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Customer Service Accounts Payable

Location:
Winston-Salem, NC
Posted:
November 18, 2017

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Resume:

M. Deborah Dediare

**** *** ***** *****, ******* SALEM, NC 27105 * 336-***-**** *Email - ac3dzs@r.postjobfree.com

Objective: Seeking an Accounting position that will utilize my knowledge and skills as contribution towards the success of the company. I would like to utilize my educational knowledge, professional skills, and proficiency in accountancy principles and computer skills to contribute towards efficient running of the organization.

Career Profile:

Detail-oriented, efficient and organized professional with extensive experience in the accounting field.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent customer service and time management skills, goal-driven, with the ability to work independently, as well as with others (with little or minimal supervision).

Highly trustworthy, discreet and ethical.

Resourceful in the completion of projects, effective at multi-tasking.

Experience:

(iHireNetwork Inc) Syngenta Crop Protection Inc Greensboro, NC

January 2016 – September 2017 Financial Analyst 1

Requesting activities related to Procure-to-Pay processes.

Managing EASYprocure and Invoice Management activities. These activities include:

Purchase Order creation, Vendor Management Data activities, Invoice processing, Purchase Order Tracking, Invoice tracking, Invoice reporting, troubleshooting, and participating as a member of the Key User Group.

Interfacing across supported department to ensure correct and timely processing of above items.

Providing Key User support to supported department, including supplemental training and troubleshooting.

Serving as a liaison between supported department and P2P groups, including attending Key User meetings and sharing best practices.

Providing reporting on an ad-hoc basis to support P2P activities.

Providing other administrative/accounting support as needed.

(Accounting Principals) Ingersoll Rand Mocksville, NC

December 2014 – September 2015 Accounts Payable – Issue Resolution

Completes payments and controls expenses by receiving, processing, verifying, and reconciling invoices.

Reconciles processed work by verifying entries and comparing system reports to balances. Reviews invoices for appropriate documentation and approval prior to payment

Processes 3 way P.O. matching invoices; uploading invoices into system, set invoices up for payment and prioritize invoices according to payment terms.

Analyzes and reconciles accounts payable transactions; matching invoices to checks, taking necessary measures to correct short-pays and duplicate payments, monitoring accounts to ensure prompt processing/payment on vendor’s invoices.

Processes and follow-ups on rush items.

Researches and resolves purchase order issues, pricing or payment discrepancies and documentation; ensuring credit is received and processed for outstanding memos; monitoring check payment voiding and re-issues.

Collaborating with material acquisition and Receiving coordinators to obtain Proof of Delivery of deliveries made from supplier to resolve issues regarding missing receipts and purchase order delivery issues.

Partnered with sub-team and other departments to achieve root-cause resolution of vendor’s expectation.

Verifies vendor accounts by reconciling monthly/yearly statements and related transactions.

Reconciles and maintains vendor statements, correspond with vendors and respond to vendors’ inquiries.

Accomplishes accounting and organization mission by assisting with invoice/payment related projects as needed.

PepsiCo Winston Salem, NC

October 2013 – January 2014 - Issue Resolution Specialist

Served as a primary contact for Field locations with understanding of both internal and external processes to achieve root cause resolution of customer expectations.

Researched and resolved the root cause of discrepancies between customer’s payment and the PBC invoices.

Provided accurate and timely root cause resolution of customer’s expectations while identifying and escalating Case Tracking System (CTS) and portfolio issues.

Partnered with sub team and other departments to achieve root cause resolution of customer’s expectation.

Analyzed large volume of reason codes, across a wide variety of disputes/inquiries.

Researched and sampled customer deductions to determine trends and raise visibility to reoccurring discrepancies.

Retrieved daily report to obtain and track information in order to facilitate overall case volume reduction.

Christ Redemption Ministries Inc Winston Salem, NC

May 2008 – October 2013 - Jr. Accountant/Administrative Assistant

Managed accounts payable, payroll, bank deposits, funds account (members contribution), bank reconciliation, and cash disbursement.

