Chithra Balakrishnan

QA Lead/Manager, CSM

516-***-****

ac3de6@r.postjobfree.com

Chithra has 15 years of experience in IT, focused on software Quality Assurance. Having rich experience in various SDLC methodologies. Experienced in Software Development Life Cycle (SDLC) that involved system, Integration Testing Manually and Regression testing with automated testing tools in Web-based and Client Server applications. Strong knowledge and commanding Experience in Testing techniques and leading Testing Projects.

Key Accomplishments

Extensively worked on applications related to Telecom, Banking, Financial, Health Care Services, Health Care Insurance, Oil and Automotive Industry.

Experience in writing Test Plans, Defining Test Cases, developing and maintaining test scripts according to the business specification given.

Demonstrated excellent ability to notice research and report defects so that they get fixed. Tracking and reporting defects through Quality Center and JIRA.

Involved in User Acceptance Test (UAT), Functional Testing and Managed testing efforts for Production Support.

Expertise in GUI, Functional, Integration, Regression, Stress, Load and System Performance testing.

Extensive experience in Black Box for Web and Client Server Applications.

Strong Skills in backend testing SQL Queries on Oracle.

Expertise in quality related concepts.

Experience with web service testing tools such as SOAP UI.

Energetic and perseverant self-starter with excellent analytical, organizational and problem solving skills.

Good communication skills and successful as a team player to contribute to the team goals as well as personally assigned goals.

Currently working on Agile methodology testing- Good at Sprint Planning & Estimation.

Demonstrated ability to handle/organize multiple complex technical projects simultaneously.

Possess good leadership qualities and highly motivated in leading team to success.

Trained and mentored new joiners to the team on the QA tools and process.

As a successful QA Lead managed large QA Teams, both onsite and offshore, including outsourced project Vendor’s QA teams (like Cognizant, NESS)

Proficient in project assessment, evaluation, planning, tracking, monitoring and execution, Hiring, KT, Client/Vendor management, Transition Management.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals, objectives, priorities and resolve issues

Technical Skills

Testing Tools

Rational Clear Quest, WinRunner, QuickTestPro, LoadRunner, Microsoft Test Manager with TFS, Quality Center/Test Director/Application Lifecycle Management, Qmetry, Rational Requisite Pro,VersionOne,JIRA, Parasoft SOAtest.

Scripting

TSL, VBScript and SQL, Selenium – Good at WebDriver, Selenium IDE, DDF, KDF.

Programming

C, C++, Java 1.2, HTML, XML

Database

Oracle, MS SQL Server, MS Access, Toad

Web Related

ASP and Visual Interdev 6.0

Operating System

Windows, Android, Unix/Linux, iOS

Education

Masters in Computer applications (MCA) from India

Certification

Undergone Java training from Software Solutions Integrated Ltd.

Undergone Testing Tools training from Softsmith InfoTech Pvt Ltd.

CSM (Certified Scrum Master) certified from Scrum Alliance.

Professional Experience

Client: S&P Global (A McGraw-Hill Company), New York From July 2016 to Till Date

Project: Content Creation Platform (CCP)

Role: QA Manager

Project Description:

Content Creation Platform (CCP) is a platform for the receipt, enrichment, creation, packaging,

delivery, and archival of all forms of publishable content. The platform is designed to be able to handle the large volumes of content that newsrooms across the world are exposed to on a daily basis, and efficiently manages the repackaging and distribution of that content to multiple publishing channels, such as web, print, mobile and tablet.

Responsibilities:

As a QA Manager was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Doing Extensive Regression testing on the new builds.

Used Application Lifecycle Management as a Data management tool and Bug tracking system.

Involved in User Acceptance Test (UAT).

Involved in API testing using Postman.

Coordinating with the Offshore Team (Working as an onsite lead).

Focus was on the implementation of new processes, rolling out defect management, testing strategy, hands on test execution & handling multiple projects simultaneously.

Environment: Windows XP, ALM, Agile methodology testing, VersionOne, Postman, Java, Marklogic, Sonic MQ broker, Application Lifecycle Management, Oracle

Client: S&P Global (A McGraw-Hill Company), New York From Jan 2016 to Jun 2016

Project: Counterparty Instrument Rating (CIR)

Role: QA Lead

Project Description:

CIR is new type of rating that S&P Global provides for SF deals. It basically rates the Issuer’s capacity to meet their financial obligations to counterparty in a structured finance transaction. It will apply to Interest Rates, Currency Swaps and Liquidity Facilities type of contracts. CIR can be public or confidential with surveillance CIR ratings will work similar to current ratings and will follow the existing standard rating process as defined in the Structured Finance procedures.

