Customer Service Microsoft Office
Resume:
Shaderia Fletcher
Fort Lauderdale, Fl 33311
******************@*****.***
Skills
Customer Service, cash handling, 31 wpm, phone skills, POS system knowledge, verbal communication, credit card transaction, clerical knowledge, Microsoft Office, wireless transfers, Experience
03/2016-PRESENT
Winn Dixie - C ustomer Service Lead
● Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
● Support training and developing of team members in accordance with company policy and procedures; lead team members by example by completing department tasks and serving customers with the highest level of service.
● Ensure store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained.
● Oversee daily store accounting functions; perform and report weekly closeouts.
● Determine and order an appropriate amount of money for daily business.
● Maintain appropriate cash denominations in all registers
● Oversee and verify cash deliveries
● Maintain store safe
● Customer Service associate duties
05/2015- PRESENT
Winn Dixie - Customer Service Associate/ Customer Service Lead
● Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism
● Execute returns, exchanges, and issue gift cards in compliance with company policy and procedure
● Appropriately escalate issues to management with a positive attitude.
● Perform lottery sales
● Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
● Process money orders
● Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, cash maintenance requirements are performed. 2
● Perform Western Union wire transfers
● Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
● Process check cashing
03/2013-04/2015
Winn Dixie -C ashier/ Customer Service Associate
● Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
● Manage lane according to service standards.
● Inform customers of specials and promotions as requested by company or store management Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
● Assist in training new cashiers.
Volunteer Work
08/2010-06/2013
Broward Sheriff’s Office - Law Enforcement Explorer
● Data Entry
● Filing
● Police Officer Shadowing
● General clerical work
Education
08/2013-CURRENT
Broward College - Currently Enrolled
Criminal Justice Major
Certifications
Lauderhill Police Explorers Program Completion .
BSO Police Explorers Program Completion
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