customer service / invoicing

Amanda L ai M obile: ( 510-*-**-**** E mail: l ac3dsx@r.postjobfree.com

EDUCATION

Bachelor o f A rts, S ociology, U niversity o f G uelph, G uelph, O ntario Associate o f A rts, I nformation S ystems, G eorge B rown C ollege, T oronto, O ntario Certificate, M anagement & C ommunity S tudies, R yerson P olytechnic U niversity, T oronto, O ntario Certificate, Q uickBooks P ro, F remont A dult S chool C ommunity E ducation P rogram, F remont, C A ATTRIBUTES

● Self-starter, d eadline o riented

● Staff t rainer / motivator / d eveloper

● Schedule c oordinator

● Conflict r esolution

● Report a nalysis

RECENT E XPERIENCE

Administration, V TA A CCESS P aratransit / E ligibility D epartment S an J ose, C A Oct 2 017 - C urrent

● E fficiently p rocess n ew a pplication f orms

● A ccurately u pload d ocuments

● P rovide t imely d ispatch p ackets t o c lients Customer S ervice, T ommy H ilfiger, G reat M all, M ilpitas, C A Nov 2 014 - N ov 2 017

● Customer s ervice a nd c ashier

● Display m aintenance a nd p resentation

Customer S ervice, W algreens, M ilpitas, C A Aug 2 013 - J une 2 014

● Provided C ustomer s ervice a nd c ashier

● Organized d isplay a nd r e-stock m erchandise Event C oordinator, ( MCCS) M ilpitas C ommunity C hinese S chool, M ilpitas, C A Aug 2 010 - J une 2 017

● Planned a nd e xecuted a ll e vent d etails w ithin a cademic c alendar

● Responsible f or d aily s et-up, b reakdown, a nd m aintenance o f a ll a ssociated e quipment

● Conducted p articipant r egistration, a nswered a ll p rogram-related q uestions a nd p repared d aily e vent s ummaries

● Optimized t he e vent e xperience f or a ttendees b y e nsuring a ll o n-site s pecific c hallenges w ere h andled s ufficiently Loan P rocessor A ssistant, K C C apital M ortgage, I nc., S an J ose, C A April 2 012 - S ept 2 012

● Responsible f or o rder p reliminary t itle r eport, p repare c ontract & d isclosures

● Obtain d ocuments a s n eeded f rom c lients. P rovide g eneral o ffice s upport

● Cooperate w ith o ther s taff t o t ake t urn c overing f ront d esk OTHER E XPERIENCE

Store M anager, M ind G ames, T oronto, O ntario Feb 2 005 - A pril 2 012

● Developed m arketing s trategies t o m aintain s tore’s i mage a nd s tore’s s tyle

● Managed s tore m erchandising a nd w indow d isplays, o rganize s pecial p romotions, d isplays a nd e vents a nd m aintain awareness o f m arket t rends a nd m onitoring l ocal c ompetitors

● Control i nventory a nd o rder s upplies

● Executed d aily b ank d eposits a nd b alanced c ash r egistry Research A dministrator, C omputershare, T oronto, O ntario Sept 2 007 - A ug 2 008

● Managed s earch a nd r etrieval o f h istorical s tock r ecords, c ertificates, d ocuments, i nstructions, c orrespondence a nd reports a nd a s ecure f iling r oom w ith a h igh d aily v olume o f d ocument f iling a nd r etrieval Computer O perator / A ccounting A ssistant, T D B ank,Toronto, O ntario Aug 1 990 - A pril 1 992

● Entered F oreign E xchange r ates i nto P aradox d atabase o n m ainframe, c onverted d ata f or u se i n P C a nd p repared complex r eports f rom p aradox d atabase f or f oreign e xchange d epartments e nsuring f ull c ompliance w ith r egulatory requirements, i nvestigated e rrors i n b ranch r eporting f or r econciliation o fficer a nd a dvised b ranches o n h ow t o f ixing e rrors Administrative A ssistant, C ail S ystems L td., M arkham, O ntario April 1 988 - A ug 1 990

● Provided a dministrative s upport t o s ervice t echnicians ( mainframe), u pdated m aintenance s ervices c ontracts, p repared shipping d ocuments f or s hipping c omputer t erminals t o c ustomers a nd d eveloped a nd i mplemented n ew f iling s ystem t o improve e xisting s ystem.

LANGUAGES

English, C antonese, M andarin, J apanese, F rench COMMUNITY I NVOLVEMENT

Tutored f ashion a nd c osmetology s tudents i n c ollege c lasses

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