Mayank Shah

Mobile: +965-****-****

Email: ac3djs@r.postjobfree.com Resi. : +965 - 25630452

Alternate Email ID: ac3djs@r.postjobfree.com

Profile: A highly competent and dynamic professional with a successful career spanning 33 years, managing independently operations / maintenance and service functions of all building Electro – Mechanical Services i.e. HVAC, Plumbing, Fire Protection System, Electrical D.G. Sets, UPS Systems, Security Systems. Currently spearheading functions as Group Manager - Service for Bader Al Mulla & Bros. Co. W.L.L – Eng. Group, Kuwait.

Objective: Seeking a challenging senior level assignment as General Manager – Service & Maintenance Operations with a reputed company, to integrate domain expertise and management skills for organizational growth.

Professional Profile

• Experience of installation, operation, maintenance, trouble shooting of all electro-mechanical Services / equipment.

• Sound knowledge of latest trends and techniques of the field coupled with proven skills in problem solving, coordination and analysis backed with capability diagnosing and rectifying critical technical issues.

• Adept at working in high pressure environments with strict deadlines and multiple deliverables.

• Proven expertise in introducing process improvements/controls to enhance overall operational economy.

• A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & quality norms.

• Capable of recruiting, impart training, educating, identifying and developing staff for any sort of service set up.

• Excellent communication and interpersonal skills, multitasking with an ability to interact with a wide range of people.

Education and Competence

Academic Qualification

• B.E (Mechanical Engineering), from L.D. College of Engineering, Ahmadabad, Gujarat University, 1987.

• Master in HVAC from LINGSLAKE University- USA.

• Master in Business Administrations from National valley University – USA. Trainings

• McQuay Centrifugal Chillier System Theory & Practical at its manufacturing plant in Staunton, VA – USA

• McQuay – Micro Tech II Controls at Minneapolis, MN - USA Professional Affiliations

• Member of ASHRAE (American Society for Heating, Refrigeration & Air-conditioning)

• Life member of “Indian Society of Heating, Refrigeration & Air conditioning Engineers” (ISHRAE).

• Member of Institute of Engineers (India)

• Member of Kuwait Society of Engineers.

Key Skills

• Servicing of Electro Mechanical Services / Equipment.

• Analyzing the complaints & conducting root cause diagnosis.

• Generating revenue thro' AMC, Major over handling / Repairs of the equipment, Spare Parts & Renovation / Refurbishment works.

• Imparting product training.

Technical Skills / Equipments & Systems Handled

• HVAC System maintenance & troubleshooting and after sales support

• Plumbing (Domestic water system, Irrigation system, Drainage system, fountain/Swimming Pool system etc) maintenance functions

• Electrical System (D.G. Sets, ATS, UPS & PDU system) maintenance & servicing

• Building Management System

• Fire Protection System (Fire Fighting system, Fire Alarm System, Foam system, FM-200 system, Halon system) maintenance

• Security systems maintenance

• Computer room Air-conditioning Systems.

Domain Exposure

• Pharmaceutical Industry

• Textile Industry

• Process Cooling Plant

• Telephone Exchanges & TV Studio

• Commercial & Residential Complexes.

• Hotels & Restaurants

• Data Centre & Server rooms.

Key Functional Areas

Maintenance / Servicing operations

• Planning the servicing / maintenance procedures of various equipments to ensure to achieve high productivity by reducing breakdown time.

• Arranging resource requirements such as manpower, machinery, tools, and materials and ensuring their optimum utilization.

• Monitoring all the processes involved to maintain all parameters as per specifications to reduce defects.

• Identifying areas and opportunities of improvement, recommending modifications / upgradation.

• Analyzing each process and equipment involved regarding their specified safety parameters to ensure a safe working environment.

Quality / Service Management

• Providing pre- post sale service operations ensuring customer satisfaction and achieving service quality norms and business retention.

• Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the management & service team for counter measures.

• Ensuring that operations at the service points match the company’s standards. Customer Relationship Management

• Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.

• Training the service team regarding service related work to provide prompt after sale services, ensuring customer satisfaction by achieving delivery & service quality norms.

• Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Team Management

• Leading & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets.

• Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

• Coaching the team and driving them to achieve the best results Career Summary

Bader Al Mulla & Bros. Co. W.L.L, Kuwait, May 1992 onwards Career Path

• Group Manager – Service, from 2012 till Continue

• Manager – Services, from 2010 - 2011

• Projects Manager – Service, from 2005 - 2010

• Asst. Projects Manager – Service, 1999 to 2005

• Service Engineer, 1992 to 1999

Company Profile

Bader Al Mulla & Bros. Co. WLL is the largest Engineering Group in Kuwait having Manufacturing, Trading and Contracting of MEP Services .

Job Profile

Managing all functions of the Service Department, which handles the total maintenance contracts (Revenue of KD 1.6 Million) and Repairs, Overhauling,Up gradation, Replacement & Fit out Works (of KD 2.7Million) and net profit of KD 1,012,000/- for the current financial year (i.e. 2016 – 2017).

• Monitoring the operation and maintenance of the following Electro-Mechanical services for various types of residential/commercial complex, hotels, hospitals, control rooms, data centres & server rooms:

HVAC System

Plumbing(Domestic water system, Irrigation system, Drainage system, fountain/Swimming Pool system etc)

Electrical System(D.G. Sets, ATS, UPS system,)

Building Management System,

Fire Protection System(Fire Fighting system, Fire Alarm System, Foam system, FM-200 system,) Security systems

• Responsible for resource management including manpower, materials, equipment/tools etc.

• Prepared proposals for maintenance contracts, repair / replacement of equipment, modification / upgrading of existing systems.

• Managing & supervision of

Commissioning, testing and handing over of McQuay HVAC equipment and Liebert Hiross computer room units.

After sales service for McQuay, Liebert - Hiross AC Units, Liebert - Emerson UPS, Kohler & SDMO

DG sets.

Inventory management of required spares for McQuay, Liebert - Hiross AC Units, Liebert - Emerson UPS, Kohler DG sets.

• Working as a Audit Programme Manager for Quality Management System with the present Organization.

•

Significant Contributions

• Developed strong team of skilled & semiskilled service personnel, identified their training needs and scheduled training programs.

• Devised standard procedures for bidding & estimation process.

• Initiated service-desk operations, conducted technical reviews and prepared crisis management plans.

• Implemented strategies for quick resolution of customer complaints, which increased customer satisfaction and ensured profitability & recurring business

• Implemented plans for ensuring compliance to quality assurance and HSE procedures and standards Previous Assignments

Utility Engineers (India) Limited, Ahmadabad, India Erection & Service In-charge for Central Air-conditioning & Refrigerant Projects, Jun 1983 – Apr 1992 Voltas Limited in their Central Air-conditioning & Refrigerant Division, Ahmadabad, India Service Engineer (Trainee), Nov 1981 – Jun 1983

Personal Details

• Date of Birth : 3rd Feb 1961

• Languages Known : English, Hindi, Gujarati

• Location Preference : Kuwait, UAE, Qatar, Muscat

• Driving Licence : Holding Valid Kuwait & Indian Driving Licence.

• Passport Details : K7922356, issued at Kuwait, valid till Oct 2022

. Martial Status : Married and Have a two children’s ( 15 and 12Years of age)

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