Curriculum Vitae

Personal

Information

Full Name : Mina Samy Hossny Gayed

Nationality : Egyptian.

Birth date : 18/06/1989.

Birth Location : Alexandria.

Marital status : Married.

Military status: Exempt.

Contact

Information

Address : Kuwait, Salmiya, building 22, st.3

Mobile : +965-********

E-mail :ac3deo@r.postjobfree.com

School

graduated

Education

Primary & Secondary : El Nasr Boys Language School [E.B.S.] Graduation School: El Nasr Boys Language School [E.B.S.] University: Cairo University.

Faculty of Mass communication

Graduation Year (2011) CGPA: Very Good with Honor

Holds B.A. in mass communication Department of TV and Broadcasting.

Studied in Details :

Media Analysis.

Public Opinion.

Internal And External Communication.

Criticism.

Public Relations.

TV & Radio Broadcasting, Editing, Directing.

Journalism.

Holds The Professional certificate of Human Resources From Arab Academy for Science, Technology and

Maritime Transport.(August 2012)

Studied in details:

Recruitment.

Compensation & Benefits.

Organization Behavior.

Training And Employee Development.

Performance Appraisal.

Labor & Employment Law.

Contemporary Management.

“All Certificates Can be applied on demand”

Language &

Computer Skills

Arabic (Mother Tongue)

English (Excellent)

Microsoft Office User

Windows expert User

Search engines good User

Familiar of using different computer programs.

Objectives

Work in a promising organization in the field of my education to gain experience and promising career. With all my loyalty and past experience which are based on:

Ability to Learn Fast and gain experience.

Ability to take decisions according to authority limits and good understanding of reporting lines.

Flexibility and adapting easily to different environments.

Good Understanding of multinational companies and various organization behaviors.

Generate Creative Ideas to obtain Attractive & Effective Solutions.

Clear written and oral communication skills.

Ability to maintain high level of accuracy in detailed work.

Ability to work independently or in a team.

Good interpersonal skills.

Ability to work behind the scene to help my team achieve their goals and objectives

Work

Experience

Current Role:

Company: Fatma Clinic

Location: Kuwait

Job title: H.R. & Administration Manager

Duration :August 2016-Present

Job Description:

- Handle clinic’s routine operations.

- Create and execute clinic related human resource and finance objectives and customer service.

- Guide and support participation in patient care delivery regularly.

- Manage facilities, equipment, supplies, personnel and resources in relation to cost containment.

- Execute clinical administrative policies and initiate action to enhance patient care programs.

- Examine and resolve complaints received from staff, visitors, patients and physicians.

- Support policy formulation and execute budget by providing financial projections during budget development.

- Execute productivity increase strategies and optimize clinical staff and procedural value.

- Explain good workplace behavior and identify issues and use resources to resolve.

- Understand future staffing requirements and create, execute and support clinical staff recruitment and retention strategies.

- Identify position specific job responsibilities and core competencies to create clear job descriptions.

- Improve staff – patient interactions through patient satisfaction tools.

- Handle environmental health and safety by ensuring fire and safety.

- Establish and administer clinic specific policies and oversee system standard work

Previous Work Experience :

Company: M.H.Alshaya Co.

Location: Kuwait

Job title: Manpower Planning Supervisor

Duration :May 2015-August 2016

Job Description:

Scheduling 200+ Staff Rota in Different Divisions.

- Anticipating Operations Need and Fulfilling it.

- Setting the Right Criteria for the right Applicants with the Training Department and Management Team.

- Distributing the Manpower to make sure that the right People working in the right place on the right time.

- Working effectively on operations solutions and Alternatives.

- Scheduling, Leading and coaching the part-time workers. Company: M.H.Alshaya Co.

Location: Kuwait

Job title: Customer Service Coordinator

Duration :April 2014 – April 2015

Job Description:

My role is to Assist Managers in day-to-day coordination and management of business operational activities and Monitor business operations to meet customer expectations and company goals. Also Liaise between customer and management to ensure smooth operations delivery through compliance with company standards and procedures to Build and maintain strong customer relationship.

Company: M.H.Alshaya Co.

Location: Kuwait

Job title: Trainer

Duration :February2013- April 2014

Job Description:

Set a monthly Training plan.

Follow up & Observing the team (80+ employees)

Performance.(operationally)

Give a feedback about the team and staff who needs Coaching or Training.

In Class Room Training and refreshers to sustain the performance standards

On the Job Training to maintain the team performance level.

Creating and Updating Standard Operations Procedures Manuals Company: M.H.Alshaya Co.

Location: Kuwait

Job title: On The Job Trainer - Customer Service

Associate

Duration :October 2012- January 2013

Job Description:

As a On The Job Trainer :

* Train the employees on customer service Standards

* Apply the Standards during consistent on the job training according to the training plan.

As a Customer Service Associate:

Responds to customer inquiries by understanding the expected needs.

Improves quality service by recommending improved processes; identifying best service applications.

Updates job knowledge by participating in educational opportunities.

Accomplishes customer service and organization mission by completing related results as needed.

Company: Business Bridge Center

Location: Egypt

Job title: Human Resources Consultant Assistant

Duration :April 2012- October 2012

Job Description:

Handling administrative data for diagnosing the hierarchy of different organizations

Deep analysis for hierarchy weak and strength points through organized fact finding methods.

Assists the Consultant in gathering the required information.

Setting meetings with the Organizational management representatives for more effective diagnosis plan.

Graduation Project:

Was the Director and the editor of my graduation Project leading a team of more than 20 technicians and wining the first place in my collage competition (2010/2011)

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