Responsibilities:

As a QA Lead was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Doing Extensive Regression testing on the new builds.

Used Application Lifecycle Management as a Data management tool and Bug tracking system.

Involved in User Acceptance Test (UAT).

Involved in Web Service testing using Parasoft SOAtest.

Coordinating with the Offshore Team (Working as an onsite lead).

Focus was on the implementation of new processes, rolling out defect management, testing strategy,hands on test execution & handling multiple projects simultaneously.

Environment: Windows XP, PEGA PRC, ALM, Agile methodology testing, VersionOne, Parasoft SOAtest

Client: S&P Global (A McGraw-Hill Company), New York From Sep 2015 to Dec 2015

Project: Criteria Related Enhancement (CRE)

Role: QA Lead

Project Description:

The Criteria Related Enhancement which is part of S&P Global. Criteria Process Management organizes and supports the execution of the annual review of Criteria as stipulated by EU regulation 1060/2009, article 8 number 5, ensuring that Criteria reviews are completed on a timely schedule and that reviews are evenly spread out across the year and across the committee membership.

Responsibilities:

As a QA Lead was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Doing Extensive Regression testing on the new builds.

Used Application Lifecycle Management as a Data management tool and Bug tracking system.

Involved in User Acceptance Test (UAT).

Coordinating with the Offshore Team (Working as an onsite lead).

Focus was on the implementation of new processes, rolling out defect management, testing strategy, hands on test execution & handling multiple projects simultaneously.

Environment: Windows XP, PEGA PRC, ALM, Agile methodology testing, VersionOne.

Client: Platts (A McGraw-Hill Company), New York From Sep 2014 to Aug 2015

Project: Price Reporting Platform (PRP)

Role: QA Lead

Project Description:

Price Reporting Platform (PRP) will create a unified platform with streamlined processes that support the Price Assessment component of the Platts business. It will provide end-to-end visibility into the assessment discovery process, and capture all editorial decisions, thereby fulfilling any compliance requirements. PRP will integrate seamlessly with the PEN Newsletter Platform (NLP), bringing the Newsletter and Pricing Editors onto a common system.

Responsibilities:

As a QA Lead was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Allocating User stories among the team and tracking the progress of Test Cases preparation.

Doing Extensive Regression testing on the new builds.

Using Oracle prepared SQL queries to get Data.

Used Application Lifecycle Management as a Data management tool and Bug tracking system.

Involved in User Acceptance Test (UAT).

Coordinating with the Offshore Team( Working as an onsite lead).

Focus was on the implementation of new processes, rolling out defect management, resource management, testing strategy and hands on test execution.

Environment: Windows XP, Java, Pega, Marklogic, Sonic MQ broker, Application Lifecycle Management, Oracle, Dotnet Framework, Agile methodology testing, VersionOne.

Client: DealerTrack Inc., New York From Jul 2012 to Aug 2014

Project: Credit Application

Role: QA Lead

Project Description:

Credit application is a process through dealers capture customer, loan and vehicle information and route the same application to potential lenders for the loan approval. Before submitting the credit application, dealer may request customer’s credit profile from a different application called “Credit Bureau”. Application routing to the potential vendors is based on the rules provided by the lender application. Vendors will do the independent evaluation of the application and respond back to the Credit application with an approval and rejection decision.

Responsibilities:

As a QA Lead was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Allocating User stories among the team and tracking the progress of Test Cases preparation.

Doing Extensive Regression testing on the new builds.

Using TOAD prepared SQL queries to get Data.

Experience in creating and validating XMLs with the schema/XSD).

Used Qmetry as a Data management tool and Bug tracking system.

Focus was on the implementation of new processes, rolling out defect management, resource management, testing strategy and hands on test execution.

Sending the Team Status Report to Project Management everyday.

Preparing Weekly Status Report and Metrics Report for the Team.

Environment: Python, DJango Framework, SQL Alchemy, Mongodb, Oracle,Windows 7,CentOS, XML, Qmetry, Agile methodology testing, JIRA

Client: S&P Global (A McGraw-Hill Company), New York From Aug 2009 to Jun 2012

Project: Ratings Process Manager (CGS)

Role: QA Lead

Project Description:

RPM Volume (Ratings Process Manager - Volume) is a huge application which consists of two streams such as SF(Structured Finance) and CGS(Corporate Governance Scores) for Credit Ratings Process. The RPM application is developed using PRPC (Pega rules Process Commander). Ratings Process Manager is a credit rating application which involves several work flows and integration with various external systems. The project captures data about deals from the user in various stages of the work flow and enables the user to have a proper process in place for approvals or rejections. It has advanced monitoring system to monitor a particular deal after it is released. It uses File Listeners to listen to any new file in the system and acts according based on the type of the file.

