**/**** ** **/****

Hyderabad, India

REENA NADAKUDITHI

Summary

Highly enthusiastic and motivated individual with varied experience in Banking, customer support and overseeing operations in a manufacturing company. Have a strong track record of exceeding expectations and recognition for ownership. Good customer relationship with clients as well as customers achieving great results overall. Skills

Excellent communication skills

Energetic

People-oriented

Excellent time management skills

Proficient in Finacle Software,Tally Server 9,HP

service desk.

Excels in team leadership

Excellent work ethic

Strong interpersonal skills

Dependable

Proficient in Microsoft Word, Excel, Access and

Powerpoint

Accomplishments

Best teller award from South India ICICI head.

Best employee award for achieving maximum number of account openings in 2009. 4 Best Client Interaction Awards.

2 Special Appreciation Awards from CEO of GE India. 3 Voice of the Customer Awards.

2 Team Lead Certification Awards from GE University. Was awarded "Silver award" for being one of the best performers in the team. Trained the GENPACT China team to support GE Rail business for a period of 2 weeks. Trained GE Energy L2/L3 teams on Incident Management Process using HPOV Service Desk as part of implementation.

One of the primary member to manage the entire training plan for ~600 IT Support personnel (US, Asia, EMEA) over a period of 1 month.

Played a significant role in integrating 2 processes viz, Aircraft Engines & Transportation Helpdesk with a view to handle more calls with the same manpower.Instrumental in the transition of the “China Helpdesk” to India resulting in cost savings to the tune of Rs 1 Crore. Experience

Assistant Manager

ICICI Bank

Job Responsibilities:

Mainly responsible for new customer acquisition by the way of savings account and current account. Managing the portfolio of about 300 Customers.

Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts.

Identifying and networking with prospective clients, generating business from existing accounts and achieving profitability and increased sales growth. Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms. Generating revenue for branch through jewel loan, Selling Gold coin, FD, PPF account, Jewel Loan, Credit card.

Selling third-party products like Life Insurance, Mutual Fund, General Insurance. Achieve sales targets by way of cold calling and visit. Responsible for Cross Sell & enhancing relationship with existing customers. Generation of referrals from internal database.

Ensuring service excellence to enhance portfolio, control retention and better cross sell. Identified customer needs and recommended investment products to optimize revenue potential. C: 847-***-**** ac3dhs@r.postjobfree.com

06/2007 to 01/2009

Hyderabad, India

11/2004 to 05/2007

Hyderabad, India

11/2002 to 08/2004

Hyderabad, India

Increased customer satisfaction level through sound business acumen. Executed all aspects of customer relationship management successfully. Handling and making decisions regarding daily activities relating to Banking process, Cash Management, Clearing and compliance with operational procedures and regulatory controls is maintained. Review Daily Accounts Opened, report and also Responsible for Current account & saving account sales.

Monitoring and reconciling all the GL and Payable accounts on daily basis and verifying all the entries. Ensuring resource and operational efficiency to meet the Banking growth work on the various platforms. Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers. Managing, Monitoring and resolution of all complaints, investigations, and customer's requests that originates in branch.

Providing an update to Branch Manager and Handle requests which are in escalation and of updates on items in escalation.

Responsible for dealing with Bank's Internal & External auditors & inspectors thereby complying with statutory norms & Bank's laid down policies.

Providing training to people those who have joined as Management trainee in the branch. Handling team of 3 customer service officer's & 2 teller's Teller

ICICI Bank

Assisted with educating the customers on options for managing financial transactions by leveraging technology, tools and resources.

Maintained cash drawer, balances cash drawer daily. Performing opening and closing procedures.

Daily verification of processed teller transactions to ensure error free work. Provided general bank services to customers within established procedures including official checks, money orders, traveler's checks, certified checks, safe deposit box access and safe deposit box rentals. Delivered a unique customer experience in an effort to build rapport to increase the opportunity to establish loyal fully banked customer relationships. Identified sales opportunities through meaningful conversations with customers, and making the appropriate referrals to branch partners. Maintained all audit requirements. Interpret and accurately process customer requests and transactions. Answered telephone inquiries and provides information in accordance with company policies, while delivering a exceptional customer experience.

Team Lead for Aviation and Rail Helpdesk

General Electric

As a part of this role, been responsible for the following: Daily operational activities, which includes Service Level Agreements, Customer Survey responses, Supervisor escalations.

Operations review with key stake holders of the business Report out any major outages within the business and report Root cause analysis to the stakeholder. Interactions with Onsite team personnel to ensure Service Level Agreements are met. Identifying and grooming agents to take up more responsible roles in the team. Operational reports based on key metrics to be published and reported out. Utilize Six Sigma methodology in identifying areas of improvement in current operational structure and provide improvement plans/actions.

Lead any key projects that are a direct impact to the Customers and Customer Service Levels. Responsible for scheduling and conducting trainings for new hires. Continuously working towards increasing the quality of resources and conducting re-training as per requirements. Conducting Application Transition meetings with the IT team of GE where new applications being rolled out are identified and CMDB updates for these applications are monitored in HP Service Desk. Technical Support Analyst

General Electric

Managed a 30 member team “Aircraft Engines” process involving providing technical assistance to clients located all over the world including U.S, U.K and Middle East. 2003

Hyderabad, Andhra Pradesh, India

2000

Hyderabad, Andhra Pradesh, India

Key Responsibilities:

Process Management

Mapping client's requirements and coordinating in transitioning and implementing processes in line with the guidelines specified by the client.Implementing quality improvement measures for continual improvement in the services, ensuring higher customer satisfaction matrices. Technical Support

Analyzing issues of complexity, proactively resolving problems pertaining to technical infrastructure and operations.Addressing queries & extending support to clients including maintenance of hardware/software support.

Team Management

Providing direction and support and updating the associates on latest developments & modifications for ensuring maximum efficiency in operations.Conducting appraisals & performance reviews of team members & providing feedback on areas of improvement.

Education and Training

Master of Science: Computers

Osmania University

Bachelor of Science: Computers

Osmania University

Contact this candidate