Prepared and reconciled general ledger accounts with bank statements; and executed spreadsheets for monthly financial reports.

Monitored and ensured proper bookkeeping of all financial transactions of the church.

Prepared annual accounts and financial reports for IRS purposes.

Collaborated with the Administrator to implement policies and procedures governing cash disbursement; maintained proper documentation of all financial activities to reflect the church financial position.

Liaised with the Church Administrator, Senior Pastor, volunteers, church personnel while making necessary arrangements to ensure timely coordination and smooth operation of most church activities.

Analyzed and recorded all financial contributions; processed annual contribution receipts for all donors; with utmost confidentiality.

Provision of financial statistics, reports and other financial information to Senior Pastor upon request.

Implemented cost saving procedures to consistently reduce travel expense and other costs incurred by the church.

Maintained detailed calendars to coordinate church meetings, conferences, and special events; supervised volunteers and other support personnel.

Coordinated extensive domestic and international travel arrangements, including air, hotel, and car.

Monitored the inventory control of all church supplies and took necessary measures to ensure adequate supply levels.

Performed general office duties and administrative tasks as needed.

Hands across the Triad, Winston Salem, NC (Part Time)

May 2006 – August 2013 Billing/Payroll Clerk

Processed and examined the details of employees’ hours worked and made necessary adjustments to ensure the accuracy of service (hours) reported on each finalized invoice.

Prepared and mailed clients’ invoices (weekly, bi-weekly, and on monthly basis)

Collated employees’ hours for each pay-period and acted as back up for the outsourced payroll firm.

Researched and reconciled discrepancies associated with the client’s invoice, and responded to clients’ inquiries.

Sara Lee Business Services, Rural Hall, NC

May 2005 – May 2006 Accounting/ Customer Service Specialist

Performed Balance sheet account reconciliation and analysis.

Prepared and uploaded journal entries from templates.

Processed and ensured the accuracy of incoming legacy system interfaces.

Assisted with the close process for all SLBS customers with accuracy while keeping to deadlines.

Assisted with the preparation of the quarterly and annual tax kits required by Corporate.

Maintained and updated the GL system while assisting with resolution of business unit questions and contributing to supportive team environment through cross-functional understanding and knowledge sharing.

Human Resources Administration, New York, NY

August 2002 – January 2003 Accounting/Client Service Specialist

Reviewed vendor’s invoices prior to payment.

Analyzed and reconciled MIS reports and performed comparative review with off-site data.

Managed and monitored the budget and cost effectiveness of the imaging expenditures.

Examined and submitted reports on the invoice reconciliation process, while making recommendations for revising the current procedure in place.

Performed audits and follow-up for documents pertaining to the invoice reconciliation process.

Prepared and submitted accurate, precise and reconciled invoice to the Imaging Project Manager for submission to the Office of Accounts Payable for prompt payment to the outside vendor.

Generated monthly report on vendor’s invoice and responded to vendor’s inquiries.

MCI WORLDCOM, Uniondale, NY October 2001- June 2002 Accounting Clerk

TRINITAS HOSPITAL, Elizabeth, NJ May 2001- August 2001 Accounting Clerk

PAINEWEBBER INCORPORATED, Weehawken, NJ

February 2001- May 2001 Accounting/Customer Service Specialist

Maintaining inventory tracking for communication users.

Verifying with service providers installation and disconnection and conducting cost analysis research to eliminate or clarify discrepancies.

Analyzing monthly telecom expense report for management.

Monthly audit of allocation methodologies in inventories.

Month end reconciliation of variances and processing of invoices for payments.

Monthly reporting of billing review, variance analysis, journal entries and adjustments.

Compiling data for financial reporting and budget predictions and respond to clients’ inquiries.

Skills: Microsoft Excel, Word, Access, PowerPoint, Microsoft Outlook, Oracle.

Education: Moshood Abiola Polytechnic, Ogun State, Nigeria.

Bachelor of Science in Accounting.

(Transcripts available upon request)



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