

Role: Business Analyst/QA Analyst Lead (Contract)

Duration: Feb 2013 to Mar 2015

Delivered multiple releases of Loan Modifications (LMA) Mortgage Application and LOS (Encompass application). Proven skills in problem solving, analytical skills in the areas of business analysis, test planning, test case development and test execution.

Elicited requirements for small enhancements and initiatives using requirements gathering techniques like observation, Interface Analysis, Document Analysis, Brainstorming and facilitated JAD Sessions.

Assisted business owners in prioritizing requirements using MOSCOW technique and the All IN Approach and ALL OUT APPROACH.

Authored BRD’s and FRD’s for enhancements and initiatives and conducted walkthroughs with the stakeholders.

Responsible for preparing the test strategy, Test plan, test cases and test execution of various test phases including End to End testing (Functional Testing, Regression Testing, Web Testing, Back-end Testing, System Testing, User Acceptance Testing, Performance testing and Compatibility testing)

Participated in test planning, writing test plan, and test cases within PEGA PRPC.

With expertise in defect tracking life cycle process, managed defect triage to resolve issues and close defects

Identified ways to continue to refine and improve QA/UAT processes across the organization, which increased production by 15%

Experience in various systems such as Pega systems, CRM, Sales force, LOS, Equator, DOJ (Breach) and UW UI, CRM Sales force.

I Payment Inc., Westlake Village, CA

Role: Jr Business Analyst/QA Analyst (Contract)

Duration: June 2010 to Nov 2012

Partnered closely with the software development team and various lines of business to execute the projects and programs to deliver business value. Developed test plans and strategies and examined all aspects of the program from a clients or end-user's perspective. Typically involved in working on more than one project at a time.

Facilitated JAD sessions and conduct interviews with team members and stakeholder to elicit business requirements and feature, functional requirements

Identified business methodologies and defined applications configuration to support and streamline existing processes.

Worked closely with technical delivery teams during implementation of enhancement and bug fixes

Analyzed and reported problems, identifying appropriate resolution and implemented resolution.

Monitored trends to identify potential areas and recommended enhancements to the system process, which cut down processing time by 35%.

Led UAT, System, Functional and End to End testing for various enhancement and initiatives.

Good understanding of Payroll Package and Accounting fundamentals.

Used Mets physical test grid and Load Runner for rapid Web Testing in a high-velocity environment.

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