Responsibilities:

As a QA Lead was responsible for

Based on the business requirements developed test scenarios, test plans and test cases.

Participated in Daily Standup, Sprint Planning, Defect Triage call & Retrospective Meetings with Business Analysts and Developers to discuss on Enhancement and Modification requests.

Allocating User stories among the team and tracking the progress of Test Cases preparation.

Doing Extensive Regression testing on the new builds.

Using TOAD prepared SQL queries to get Data.

Experience in creating and validating XMLs with the schema/XSD).

Used Quality Center as a Data management tool and Bug tracking system.

Involved in User Acceptance Test (UAT).

Coordinating with the Offshore Team (Working as an onsite lead).

Focus was on the implementation of new processes, rolling out defect management, resource management, testing strategy and hands on test execution.

Sending the Team Status Report to Project Management everyday.

Preparing Weekly Status Report and Metrics Report for the Team.

Environment: Windows XP, XML, Mercury Quality Center, Toad, Agile methodology testing, VersionOne.

Client: Chevron, Houston, TX. From Feb 2008 to Apr 2009

Project: Lynx Trading and Integration

Role: QA Analyst

Project Description:

Chevron Corp. is a Global Oil Major with significant presence in all segments of the energy industry. Trading Integration is project aiming to enable better decisions and risk management by providing visibility into and analysis of daily Supply price exposure and Mark-To-Market P&L.

Responsibilities:

As a Module Lead was responsible for

End-to-end implementation of Trade Capture tool for Trading and Risk management. Involved in Requirement Analysis from users, gathering data, functional design and analyzing how information could be used to calculate exposure and MTM using the system.

Developed Detail Test Plan document for the testing process for User Acceptance Testing (UAT) .

Extensive testing on Trading Process in Oil industry.

Extensive Testing on Data Extraction, Data Transformations, Data Loading.

Involved in analyzing the requirements through business meetings and preparing the functional requirement specifications.

Participated in various planning and retrospective meetings with Business Analysts to discuss on Enhancement and Modification requests.

Developed Integration, System, Regression and Post Implementation Test cases to cover all over Quality Assurance Testing.

Coded SQL basic and advanced queries for accessing the database for testing.

Did extensive Regression testing on the new builds.

Tracked defects and generated reports using Quality Center.

Environment: Windows XP, Objective C, Web Services, Sybase, XML, Mercury Quality Center.

Client: Google Inc, Mountain View, CA. From Jun 2007 to Dec 2007

Project: GWS Testing

Role: QA/Tester

Project Description:

Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information-including business locations, contact information, and driving directions with Google Maps.

Integrated business search results - Find business locations and contact information all in one location, integrated on the map. For example, if you search for [ pizza in San Jose, CA ], locations of relevant listings and phone numbers appear on the map. You can also view additional information like hours of operation, types of payment accepted, and reviews.

Responsibilities:

As a Team Member was responsible for

Analyzed Business requirements, Functional Requirements documents to understand the AUT in a better way.

Involved in database testing using SQL queries.

Analyzed the Results and provided key metrics to the management.

Created and executed Functional, Security, Usability test cases manually.

Tested the application compatibility with IE and Netscape browsers.

•Executing test cases and doing requirement traceability matrices.

•Generated reports using Quality Center.

Environment: XP/OSX, VISTA, Mercury Quality Center.

Client: GE Money, Leeds, UK From Sep 2006 to May 2007

Project: Auto Testing For Expand

Role: QA/Test Lead

Project Description:

Presently GE Money does not offer financial assistance for Caravan and Motor Homes. Looking at the growing demand for the finance of the said products, GE intends to bring the Caravan and Motor home into its portfolio of funding.

Caravan refers to a trailer which is attached to a vehicle for the purpose of living and traveling. In other words, it’s a house on wheels which can be moved from one place to another by attaching it to a vehicle.

Motor home is a multipurpose vehicle which can be used as a home and as a vehicle. It is not a trailer that needs to be towed. GE is not into financing for Caravan and Motor homes. However with the implementation of this project, GE will finance for the purchase of Caravan and Motor home. Hence it’s a new product which is being introduced. The product is being introduced under the lines of the Hire Purchase. All the existing functionality of the Hire Purchase needs to be extended to the Caravan and Motor home products.

Responsibilities:

As a Test Lead was responsible for

Development of Test Plans and test cases for QA Evaluations.

