Customer Service Manager

Jamess Charles

**** ****** ******, ** * Washington, DC 20010 * 202-***-**** *************@*****.***

Skills and Qualifications:

Several years of experience with youth work.

Several years of experience cooking and catering.

Exceptional interpersonal skills, in both supervisory and support staff roles.

Excellent communication and customer service skills.

Ability to multi-task and prioritize

Balance a superior attention to detail with macro-level awareness

Work Experience:

Youth Counselor/Cook

April 2017 – September 2017 The National Care Group Washington, D.C

Assists in developing plans for structured living environments of group home.

Supervises group home adolescents in daily activities and behavior.

Attends and participates in house meetings.

Arranges and may transport adolescents to appointments.

Performs bed checks and room inspections.

Assesses emergency and medical situations and determines appropriate action: notifies supervisor, police, parents, and hospital, as appropriate and/or completes incident report.

Responds to and refers telephone inquiries to appropriate resource as needed.

Ensures the safety of all adolescents and staff during shift hours.

May provide support in specific program areas by planning, implementing and participating in specific activities and events: computing costs, arranging transportation, purchasing supplies and arranging for equipment.

Youth Counselor/Cook

May 2015 – January 2016 Metropolitan Education Washington, D.C

Assists in developing plans for structured living environments of group home.

Supervises group home adolescents in daily activities and behavior.

Attends and participates in house meetings.

Arranges and may transport adolescents to appointments.

Performs bed checks and room inspections.

Assesses emergency and medical situations and determines appropriate action: notifies supervisor, police, parents, and hospital, as appropriate and/or completes incident report.

Responds to and refers telephone inquiries to appropriate resource as needed.

Ensures the safety of all adolescents and staff during shift hours.

May provide support in specific program areas by planning, implementing and participating in specific activities and events: computing costs, arranging transportation, purchasing supplies and arranging for equipment.

Youth Counselor/Cook

Jan 2014 – June 2017 Umbrella Therapeutic SVCS Washington, D.C

Assists in developing plans for structured living environments of group home.

Supervises group home adolescents in daily activities and behavior.

Attends and participates in house meetings.

Arranges and may transport adolescents to appointments.

Performs bed checks and room inspections.

Assesses emergency and medical situations and determines appropriate action: notifies supervisor, police, parents, and hospital, as appropriate and/or completes incident report.

Responds to and refers telephone inquiries to appropriate resource as needed.

Ensures the safety of all adolescents and staff during shift hours.

May provide support in specific program areas by planning, implementing and participating in specific activities and events: computing costs, arranging transportation, purchasing supplies and arranging for equipment.

Cook

Coordinate food preparation and meal service.

Plan and initiate cooking schedule for food preparation to meet meal schedule.

Prepare, season, cook and serve for assigned meal; ensure appropriate portioned servings according to portion control standards.

Prepare nutritional snacks for clients as directed by the Dietary Manager.

Monitor temperature of hot and cold foods through food preparation and service to ensure that established temperature goals are met prior to steam table transfer and maintained throughout meal service.

Front Line Cook

April 2013- January 2014 Sedexo Washington, D.C

Prepare all food items in a hygienic and timely manner

Set up location in line with restaurant guidelines

Clean and maintain service station

Follow recipes, piece controls and presentation specifications as set by the restaurant management

Restock all items as required throughout shift

Maintained highest level of cleanliness and sanitation

Perform extra responsibilities as requested by the Kitchen Manager

Office Assistant

June 2009- March 2012 TRICOM Training Institute Washington, D.C

Receptionist

Human Resource Assistant

Filing, data entry, inventory control and purchases

Assistant to Corporate Office

Youth Counselor/Culinary Staff/Maintenance Staff

June 2009 thru March 2012 TRICOM Training Institute Washington DC

Counselor:

I provided counseling, supervision, monitoring, fiscal life skill management, and documentation on program compliance.

Skills: training (case work, listening, program documentation, communication, stress management, observation, counseling, community interaction, “people skills” etc.

Cook:

I provided culinary services to the organization;

Maintained a clean and healthy food preparation and meal-serving environment.

Prepared three balanced meals and snacks daily;

Prepared and maintained an inventory of pantry supplies;

Assisted in alternative menu planning under the auspices of the agencies nutritionist;

Maintenance:

I provided handyman services to maintain company physical facilities

Patched holes in walls;

Repaired broken beds, door knobs, lock repair;

Painting

Screen and window repair;

Carpet cleaning, Wet vacuum cleaning;

Repair furniture, doors and screens;

Grass cutting and tree trimming.

Education: University of the District of Columbia Washington DC

Major: Mortuary Science

Year: September 1995

District of Columbia Street Academy Washington DC

High School Diploma

Graduated: June 1995

Certifications:

Food Handlers License District of Columbia Department of Health

Food Protection Manager American National Standard Institute (ServSafe) National Restaurant Association

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