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Customer Service Social Media

Location:
Stonington, CT, 06379
Posted:
November 17, 2017

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Resume:

JESSICA GRAY

** ********* **** • North Stonington, Connecticut 06359

860-***-**** (C) • ac3dhd@r.postjobfree.com

EDUCATION

Central Connecticut State University, New Britain, Connecticut May 2017 Bachelors of Science Degree in Business Administration with concentration in Marketing

GPA: 3.1/4.0

EXPERIENCE

Foxwoods Resort Casino, Mashantucket, CT Rewards Representative – Present

Enrollment of new club members

Accurate redemption of promotional coupons and programs and providing excellent ‘ customer service to internal and external guests

Live Nation, Wallingford and Hartford, CT

Marketing Intern May 2016-August 2016

In charge of handling various social media accounts - Facebook, Twitter, Snapchat, Instagram, Vine

Escorting photographers, handling the ticket entry forms

Tracking and reporting the monthly sales report

Assisting managers with projects on excel, updating concerts, filing and brainstorming

Gourmet Galley, North Stonington, Connecticut May 2012 – Present

Server

•Greeted and responded to each guest needs

•Attended to the special requests of the guests of honor

•Obtained progressive knowledge of the wedding industry in Connecticut

The Ocean House, Watch Hill, Rhode Island May 2014 – August 2014

Server

•Provided Five Star Serving experience under the Relais Chateaux model

•Trained in persuasive story-telling

•Watch Hill Obtained excellent communication skills and active listening

LEADERSHIP / CAMPUS ACTIVITIES

CCSU Marketing Club,

Vice President of Marketing and Social Media August 2014 – 2015

•Club Leader of the Advertising, Fundraising, and Recruiting Committees

•AMA Market Research certified

•Participated in Click Z Live, a Premiere Digital Marketing Event in New York City – 2015

•Participated in the New Britain Town Hall event for children’s safety – October 2014

•Volunteer, three days of Community Service, “Make a Difference Week” for children

Co VP of Fundraising September 2016

Assigned duties to develop and plan all Marketing club events

CCSU Women’s Lacrosse Club Team, August 2015 – Present

•Manager and Member of E board and Player

•Responsible for conditioning and other activities to support the team

CCSU Study Abroad, March 9-18 2017

Taking an Accounting 490 course utilizing world traveling and business skills to adapt to different cultures

Responsible for learning the learning the language of business and the two forms of accounting within the US and Europe.

SKILLS

COMPUTER: Advanced in Microsoft Word, Excel, Access, PowerPoint; Adobe Photoshop, ROME, SPSS

SOCIAL MEDIA: Experienced in Facebook, LinkedIn, Twitter, Snapchat, Instagram, Tumblr

RELATED COURSEWORK: Public Speaking, Market Data Analysis, Market Research, Managerial Communications



Contact this candidate