* * * * * C a r r i C o t t e n

CARRI COTTEN

CELL: 214-***-**** HOME: 972-***-****

EMAIL: ac3dfq@r.postjobfree.com

https://www.linkedin.com/in/carri-cotten

PROFESSIONAL EXPERIENCE

Accounting Administrative Assistant (Contract)

Trend HR - Rockwall, TX January, 2017 – Present

• Prepare and fact-check invoices before sending them to customers.

• Manually create customer statements with outstanding invoices attached.

• Scan, file and log accounting documents.

• Research and edit customer contact information for system updates.

• Research, track, and resolve accounting problems. Customer Service Manager

Milano Hat Company - Garland, TX May, 2013 – August, 2016

• Supervise, train and mentor 10 Customer Service Reps.

• Develop and implement customer services policies and procedures.

• Evaluate and deliver performance reviews for Customer Service Reps.

• Identify and address staff training and coaching needs.

• Define and communicate customer service standards.

• Review and assess customer service contracts.

• Oversee the achievement and maintenance of agreed customer service levels and standards.

• Direct the daily operations of the customer service team.

• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.

• Ensure the necessary resources and tools are available for quality customer service delivery.

• Review and resolve customer complaints and track complaint resolution.

• Handle complex and escalated customer service issues.

• Monitor accuracy of reporting and data base information.

• Analyze relevant data to determine customer service outputs.

• Identify and implement strategies to improve quality of service, productivity and profitability.

• Liaise with company management to support and implement growth strategies.

• Co-ordinate and manage customer service projects and initiatives.

• Trade Show Coordinator and Showroom Manager.

Recruiting Administrative Assistant

Winstead PC - Dallas, TX September, 2011 – September, 2012

• Design and implement overall recruiting strategy with Director of Attorney Recruitment.

• Provide analytical and well documented recruiting reports to the management team.

• Developed and maintained recruiting database.

• Perform job and task analysis to document job requirements and objectives.

• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates.

• Screen candidate’s resumes and job applications.

• Onboard new employees in order to become fully integrated.

• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitude.

• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc.

• Source and recruit candidates by using databases, social media, etc. 2 P a g e C a r r i C o t t e n

• Act as a point of contact and build influential candidate relationships during the selection process.

• Develop and update job descriptions and job specifications.

• Monitor and apply HR recruiting best practices.

• Promote company’s reputation as “best place to work”.

• Preformed background checks and ran conflicts for new hires. Office Administrator /Executive Assistant

Goldman, Sachs & Co. June, 2001 – February, 2007

• Played pivotal role in fast-moving business environment, providing assistance to company leaders, Managing Director, and other senior leaders.

• Responded immediately to shifting priorities/deadlines while expertly handling all aspects of complex global travel arrangements (commercial and private airplanes), managing multiple calendars, and resolving scheduling conflicts.

• Prioritized Managing Director’s emails, incoming calls, and personal appointments, responded and handled correspondence, served as point of contact/gate keeper to upper management.

• Planned and implemented board and foundation meetings, booked conference rooms, arranged out of town conferences, travel and hotel accommodations, orchestrated all needs for large-scale meetings across the globe, and ensured accommodation of last-minute changes.

• Handled confidential material at the highest level.

• Developed organizational procedures and systems for office personnel, including filing, physically and electronically, billing, accounts payable, payroll and scheduling.

• Maintained company lead database, created Dunn & Bradstreet reports for lead generation and ran on demand reports for tracking team assigned lead vs new customer reports.

• Earned fast promotion to highest administrative position due to outstanding organizational, supervisory, and problem-solving skills.

• Created and maintained office budgets.

Education and

• Eastfield Community College, Mesquite, TX – Major: Business Administration

• West Mesquite High School, Mesquite, TX – Graduate Key Competencies

• Excellent Communication skills

• Able to handle confidential information with utmost discretion and professionalism

• Analytical problem solver

• Proficiency in Microsoft Office Suite products, Adobe, QuickBooks

• In-depth knowledge of customer service principles and practices

• Customer service experience

• Customer service focus

• Supervisory skills

• Problem analysis and problem-solving

• Decision-making

• Planning and organizing

• Initiative

• Flexibility

• Presentation skills

References

• Furnished Upon Request

Contact this candidate