Ryan Adcock

**** **** **** **.

Arlington, TX ***17

682-***-****

ac3dcj@r.postjobfree.com

Objective

Seeking a position where I can leverage my experience in customer service, order processing and coordinating work flow.

Technical Skills

10 Years Customer Service

Quick to learn technology

60+ WPM typing

9000+ KPH 10 Key

Microsoft Office

Experience

abeo, Fort Worth, TX (2017 - Present)

A company that specializes in all facets of the billing, coding and management of anesthesia clients.

Billing Assistant

Correlating surgery schedules and anesthesia records

Auditing patients accounts to ensure that all information is correct

J. Hilburn Men's Luxury Clothing, Dallas, TX (2016 – 2017)

A high end men's made to measure clothing company specializing in Italian suits and Portuguese shirts with personal stylists assisting customers with their own personal style and measurements. Worked as a customer service rep assisting the stylists with any questions or needs that they had. Quickly grew into the role of new hire trainer responsible for the on-boarding process as well as doing quantitative analysis of the set metric goals. Responsibilities include:

New Hire On-boarding

Participated in the hiring process

Revamped the training material

Gave one on one training until the hire was ready to be on their own

Elite Customer Care

Piloted a level of service only available to the top 25 Personal Stylists

Quantitative Analysis

Developed the analysis of statistical information on the communication in and out of the company

Would compare the information to the set metrics to see where improvement needed to happen.

Would present the information to the executives on a monthly basis.

Stylist Care

Assisted our Personal Stylists by email, phone or in person with any need that they may have

Mouser Electronics, Mansfield, TX (2010 – 2016)

An electronics distributor that specializes in getting new products to design engineers. Held progressive leadership roles in each of the positions that I held in the company leading to management. Positions and responsibilities include:

Customer Service Assistant

Entering customer purchase orders sent by fax or email into our system

Maintained a productivity that was over the 100% goal

Did not receive any PPM (parts per million) errors while in this position

Customer Service Representative 1

Main point person for our online chat service

Assisted personal accounts as well as small businesses by phone and email

Part of a three person team that developed and presented training to all the sales department on how to assist the customer when they are using our website

Responsible for ensuring all work for the team was completed by the end of business

Customer Service Representative 2

Responsible for the growth and development of over 30 accounts and grew multiple accounts to over $500,000 in annual sales

Regularly brought into new hire training sessions to assist in their training

Participated in a select leadership training in the company

Given the opportunity to develop and present our weekly team talks by my manager

Customer Service Assistant Supervisor

Partnering with another supervisor, we managed the day to day activities of the 25+ member CSA Team

New hire training

Performance coaching and personal development of the CSA team members

Managed the workflow of the entire sales department to insure that all work was finished by the end of business

Performed analysis on the errors committed by new hires to find where the training could be improved

MRO Sales Supervisor

Responsible for performance and development of 10 CSR 1's

Managed the workflow of the entire sales department

Responsible for the closing of the sales department on a nightly basis

Continued to attend leadership training within the company

Contact this candidate