Tony L. Ellis ac3ds9@r.postjobfree.com 512-***-****

**** ****** ****** **** ********* Veteran 1988

Exceptional Leader, Manager and Decision-maker seeking a position where over thirty years of military experience, technological training, leadership skills, and a passion for teaching will enable me to join a team with a commitment to excellence.

Management & Leadership Experience

Escalations Analyst

Dell Computers

Owner/Operator

Managing Partner

Majik Computers, Retail Store

Majik Net, Internet Service Provider

Skills and Abilities

Experienced speaker and presenter Successful facilitator and negotiator Ability to work with diverse groups

Outstanding writing and communication skills

Team builder, trainer, and mentor

Excellent at multitasking & problem resolution Effective project planning & coordination Focused and goal oriented

Solid leader and decision-maker

Adaptive, calm under pressure

Traditional Education

Executive Master of Public Service Administration

Texas A&M University, 2016-Dec 2017

Master of Science in Education Admin / Human Resource Development

Texas A&M University, 2010- 2016

Master Information Systems (MIS) Graduate-Certificate Homeland Security

University of Phoenix, 2008-2010 Texas A&M University, 2007-2008

Bachelor Degree Nuclear Technology Associate Degree Nuclear Technology

St Edwards University, 2005-2007 University of Phoenix, 2003-2004

Technical Certifications & Experience

Certified Technical Trainer CTT+ Project Management Professional PMP

ITIL Foundations Certified Dell Qualified Trainer

Enterprise Server Technical Support, Email/Chat/Call Queues, 15 years with Dell Computers

Teaching & Speaking Experience

June-Dec 2013

Basic computer skills, email, and Internet

Pflugerville Library Learning Center

March 2013

Guest speaker: Disaster Preparedness

Pflugerville Rotary Club

July 2012

Guest speaker: Citizen on Patrol Program

Pflugerville Downtown Association

Jan-Apr 2005

Basic computer skills

Adult Education Center, Austin, TX

Publications

Ellis, T. L. (2013, September). Training for Disaster with Urban Shield. Natural Hazards Observer, XXXVIII(1), pp. 11-13.

Ellis, T. L. (2013, January 14). Urban Shield: A Volunteer's Perspective. Retrieved from FEMA Lessons

Learned Information Sharing: https://www.llis.dhs.gov/docdetails/details.do?contentID=56703

Ellis, T. L. (2013, February 22). Disaster Training: A Volunteer's Viewpoint of Austin Urban Shield. Retrieved from 9-1-1magazine.com: http://www.9-1-1magazine.com/Ellis-Austin-Urban-Shield

Ellis, T. L. (2013, November 27). Urban Shield: A Volunteer's Perspective. Retrieved from EMSWORLD: http://www.emsworld.com/article/11251320/urban-shield-rural-disaster-preparedness-drill-a-volunteers-perspective?page=4

Military Service

US Navy 1975-1988

Served aboard several nuclear submarines, decommissioning crew of one

Qualified as Radiological Controls Shift Supervisor

Department of Defense Police 2.5 years, attaining the position of Patrol Sgt.

Volunteered with San Diego SWAT K9 Training program for 2 years

Completed Leadership Education & Management Training Program (LMET)

Work History

Dell Computers, Round Rock, TX (07/2002 – Present)

Enterprise Technical Support Senior Analyst, Server

Assist enterprise-level customers with troubleshooting to repair and enhance system performance

Assist and mentor team members in processes and procedures

Led Business Process Improvement (BPI) project that won Dell World Quality Day Competition

Cross-functional collaboration with other departments providing results-driven customer service

Majik Computers - Majik Net, Rockdale, TX (02/1995 - 07/2002)

Owner/Operator (Computers) - Managing Partner (Net)

Responsible for network design, system implementation, maintenance and data security projects

Managed operations of local ISP, increasing accounts from 10 to 500+, in five years

Significantly grew businesses and facilitated the profitable sale in 2002

Preferred Security, Houston, TX (02/1993 - 12/1994

Operations Manager

Managed day-to-day operations of private security company

Negotiated customer contracts, Interviewed, hired, trained, and supervised 100 – 200 officers

MX International Security, Houston, TX (01/1992 - 12/1993)

Operations Manager

Supervised 500+ security officers. Managed supervisory and administrative personnel

Conducted customer site visits and inspections, while providing customer service to all clients

Business Accomplishments

Opened first computer store and internet service, in Rockdale Texas, and growing the companies from initial investment of $3000.00 to a final sale price of $125,000.00 in only seven (7) years.

Working at Dell Computers, submitted Business Improvement Plan (BPI) project, winning world quality day in yellow belt category. Project was used as training model for several years, by BPI trainers.

As Tier-1 technician, selected to assist in opening new support location (Twin Falls, ID) where I evaluated and selected candidates for various positions at the site, including Tier-2 team leads and escalations agents.

As Tier-2 technician, was asked to assist in escalations group, typically semi-manager position, where I made decisions on policy and resolution to customer issues beyond the scope of normal day-to-day.

Social Media & Related

LinkedIn Profile: https://www.linkedin.com/in/tonylynnellis

YouTube Training Presentation

(Are you Prepared): https://www.youtube.com/watch?v=AIDQLxBD6Wk

YouTube Training Presentation

(Dell DSET Tool): http://youtu.be/LuwSt5yVf64

Research Interests

Emergency Preparedness & Disaster Recovery in Rural Communities (DRRC) and

Establishment of Emergency Management & Response Programs in Rural Communities

Memberships and Affiliations

International Association of Emergency Managers Association of Former Students, Texas A&M

Life Member Veterans of Foreign Wars (VFW) American Legion

Pflugerville Citizens on Patrol

Volunteer Experience

Pflugerville Citizen on Patrol Alumni President for 2 years

Citizen’s Emergency Response Team

Seven-year Member Pflugerville Citizen’s on Patrol

“Victim” in 2012 Austin Urban Shield Exercise

Personal & Professional References Upon Request

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