Franchesca L. Lucero 785-***-****

ac3dby@r.postjobfree.com

SUMMARY

Enthuastic, positive, dedicated and dependable administrative assistant with several years experience providing administrative support for a top ten major footwear retailers in the United States. Over 22 years in the corporate office of a top ten retail shoe company. Strong reputation for being a team player with excellent communication and customer service skills.

Skills & Qualifications

Microsoft Office Suite Outlook PeopleSoft Lotus Notes

Data Entry 10 Key By Touch Calendar Management Expense Reconciliation

Client Relations Negotiation Conflict Resolution Certified Meeting & Event Planner Introduction to Spanish Stephen Covey’s Seven Habits of Highly Effective People

Texas Notary Public Commission expires 11-20-2020

Professional Experience

Office Assistant

American Campus Communities May 28, 2015 – Current Position

Provide great customer service to the residents, parents of residents and all visitors to UTD Residence Halls.

Conduct tours of Residence Hall West and the model suite for potential UTD students and their families.

Organize and host monthly rent reminder carnivals, birthday parties, and other activities in Southwest Resident Hall, always keeping within budget.

Walk facilities throughout the property to ensure cleanliness, and that Basic Operational Standards and Systems meet ACC and UTD requirements.

Help coordinate and assist with annual student move in and move out of approximately 3,000 residents at University Commons and University Village.

Processor and Underwriter in the Student Loan consolidation field June 9, 2014 – March 25, 2015

Worked for 2 different companies during that time. Unfortunately, both companies folded.

Verified, audited, and prepared documents to consolidate clients’ student loans into a manageable lower monthly payment.

Scanned, uploaded and requested documents from clients to aid in consolidating their student loans.

Called clients to collect past due payments, and to provide them updates on the consolidation process.

Completed client’s requests for forbearance and consolidation and submit them to the Department of Education. My goal was to submit them accurately so that their student loans are consolidated into a single manageable monthly payment v multiple monthly payments with different due dates and interest rates.

Advised clients on various Department of Education programs such as Title I and Public Service Student loan forgiveness programs in order to help them save money over the life of the loan repayment.

Mail Room Assistant-M.A.R.C Team November 2011 – November 2013 Fannie Mae Mortgage, Addison, Texas

Coded, researched and scanned various types of documents, such as tax bills, code violations and utility bills to various business units within Fannie Mae for handling. Authored letters that are now used as templates for various document requests.

Contacted billing entities to verify property address and Fannie Mae ownership, saving on average $2,000.00 monthly. Sorted mail quickly and accurately.

Project Specialist Contract via CompuGain Staffing November 2010 – November, 2011 Fannie Mae Mortgage Addison, Texas

Scanned various types of documents, such as tax bills, code violations and utility bills to various business units within Fannie Mae for handling.

Contacted billing entities to verify correct property address and Fannie Mae ownership.

Franchesca L. Lucero 785-***-****

ac3dby@r.postjobfree.com Page 2

Data Entry Specialist Contract via CompuGain Staffing February, 2010 – October, 2010 Fannie Mae Mortgage, Addison, TX

Completed data entry and audited electronic loan files in preparation for the Underwriting Team. Consistently recognized for maintaining a high degree of accuracy.

Administrative Support III via Apple One Staffing May, 2009 – November 2009 Capital One Bank, Coppell and Plano, TX

Provided top-notch clerical support for the Collections Team. Processed demand letters on a timely basis. Called customers regarding delinquent taxes. Coordinated associate desk moves with IT and Facilities teams. Sorted mail, ordered supplies, and prepared bank deposits.

Payless ShoeSource Corporate Office, Topeka, KS March, 1986 – November 2008

Administrative Assistant, Human Resources October 2002 – November 2008

Provided administrative support for 30 + directors, district managers, assistant district managers, and group leaders.

Resolved employee relation issues for approximately 625 Payless stores with a high degree of confidentiality.

Accurate reporting on a daily, weekly, monthly, quarterly, and annual basis. Examples include tracking of pay increases and merit reviews, social security audit, I-9 verification and completion of new hire paper work.

AWARD

Payless International Leadership Award for Outstanding Contribution to the Company; Specifically for Teamwork and Collaboration

COMMUNITY SERVICE

GALA Volunteer

Youth First Texas Volunteer

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