MARCUS J. LANDIS

*** ****** ****** **** • Smyrna, DE • 19977

Cell: 302-***-****

ac3dv6@r.postjobfree.com

OBJECTIVE:

To obtain an Information Technology Support Engineering position with your company in which I translate my education, skills and abilities into value for the organization and continue to gain resources to continue my education so I can advance in your organization.

SUMMARY OF SKILLS:

Microsoft DOS through Windows 10 & Windows for Workgroups through Server 2016, Novell, VMWare ESXi, vSphere, Xen Server, Management GUI & Hypervisor, Citrix XenApp & XenDesktop, Microsoft Hyper-V 2008 through 2016, Virtualbox, VirtualPC, Active Directory, Microsoft SCCM, SCOM and WSUS, Remote Desktop LAN/MAN/WAN, TCP/IP, Copper & Fiber, FTP, IIS, DNS, Data, SAN, NAS, Application,Print Servers,VPN, VOIP, IP/4 & 6 Cisco & Juniper Routers, Switches(managed & unmanaged) VLans, QoS, IoT, Enterprise Firewall, Anti-virus, Exchange(Spam & Malware), SQL, Sniffer(Wired & Wifi), MS Office Suits & Office 365, MS Project & Visio, Microsoft, Apple, Mac, iOS, Android, Linux, MS Console & Powershell, Helpstar, Track it

CERTIFICATION:

A+, Microsoft Certified Professional (MCP), 26 DCSE certifications.

EXPERIENCE:

IT Consultant, Diversiform Enterprise Smyrna, DE • 01/2004 – 09/2013 • 07/2014 – 12/2016 • 05/2017 – Present

Diagnosed, installed, configured and upgraded operating systems and software

Installed, assembled and configured computers, network infrastructures and peripherals such as printers, scanners, video conference systems and related hardware,

Acted as a technical resource in assisting users to resolve issues with equipment and data.

IT Systems Engineer, RCSSD Technology Office Wilmington, DE • 01/2017 – 05/2017

Installation, troubleshooting and replacing damaged hardware for Red Clay Consolidated School District.

Diagnosed, Installed, assembled and configured computers, network infrastructures, and peripherals.

Imaged, configured and pushed software to systems via LANDesk

Log and resolved issues in Track it helpdesk ticket system.

Acted as a technical resource for employees and other technicians.

Dell Mobile Technician, Sunrise Systems Inc.\UNISYS New Castle, DE • 10/2013 – 6/2014

Assisted customers in the repair of hardware systems for all models of Dell Computers

Provided quality care to customers, quickly handled concerns, communicated procedures/policies to customers

Meticulously handled scheduling and logistics for customer related onsite repair requests

Acted as a liaison for customers regarding Help Desk and 3rd party repair issues

System Support Engineer, AIG Wilmington, DE • 01/2000 – 12/2003

Tracked technical support calls for the IT Department with the Help Desk Tracking System, LANStar

Troubleshot and resolved end-user hardware, operating system, and software related problems

Elevated technical support issues that could not be rectified by the Help Desk

Troubleshot and resolved issues with WAN, LAN, VLAN, firewall, VPN, VOIP systems and other devices

EDUCATION:

Information Systems Security 2014 – 2019 High School Diploma 1998

Delaware Technical Community James H. Grooves High School,

College, Dover, DE Wilmington, DE