Preparation Test Strategy document.

Performed Unit, Integration and System testing of the application.

Planning and Executing User Acceptance Testing.

Coordinating with the development team on reported defects.

Using Quality Center – Preparing and Executing test scripts and Result Analysis and Propose solutions for every release.

Developed automated test scripts using QTP.

Used QTP features like Data Driven Testing, Responsible to maintain Object Repository.

Worked with SQL to query the database.

Conducted Functional, Integration, System, Regression and Black Box Testing using Quick Test Pro.

Participated in group meetings for building testing schedules.

Involved in User Acceptance Test (UAT).

•Conducted extensive peer reviews.

•Managing the overall coordination of the testing activities for System testing and UAT.

Environment: Windows NT/2000/XP/UNIX, Oracle, Mercury Quality Center, VBScript, QTP.

Client: Verizon Data Services India Pvt.Ltd, Chennai, India From Apr 2005 to Aug 2006

Project: Iobi

Role: QA/Module Lead

Project Description:

Enjoy anytime, anywhere access to great productivity features and functionality with one simple tool – Verizon iobi. iobi helps you manage all of your day-to-day activities from three access points – desktop, Web and phone – so you stay connected in the Digital Workplace even when you’re on the go.

Conferencing - Start Audio or Web Conferences on the fly and iobi will connect the participants. From the Collaborate menu, select either Audio Conference or Web Conference, then Start a Conference or Schedule a Conference. You can choose to start a conference instantly or schedule one for the future.

Manage Calls in an Instant - When you receive an incoming Call, a notification will appear on your computer screen giving you several options. You can choose to answer the call, send it to Voice Mail*, forward it to another number with Selective Call Forwarding or Block the caller. iobi will then handle the Call appropriately.

Do Not Disturb & Block Caller - When you're busy, activate privacy features such as Do Not Disturb and Block Caller to stay productive. Do Not Disturb allows you to send callers to Voice Mail or to play them a pre-selected message so you can concentrate on a specific project. You can create an Exception List for those important contacts whose calls you want/need to take during the time you have this feature turned on. Block Callers allows you to block certain callers (e.g. telemarketers) from reaching you on an ongoing basis. iobi By Phone - Call 1-877-899-iobi (4624) from any phone for voice-activated access to most of iobi's features. From the main menu, you can Check Calls, Get Voice Mail, initiate Call Forwarding and Manage your Calendar.

Share Large Files - You can share large files with your colleagues and friends within iobi.

Responsibilities:

As a Module Lead was responsible for

Allocation of work to the team members and Guiding the team to meet the deadlines with Quality work.

•System Integration Testing for a release and validation of the results.

•Monitoring production and SIT versions on a continuous basis.

•Conducting health checks on the application on Multiple Operating Systems with different Browser combinations.

Prepared and executed test cases as per the documents provided using Test Director.

Conducted functionality testing by writing automation scripts using QTP.

Generated automated test scripts for Data Driven Testing and Regression Testing using QTP.

Enhancement the QTP Scripts using VB Scripts.

Performed negative and positive testing.

Involved in database testing using SQL queries.

•Using DDTS (Distributed Defect Tracking System) – Recorded and keep tracking of defects logged on every release of different environments.

•Working under extreme deadlines when VDSI QA team was facing a resource crunch.

•Working extremely hard – and supporting every code drop.

Environment: Windows NT/2000/XP, SQL Server 2000, XML, DDTS, Test Director, VBScript, QTP.

Client: Merrill Lynch, Chennai, India From Oct 2003 to Nov 2004

Project: PC – Health Check

Role: QA/Tester

Project Description:

It’s a Comprehensive Help desk automation assistant for Windows NT/2000/Xp. End users can retrieve analytic information about the desktop and examine common services including: network connectivity to servers and devices on the network, email services, and hardware testing. The product is designed to assist in helpdesk automation. Specifically, to reduce the length of time users will be on the phone with the helpdesk. The product will perform most of the detailed tests that level one helpdesk support asks the user to perform. The helpdesk personnel will ask the user to walk through several steps and tests to identify the cause of the issue. This can take an abundance of time and can be a frustrating experience. Automation of this process will save time and increase efficiency because the test will be free from user error.

Responsibilities:

As a Team Member was responsible for

Preparation of unit test plan ( UTP ).

Preparation of unit test cases and test reports ( UTR).

Performing the unit testing on the application – Code coverage, Decision coverage, statement coverage.

Involved in database testing using SQL queries.

Defect Tracking and Defect Consolidation.

Environment: Windows NT/2000/XP, ASP .Net, C#, SQL Server 2000,Test Director.

