Pethronia Brown

Upper Marlboro, MD ***** 240-***-****

www.linkedin.com/in/PethroniaBrown ac3dvh@r.postjobfree.com

Dedicated System Analyst

Provide Timely and Efficient Technical Support Ensuring Organizational Success

Computer operations professional with extensive IT background in operation and data center experience. Well organized and self-motivate. Able to take charge and complete tasks in timely manner utilizing exceptional communication and interpersonal skills.

Technical Skills

AS400, hummingbird automation, CA1, CA7, client-server, customer support database, documentation, IBM mainframe utilities, Leadership, Lotus Notes 9.0, Microsoft Word, Access, Excel, PowerPoint, Microsoft Outlook, Windows 7, Windows XP, Service Level Agreement SLA, Software Development Life Cycle SDLC, Sun Server Solaris, Teamwork, technical support, eTOC, TSO / ISPF, UNIX, Veritas Netbackup 7.1

Core Qualifications

Vertias Netbackup Version 7.1

Automation Point Viewer

TapeTrack software

IBM libraryTS3500

SharePoint

eTOC database

Audit Compliance

Microsoft: Outlook Windows 7 Windows XP

Mainframe CA1 utilities Leadership Lotus Notes 9.0

Leadership and Teamwork CA automation point Cisco IP communicator

IBM total storage TS3500 STK Silos

TSO / ISPF AS400

UNIX Veritas Netbackup 7.1 Autosys

PowerPoint Excel Access Word

CA scheduler Sun Server Solaris

PROFESSIONAL EXPERIENCE

System recovery CONSULTANT, Upper Marlboro MD

June 2016 to Present

Consult with customers to develop a positive working relationships with team members across the

Organization based on customers’ requirements.

Established and setup tape management systems to execute backup file and restores for disaster recovery.

Provide accurate forecast for operational budget.

Outline solution pertaining to backup files and restore disaster recovery

Work with IT Service Owners and stakeholders to ensure performance trends and validate service

Management best practices are enforced

IBM PORTABLE STORAGE MANAGEMENT, Frederick, MD April 1, 2014 to March 20, 2016

Portable Storage Management (PSM) Analyst

Managed data center library functions on daily basis, ensuring standards are in place. Worked with both Tape Track and eTOC software, incorporating both systems in compliance with company guidelines. Ensured customer requirements were met on daily basis.

Maintained weekly eToc tracking database for offsite vendor tapes, ensuring accurate storage of data and information.

Performed weekly metrics reports to upper management, providing record of growth for offsite backups.

Created reports for uploading within evidence repository database, providing weekly statements to management, ensuring procedures following required guidelines.

Manage day-to-day operations, ensuring Service Level Agreements (SLAs) were met.

Supported team members with upcoming projects for reducing monthly storage cost by 50%, coordinating weekly meetings with upper management, ensuring project was completed successfully in timely manner.

Provided training to new employees on operational duties, supporting day-to-day activities.

FANNIE MAE, Reston, VA Feb 2, 1998 to April 1, 2014

System Management Specialist

Performed oversight controls with Fannie Mae media tape operations and library staff. Maintained tapes at Iron Mountain for offsite vaulting. Perform backup restores and document recovery procedures and media audit inventories. Ensures technical and functional designs met business requirements.

Performed UNIX backups and restores, supporting requests from users.

Maintained storage backups for offsite vaulting on weekly basis, at offsite facility in event for disaster recovery.

Installed software upgrades on various servers, with newer version for tape management system and providing tracking information.

Maintained active inventory for user's, showing backups taken on daily base and compiling with customer requirements.

Updated procedures, supporting documentation changes on SharePoint website.

Generated monthly metric report for upper management on offsite backups, maintaining record of weekly growth on backups and showing trend and usages on monthly basis.

Tracked and reported problem tickets assigned thought Remedy data base for audit purposes.

Conducted yearly audit, on media tapes stored offsite and onsite, meeting company compliance.

Provided application support for AS400, UNIX, IBM Platform and Autosys execute jobs through AutoSys, running upon request.

Purchased media tape from vendor, maintaining active inventory.

Updated Tape Track database with newer version software for better enhancement and more user friendly.

Managed and tracked change control and incident tickets, ensured timely and accurate completion.

Provided new hires with training on operational procedures, according to standards.

Maintained operation of IBM MVS JES2 Mainframe environment, utilizing ISPF / TSO on Hummingbird automation Point system console.

Executed jobs through CA-7, scheduling, adding, deleting, modifying application, scheduling support, and monitoring communication network via VTAM and NETVIEW.

Additional Related Experience

FIRST NATIONAL MORTGAGE CORPORATION, Frederick, MD

Operations Support Technician

HOME BOX OFFICE, Washington, DC

Senior Computer Operator

BT NORTH AMERICA, Rockville, MD

Senior Computer Operator

Education

Bachelor of Science (BS), Information System, University of the Potomac, Washington, DC

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