Christian N . J ones

**** * **** * *** R oad, C harleston, S C 2 9406

ch ac3dg3@r.postjobfree.com

843-***-****

Professional S ummary

My e xtensive e xperience i n C ustomer S ervice h as r ounded m y s kills i n communication, t eamwork, m ulti-tasking a nd s trategic t hinking. A long w ith working w ell w ith o thers, I w ork w ell i ndependently. I a m m otivated w ith e ach t ask presented a nd e nsure i t’s c ompleted i n a t ime e fficient, p rofessional, a nd p ersonable manner.

Core S trengths

Courteous d emeanor • T raining• S harp p roblem s olver • E nergetic w ork a ttitude• Telephone c ommunication s pecialist • C ustomer s ervice e xpert•Adaptive t eam player • T echnologically s avvy• M ultitask a bility Computer s kills

● Internet e xplorer

● Adobe A crobat

● Microsoft o ffice

Professional E xperience

Guest S ervices A gent ( M arch 2 016 - P resent) Tides F olly B each H otel

Charleston, S outh C arolina

● Assisting i n p re-blocking r ooms a nd s atisfying g uest r equest f or u pcoming reservations

● Greeting g uest e ntering t he h otel l obby a nd e nsuring p ersonalized s ervice throughout e ach g uests s tay

●

● Aiding g uests w ith t he c heck-in a nd c heck-out p rocess o f t heir s tay

● Knowledgeable on r oom l ocations, r oom t ypes, a nd r oom r ates

● Recommending l ocal s hops, r estaurants, a nd a ctivities f or e ach g uest

● Creating r eservations a nd a nswering a ll q uestions u pcoming g uests h ave v ia phone c all

● Handling g uest r ecovery f or u nsatisfied g uests

● Efficient i n c ommunicating w ith t he h ousekeeping d epartment i n k eeping room s tatus r eports u p t o d ate and f ulfilling a ll g uest r equests

● Coordinating r equests f or m aintenance a nd r epair w ork Customer S ervice A ssociate ( M ay 2 013 - F ebruary 2 016) Best B uy

Houston, T exas

● Assisted c ustomers w ith p roduct s ale, r eturns, a nd e xchanges

● Collection a nd s ettlement o f c ustomer c redit c ard p ayments

● Handled s pecial o rders a nd o rder p ick-ups

● Returned m erchandise b ack t o r espected a reas a t t he e nd o f s hift

● Collected m oney d eposits b efore a nd a fter e ach s hift

● Learned a bout p roducts a nd s ervices a nd k ept u p t o d ate w ith c hanges Customer S ervice A ssociate ( A ugust 2 011 - F ebruary 2 012) Aon H ewitt

Houston, T exas

● Assessed c lients f or h ealth c are e nrollment p lans

● Adhered t o c hanges a nd m odifications t o c urrent p olicies

● Responded t o i nbound p hone c alls i n a f ast p aced, h igh v olume c all c enter

● Provided s uperior c ustomer s ervice w hile a ssisting w ith h ealth p lans Back O ffice A ssociate ( A pril 2 011 - J uly 2 011) Carmax

Houston, T exas

● Generated n ecessary d ocuments f or v ehicle s ales

● Responsible o f t horoughly e xplaining s ale d ocuments a ccurately

● Assisted c ustomer w ith l oan p ayments

● Collected i nformation f rom v ehicles t o p erform a ppraisals

● Handling c ustomer i nquiries c omplaints a nd b illing q uestions Head C ashier ( A pril 2 005 - F ebruary 2 011) Lowes

Charleston, S outh C arolina

● Managed a nd s upervised a t eam o f 1 6 e mployees

● Provided e mployees w ith f eedback a nd d irection

● Collected a nd d istributing m oney d eposits b efore, d uring, a nd a fter e ach s hift

● Trained a nd c oached e mployees t o d eliver a h igh s tandard o f c ustomer service

● Handling a nd s ecuring l arge d eposits o f m oney f rom e ach c ash d rawer w hen necessary

● Assisted w ith c ustomer q uestions a nd i ssues t o e nsure e ach c ustomer receives t he b est s hopping e xperience

● Handling t he s cheduling o f l unch a nd b reaks f or e mployees Education

● University o f P hoenix- P hoenix, A rizona

Fall 2 012

● James I sland C harter H igh S chool- C harleston, S outh C arolina

August 2 001-2004- H igh S chool D iploma

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