Client: Microsoft Corporation, Hyderabad, India From Jul 2003 to Sep 2003

Project: Royalty Report Management Tool

Role: QA/Tester

Project Description:

The OEM Royalty-reporting tool is developed for the OEM’s Business to report royalties to MSLI for processing. It will also be used as an internal tool for the accountants and the MSLI to enter or adjust reported royalties. Reports are due to MSLI based on the terms of the contracts. The tool will provide a standard reporting format worldwide. Access is restricted by company and by user. The controlling security is the OEM portal. Via the Royalty-report tool, the OEM will complete an on-line royalty report and submit it to MSLI. It will allow automated invoice processing and reduce the manual data entry efforts by the Accounting Services Group by eliminating the royalty reports received by fax and E-Mail. The initial target groups are the SB’s that are being converted to OEM Named customers.

Responsibilities:

As a Team member, was responsible for

Preparation of Integration test plan.

Preparation of integration test cases and integration test report(ITR) – Perform Integration testing on the application.

Generating Test Data.

Defect Data consolidation – Preparing defect log .

Performed Unit, Integration and System Testing of the application.

Performing Regression testing of the application.

Worked with SQL to query the database.

Participated in group meetings for building testing schedules.

Environment: Windows NT/2000/XP, SQL Server 2000, Test Director.

Client: Apar InfoTech. From Feb 2001 to Aug 2001

Project: Claims Process & Settlement

Role: QA/Tester

Project Description:

In health Insurance the claim process has two modules. One is Cashless module (or the provider user end) and other is reimbursement module (customer user end). Its unique application tool ensures the online claim intimation with upload of data, transfer of data in both options (Cashless and Reimbursement) at single screen shot. Providers who render cashless facility to the customers upload the data through cashless window and download the data for claim approval with specific access codes. Paid medical benefits could be claimed in online by uploading the data through reimbursement window. Auto generation of Claim number displays against the intimation.

Execution of online claim process is through access and retrieval of existing data of policy of the customer and integration of the upload data by provider or customer and hence there results the auto communication of information regarding queries, repudiation and approval and bill payment authorization. Online claim approval and bill payment was enabled by adding multiple functionalities like auto policy contract verification, auto calculation, auto bill audit, case management and medical audit.

Responsibilities:

As a Team member, was responsible for

Preparing System test cases and System test reports ( STR)

Performing system testing and documenting the test results in the system test reports

Based on the system testing and system test reports – preparing the defect consolidation log

Involved in running various test scripts using Winrunner.

Conducted functionality testing by writing automation scripts using Winrunner.

Generated automated test scripts for Data Driven Testing and Regression Testing using Winrunner.

Worked with Oracle to query the database.

Collection Of Defect Metrics .

Environment: Windows NT/2000/XP, HTML, DHTML, Oracle, VB, J2EE, MS-Office, MS Visio, Test Director, Winrunner.

Client: Apar InfoTech. From Jul 2000 to Jan 2001

Project: Banking & Financial System

Role: QA/Tester

Project Description:

This application was developed to provide full banking services on the Internet with online payment, online transfers, online credit card issues, financial investment & insurance, and mortgages and view the account details, check their transaction statements, open the new accounts and other important banking activities. The bank web portal is Number one web application in among all other bank web application. Another important feature in this application is service center where customer can set their alerts, email statements, address changes etc.

Responsibilities:

As a Team member, was responsible for

Reviewed the Business Requirements document with the business and development team to understand the architecture and functionality of the application.

Performed Business functionality testing, which involved testing of all core functions of the application.

Preparation of Integration test plan (ITP).

Preparation of Integration test reports (ITR).

Execution of test cases – Performing Integration testing of the application.

Worked with Oracle to query the database.

Collection of Defect Metrics.

Environment: Windows NT/2000/XP, HTML, DHTML, Oracle, UML, MS-Office, MS Visio, Test Director.

Client: Pentasoft Technologies Ltd From Dec 1999 to June 2000

Project: Online Communication

Role: Programmer

Project Description:

This project deals with INTERNET oriented applications like Chatting, E-mail, FTP service and Break messaging. The above application needs to used only for INTRANET purpose. In Chatting module there are two types like private chatting and public chatting .Using E-mail module we can send and receive the mails. Using FTP we can transfer the files from one place to another place. Using break messaging we can send the messages for intranet purpose.

As a project TRAINEE, was responsible for

Coding based on the technical specifications

Unit testing and Integration testing activities.

Environment: Windows NT/2000/XP, HTML, DHTML, Oracle, ASP, MS-Office, MS Visio, Test Director.

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