Shaderia Fletcher

*** ** **** ***

Fort Lauderdale, Fl 33311

954-***-****

ac3djc@r.postjobfree.com

Skills

Customer Service, cash handling, 31 wpm, phone skills, POS system knowledge, verbal communication, credit card transaction, clerical knowledge, Microsoft Office, wireless transfers, Experience

03/2016-PRESENT

Winn Dixie - C ustomer Service Lead

● Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.

● Support training and developing of team members in accordance with company policy and procedures; lead team members by example by completing department tasks and serving customers with the highest level of service.

● Ensure store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained.

● Oversee daily store accounting functions; perform and report weekly closeouts.

● Determine and order an appropriate amount of money for daily business.

● Maintain appropriate cash denominations in all registers

● Oversee and verify cash deliveries

● Maintain store safe

● Customer Service associate duties

05/2015- PRESENT

Winn Dixie - Customer Service Associate/ Customer Service Lead

● Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism

● Execute returns, exchanges, and issue gift cards in compliance with company policy and procedure

● Appropriately escalate issues to management with a positive attitude.

● Perform lottery sales

● Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.

● Process money orders

● Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, cash maintenance requirements are performed. 2

● Perform Western Union wire transfers

● Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.

● Process check cashing

03/2013-04/2015

Winn Dixie -C ashier/ Customer Service Associate

● Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.

● Manage lane according to service standards.

● Inform customers of specials and promotions as requested by company or store management Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.

● Assist in training new cashiers.

Volunteer Work

08/2010-06/2013

Broward Sheriff’s Office - Law Enforcement Explorer

● Data Entry

● Filing

● Police Officer Shadowing

● General clerical work

Education

08/2013-CURRENT

Broward College - Currently Enrolled

Criminal Justice Major

Certifications

Lauderhill Police Explorers Program Completion .

BSO Police Explorers Program Completion

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